Egg Card - The Most Audacious Scam Ever?

jimmyjim_uk

This is a very usefull SBT card, one of very few.

ronaldmacdonald

MORPH3US wrote:

If it was a mistake then fair enough, but to then start telling lies about "sending leaflets about it out" is well out of order.

I don't have an Egg card and on this showing i'm glad i don't!
M

That's exactly my point, I personally have had no bother to date but this is the kind of thing that makes me run a mile, there's enough companies and politicians peddling bull excrement on a daily basis that I don't particular want to entertain a company that knowingly disperses misinformation.

laurat

tobago22 wrote:

Played the daft laddie(comes naturally) and asked how I could pay off the balance on my Egg card. She knew I paid the minimum each month but advised that I could make interim payments at any time. These payments must be in your account five working days before minimum payment is due.

Whilst my experience of Egg has been good on the whole, i have to question how the above can be allowed? Unless I've misunderstood you, the woman you spoke to said that to avoid paying interest on your balance, any interim payments must be in the account 5 working days before your minimum payment is due??

Surely the point of having a payment due date is that payments are due by then, so why should they demand them before that?

tobago22

You've got me confused now.
I think what she meant was that they want to know 5 days in advance whether you are paying the minimum amount or tha full whack. If you have opted for the minimum amount then thats what will happen on the payment date unless you have given 5 days notice.
And yet.................................

DJ1UK

The 5 day thing is to do with Direct Debits. I think what she was saying, is that if an interim payment is made onto the account (clearing the whole balance), if its made 5 days in advance of the minimum payment DD date, the DD would reflect this payment and not take any DD payment (as the balance would be nil).

If the interim payment is not made 5 days in advance, the DD will still go ahead and could put the balance into credit.

DJ

grumbler

laurat wrote:

Unless I've misunderstood you, the woman you spoke to said that to avoid paying interest on your balance, any interim payments must be in the account 5 working days before your minimum payment is due??

Surely the point of having a payment due date is that payments are due by then, so why should they demand them before that?

I think 5 days is absolutely different song:

If you make an additional payment that's less than the amount your Direct Debit is due to claim, and you make that additional payment in the period between your statement date and the date five working days before your next payment date, we will collect your Direct Debit as normal, but less the amount you have already paid.

Paul_Herring

Would someone who's having a problem/is worried about this (or a few people prefereably - see how joined up the replies are) mind asking the following question verbatim?

I'd like to know the following:

1) I have a direct debit due to pay the minumum amount.
2) Each month I transfer in the difference between the minimum amount and the amount on the bill.
3) The amount in (2) arrives in the account between 5 and 0 days before the 'due date' so that the DD automatically gets requested aswell.

Will I get asked to pay any interest? If so why?

What I think may be happening is (3) above isn't being adhered to - if the 'difference' arrives in the account longer than 5 days before due date, they cancel the DD for that month, and since the amount credited wasn't the full amount (the assumed DD amount is still outstanding - they didn't collect because you paid more - see grumbler's quote above) the account hasn't been 'paid in full'.

And as anyone who's been reading their T&C's should know, if you don't clear the full amount in any month, you lose your 0% for 56 days on both the statement that's underconsideration (you get charged interest on the whole amount, not just the amount outstanding that month) and anything else incurred on the next one.

Does this fit at all with what's been seen/asked?

tobago22

Didn't think of it that way Paul-seems logical

johnmoney05

muffle wrote:

The balance was paid in full by the due date - minimum payment by DD, the rest by BACS. There are no facts missing. It's simply the fact I didn't pay the full amount by DD.

I'm going to phone them tomorrow and give them one last chance before I take this further.

I had the same problem with my nationwide credit card. they told me because my DD instruction is for the minimum payment only. So they cancelled it on that month if I made any payment by other way. I was very lucky to find it out on the due day, and I could make the payment from my current account from which the payment can arrive at the same day. In any event, the staff from the bank did tell me if I found they charged me any interest in the next month statement, I could call them and they would refund it.

muffle_2

Paul_Herring wrote:

What I think may be happening is (3) above isn't being adhered to - if the 'difference' arrives in the account longer than 5 days before due date, they cancel the DD for that month, and since the amount credited wasn't the full amount (the assumed DD amount is still outstanding - they didn't collect because you paid more - see grumbler's quote above) the account hasn't been 'paid in full'.

No, that is incorrect. I already stated that it was paid in full and on time.

The DD came out on 30th January which was the due date. The additional BACS payment for the balance was made on 26th January and cleared onto the Egg account on 30th January. Therefore the balance was paid in full on the due date and the DD was not affected by the additional payment.

I would also point out that you MUST at least have a DD set up for the minimum payment with Egg. When I tried to cancel the Direct Debits they phoned me and threatened to close the accounts unless I re-established the DD.