Royal Mail

LittleTinker

The thing that bugs me is that RM dont deal with this situation with the sender though.....what they do is take the easy option of dangling the carrot to the recipient and getting the money off them.

What they should do is think "Ahhh, this one is underpaid.....we need to collect from the sender"....and then do that. Why do they even need to tell the recipient that there is a letter waiting for them but that they have to pay for it?

RM wont do this because 1, they wont make any money and 2, its easier to just collect from the innocent party.

Why dont they just introduce the rule that ALL letters must have a return address on the back?

That way there wont ever be a case of the recipient being asked for the cash.

Alternatively, RM can go back to the old way of anything that fits into the letterbox as being 1st or 2nd class.......that way, nothing could go wrong.

Ivory_Tinkler

LittleTinker wrote: »

Why dont they just introduce the rule that ALL letters must have a return address on the back?

Good idea but it wouldn't work because not everyone would do this or be aware that they had to do it. Custardy said that every household had notification of the changes to postal tariffs and letter sizes but still people aren't aware of this. I don't know what the answer is really other than not pay the £1, let the letter go back to sender and then they'll realise they've underpaid and maybe send it again.

LittleTinker

Ivory_Tinkler wrote: »

Good idea but it wouldn't work because not everyone would do this or be aware that they had to do it. Custardy said that every household had notification of the changes to postal tariffs and letter sizes but still people aren't aware of this. I don't know what the answer is really other than not pay the £1, let the letter go back to sender and then they'll realise they've underpaid and maybe send it again.

I understand all this.

The likely hood is that there is no return address on the letter.....and even if there was, Royal Mail wont tell me what it is unless I pay the money.

So to me it simply IS a way for RM to get extra money out of people. If not, then they would be happy to tell me wouldnt they?

They dont want people to say "Oh, well it sounds like its just junk mail...I wont bother coming to collect it then".....no, they with hold the information so that you DO go collect it.

They are working on peoples curiosity and there sense of 'what if its important'. Its not right!

custardy

LittleTinker wrote: »

I understand all this.

The likely hood is that there is no return address on the letter.....and even if there was, Royal Mail wont tell me what it is unless I pay the money.

So to me it simply IS a way for RM to get extra money out of people. If not, then they would be happy to tell me wouldnt they?

They dont want people to say "Oh, well it sounds like its just junk mail...I wont bother coming to collect it then".....no, they with hold the information so that you DO go collect it.

They are working on peoples curiosity and there sense of 'what if its important'. Its not right!

as i said,you contacted the national customer services
how do you expect them to know who its from?

mazza111

They are psychic ofc.

There is no other option than bill the recipient. Remember many of these letters don't have return addresses. Tbh if you called your local delivery office then they would be able to find the letter, and tell you who the sender is, they won't be able to do that if you call the customer services department. If you don't want it, the only option is don't pay it. It will be dealt with one way or another, it's all about choice.
Remember that Royal Mail have VERY strict guidelines to follow in these cases.

And yes I do realise the recipient has done nothing wrong, that's why they should take it up with the sender..

Let's take an example or 2.

Granny sends one of the kids a bday card with some cash in it. No return address, underpaid on postage. In this example what would you like Royal Mail to do.

Mr X sends Miss Y a valentne's card, underpaid, no return address, what should we do?

Company X sends customer Y a letter without their postage frank, what should we do?

I hope you see where i'm coming from, it's one rule for all. We have enough procedures to follow without seperating what's junk mail and what's not, that's why you get the choice of whether you want to pay the excess postage and the handling fee. Remember one man's junk is another man's gold

I do agree if you have a problem with the call centre, and the way your husband was spoken to was atrocious and a complaint certainly should be make.

Little Tinker , a word of advice, go to the delivery office, give over your card, when the dude brings it out, ask to see both sides of it through the window, if u don't want it don't pay, if u want it, i'm afraid you will have no other option than to cough up the dosh.

custardy

mazza111 wrote: »

They are psychic ofc.


Little Tinker , a word of advice, go to the delivery office, give over your card, when the dude brings it out, ask to see both sides of it through the window, if u don't want it don't pay, if u want it, i'm afraid you will have no other option than to cough up the dosh.

window? we get none of those fancy security devices in our office!

mazza111

posh bastids:p

LittleTinker

mazza111 wrote: »

They are psychic ofc.

There is no other option than bill the recipient. Remember many of these letters don't have return addresses. Tbh if you called your local delivery office then they would be able to find the letter, and tell you who the sender is, they won't be able to do that if you call the customer services department. If you don't want it, the only option is don't pay it. It will be dealt with one way or another, it's all about choice.
Remember that Royal Mail have VERY strict guidelines to follow in these cases.

And yes I do realise the recipient has done nothing wrong, that's why they should take it up with the sender..

Let's take an example or 2.

Granny sends one of the kids a bday card with some cash in it. No return address, underpaid on postage. In this example what would you like Royal Mail to do.

Mr X sends Miss Y a valentne's card, underpaid, no return address, what should we do?

Company X sends customer Y a letter without their postage frank, what should we do?

I hope you see where i'm coming from, it's one rule for all. We have enough procedures to follow without seperating what's junk mail and what's not, that's why you get the choice of whether you want to pay the excess postage and the handling fee. Remember one man's junk is another man's gold

I do agree if you have a problem with the call centre, and the way your husband was spoken to was atrocious and a complaint certainly should be make.

Little Tinker , a word of advice, go to the delivery office, give over your card, when the dude brings it out, ask to see both sides of it through the window, if u don't want it don't pay, if u want it, i'm afraid you will have no other option than to cough up the dosh.

Thank you for your advice, as I said previously, I cant get to the sorting office. RM want me to send the money before I can see the item.

I do understand that it is not RM's fault either but they are not helping the situations, in fact they seem to make it more difficult.

They have nothing in place for old people who have trouble getting out, or disabled. What about people who dont have a car? In my previous house the sorting office was in a really weird place that you couldnt even get to on a bus.

They dont offer any concession for people who cant afford it. I will pay them the missing 6p.....but why should I pay the pound....and how do I pay it even if I wanted to?

I have to somehow get out of the house to a shop that sells stamps....I then fix £1.06 worth of stamps to this card to post off.....and then they will deliver me my letter. Now, the only place I can think of that I can get stamps to the value of £1.06 is the Post Office....and I cant get there.

So....RM actually wants me to not only be out of pocket for the item but inconvenienced too.

Yes, I can make the choice not to collect it at all....but they have told me it exists....and now I am worried that it might be something important or that might contain a present for my daughters.....its a bit like enticing to pay!! And its not right.

custardy

well you have internet so fee2pay
a concession for those that cant afford it? if you cant afford it then you dont pay it

anniecave

3 first class stamps would equal 1.08 - more than enough to pay 1.06

It really frustrates me when I'm waiting in line at the post office to do a special delivery and there are people there buying a single first or second class stamp - why not just buy books of six first and/or second class stamps, then you'll always have some in when you need them!