[CLOSED]- Merry Xmas from Tesco, Vodka £5

Junier

well if we dont get our refunds then we will be back ;D

Just a note to everyone dont forget to get the C.S Ops name when speaking to them then tghey cant back out on refunds ;D

Butros_2

When people are calling customer services is it at the local store or the general online number?

BLUMIRE

I called the number at the top of the order information the delivery driver gave to me 0845 722 5533

Sofa_Sogood

I just mailed querying the price. This is part of an auto-response ...

Thank you for emailing Tesco.

We have recently experienced some technical difficulties with our email system, which we are working to resolve.

Unfortunately due to our high volumes of emails, this means that our response back to you may take up to 7 days.

I'll ask mr Sofa to sort it ;D

M.E.2-2

I got my three bottles thx to the OP.  Called CS to sort out the price.  Spoek to one guy and he said he would call me back.  Three minutes later got a call saying that they will honour the £5 price.  I pointed to him that the policy is if they charge me the wrong price i get to keep the merchandise and get the money back.  I did not expect him to agree but he immediately agreed and said he would refund the total value for 3 bottles. SURPRISED AND HAPPY..THREE BOTTLES OF VODKA FOR FREE (NOT FREE AFTER DELIVERY CHARGE OF £5.99 SO NEARLY £2/BOTTLE)

Thx again OP

I am impressed--excellent

pinksleepybear

I got my three bottles thx to the OP.  Called CS to sort out the price.  Spoek to one guy and he said he would call me back.  Three minutes later got a call saying that they will honour the £5 price.  I pointed to him that the policy is if they charge me the wrong price i get to keep the merchandise and get the money back.  I did not expect him to agree but he immediately agreed and said he would refund the total value for 3 bottles. SURPRISED AND HAPPY..THREE BOTTLES OF VODKA FOR FREE (NOT FREE AFTER DELIVERY CHARGE OF £5.99 SO NEARLY £2/BOTTLE)

Thx again OP

Are the details of their "wrong price policy" on the website? If so, can someone point me to it? My vodka is due to be delivered tonight, so I'd like to have all the facts on hand (I have loads of printouts from the website!) if I have to phone customer services.

Cheers!

inthepoorhouse

[quote author=Butros
he said that Tesco do not debit your card until the order has been picked and that the price you pay is the CURRENT in store price. He said that if it is a special offer that has expired when you receive delivery you will pay the higher price hence the reason why they state that it is a guide price.

I'm expecting delivery tonight,now the site has been rectified ,would that mean that they will be expecting this price ,and i would have no argument

mm66

Are the details of their "wrong price policy" on the website?

No that is the shop policy and the web site policy is quite contrary to that. It is just luck on what you can get from the CS people and that is true for any business. They have the discretion to do a lot.

I was not expecting them to refund anything beyond the difference between the £5 and the £14.98 and that is what they started with. I was just being cheeky when i asked for a total refund. Glad i did.

jon-e-boy_4

Looks like they have got round to fixing the price.
Keep on badgering CS until you get a result.

Right must check the Mixers section, fancy a Moscow Mule. . . !!!!

burnham1

just received my vodka order, 4 bottles, delivery note said £65.91 so i called the number on the invoice and a very nice lady said it was a pricing error they were honouring and would recredit my card with all but the delivery of £5.99, and i didnt even ask her about goods for free if overcharged, so a very big thank you to the original poster of this thread.