Approved food general discussion part deux

Mistymaid

poet123 wrote: »

To be fair,most of those"going on" as you so quaintly describe it, have actually placed more than one order,and have experienced issues previously,so it really isnt about "being given a chance", more that issues remain which are unresolved after quite a long time period.

To my knowledge Approved Foods have never said they've resolved the problems - but they have said they are working through them.
Anybody who placed an order since the big influx knew perfectly well that there would be delays - the delays are still noted on their main page.

The issue with the delivery notifications is apparently a problem with DHL - AF came on yesterday and said that and somebody else has just confirmed it, this has nothing to do with AF and, I'm presuming just added to their already overwhelmed workload. Why people are apparently laying the blame at AF's door for this I have absolutely no idea ...

poet123

The blame does lie with AF because they are the supplier and the buck stops with them. They choose their delivery method,and the contract to suppply the goods is theirs. Ultimately they are responsible. I assume that is why people attribute blame in their direction. Not unreasonably imo.

Mistymaid

poet123 wrote: »

The blame does lie with AF because they are the supplier and the buck stops with them. They choose their delivery method,and the contract to suppply the goods is theirs. Ultimately they are responsible. I assume that is why people attribute blame in their direction. Not unreasonably imo.

They are supplying the goods - people just aren't getting dispatch notices due to a problem with DHL's system.
AF aren't responsible for DHL's system.


If however you are referring to this statement 'To be fair,most of those"going on" as you so quaintly describe it, have actually placed more than one order,and have experienced issues previously,so it really isnt about "being given a chance", more that issues remain which are unresolved after quite a long time period.'
Then I will revert to my previous question - why continue to order from a company who clearly state they are experiencing delays?

poet123

AF are responsible for choosing DHL as their courier,despite a lot of reports of problems from customers. Therefore they are indirectly responsible.

If you look at how long this issue has been ongoing,it is reasonable to expect that it should now be resolved imo.

However,I was responding to another poster who was complaining that people were moaning about the company without giving them a chance,I was pointing out that most of tham had in fact given them a chance,but the issues persisted.

Why are you so concerned about any less than complimentary comment about AF? people can still order and also pass comment,many people complain about Tesco,Asda et al but still use them. Complaints can be constructive, and instructive, for the firm.

Mistymaid

poet123 wrote: »

AF are responsible for choosing DHL as their courier,despite a lot of reports of problems from customers. Therefore they are indirectly responsible.

If you look at how long this issue has been ongoing,it is reasonable to expect that it should now be resolved imo.

However,I was responding to another poster who was complaining that people were moaning about the company without giving them a chance,I was pointing out that most of tham had in fact given them a chance,but the issues persisted.

Why are you so concerned about any less than complimentary comment about AF? people can still order and also pass comment,many people complain about Tesco,Asda et al but still use them. Complaints can be constructive, and instructive, for the firm.

I don't see anything constructive in your criticisms, I just see somebody consistently complaining about something even though they have been advised there are still delays and despite this, continued to place orders.

DHL are a national company, who I presume AF has a contract with after negotiating a deal on charges - there is actually another company doing the same thing as AF and delivering through DHL but who would cost me £2.49 more (£12.99) for delivering the same products - therefore I presume that for AF to rescind their contract may be both financially costly to both the company and customer in the long term.

Yes, I admit, the lack of dispatch notices is a pain in the butt for many people, but to give the 'constructive' advice to use another company at the drop of a hat, is frankly, unreasonable, particularly as customers are still getting their products.

Correct, many people do still complain about Asda etc - but if Asda told me deliveries would be about a week late then I would wait for them to resolve the issue, or not use them.

Simple.

oldMcDonald

Mistymaid wrote: »

Correct, many people do still complain about Asda etc - but if Asda told me deliveries would be about a week late then I would wait for them to resolve the issue, or not use them.

Simple.

Were ASDA to tell you 10 days and you were happy to wait that long but after 3 weeks and you had still heard nothing, you would wonder why that was though, surely? This is why I was unhappy with AF - any contact with them was only when I myself chased up my order.

Mistymaid

oldMcDonald wrote: »

Were ASDA to tell you 10 days and you were happy to wait that long but after 3 weeks and you had still heard nothing, you would wonder why that was though, surely? This is why I was unhappy with AF - any contact with them was only when I myself chased up my order.

There were longer delays but that was a while ago ... are you saying you are still waiting for 3 weeks now????

poet123

That is your opinion,and a view to which you are entitled.

Just as those who have issues are entitled to post their opinions,regardless of whether you think those critisicms are unfounded or constructive.

Issues with DHL have been ongoing from the beginningof the various threads about AF,so the comment"at the drop of a hat "is hardly representative of the reality. Your presumption about how AF negotiated charges, and the constraints of their contract is just that, presumption. However.if no one makes any comment regarding this issue then AF will not know that their courier is not giving a satisfactory service to some of their customers. Therefore I think it is an emminently constructive comment to suggest that an alternative delivery method be sought.

With regard to the depatch email,it is very inconvenient not to receive such an advance notice,and then cope with the ensuing messing about that entails.

Simple.

Mistymaid

poet123 wrote: »

That is your opinion,and a view to which you are entitled.

Just as those who have issues are entitled to post their opinions,regardless of whether you think those critisicms are unfounded or constructive.

Issues with DHL have been ongoing from the beginningof the various threads about AF,so the comment"at the drop of a hat "is hardly representative of the reality. Your presumption about how AF negotiated charges, and the constraints of their contract is just that, presumption. However.if no one makes any comment regarding this issue then AF will not know that their courier is not giving a satisfactory service to some of their customers. Therefore I think it is an emminently constructive comment to suggest that an alternative delivery method be sought.

With regard to the depatch email,it is very inconvenient not to receive such an advance notice,and then cope with the ensuing messing about that entails.

Simple.

You're right, I am presuming how AF negotiate contracts, but then I do live in an area that has a lot of independant hauliers and have a little grounding in how these things work.
It seems from your above message, and I could be wrong in this, but your main concern now seems to be with DHL and their delivery in general??? Sorry, but I haven't been around all the time and I didn't realise people were still having problems with damaged deliveries etc, I know I made comment on my last message (I think in food discussion) that AF were now using stronger boxes, so I just presumed (yet again) that damages were being minimalised.
If this is the case, then indeed people who have had goods damaged etc should report it to AF, and that would be constructive, but as I said, I haven't been around ...

I definitely agree that the problem with dispatch emails is a complete pain - but from what I read earlier today DHL at least seem to have got the dispatch numbers underway but the system may still not be recording ????

poet123

I think that is the problem,people are commenting on their own experiences,and perhaps seeing them as the definitive example of what is happening.

Contract law is based on performance, and fulfilling the terms and conditions, non performance means the contract can be voided. Therefore,it is very constructive that AF is made aware of these issues.

My reason for posting was that Satanxxx posted a sarcastic comment about what others should do in a given situation,then when he/she found themselves in a similar situation did exactly the same as the poster they were decrying.

The answer therefore, is to accept that people will post as they see it,and experience it,and understand that your experience may not be universal,and that good, or bad, we are all allowed an opinion and a comment.