Got Sky+ HD? Check if your box is faulty, and being recalled

robbyd_2

hi there...just to update you all= spoke to sky today and they have gave me an address in livingston to write to as their is nothing they can do about the situation over the phone. They have said that they do not believe i can get out of my contract as i have to allow them time to fix it....well that was the end result of 50 minutes worth of arguements please if your reading this and you do not have sky..dont get it!!!! it is rubbish :mad:

bladeguard

:mad:My phone bills have risen £30 a month whilst this issue with sky has been going on be careful use www.saynoto0870.co.uk to get a cheaper number to call.

I wrote to them to at this address: 15th Dec 2008, 13th feb2009
SKY Ltd .
Customer relations
Sky subscriber services ltd
PO Box 43, EH54 7DD


Was no help at all Mark A... you know who you are named and shamed on here.


Then wrote to : 6th Feb 2009 to
Senior Executive, Jeremy D...
4 Macintosh Road
Keirkton Campus
Livingstone
West Loathian
EH54 7BW

If you want his full name PM me

Still got no answer even though I have his full name and am going to write with a recorded letter this time as they didnt answer the last one. GOODLUCK

sillygoose

Its been interesting reading this thread, as I suspected it sounds like new Pace HD boxes are being replaced with old refurbs. I bought an HD box from Tesco for £199 and installed it myself as my Sky+ box was dying. It was a brand new Pace with one of the affected serial numbers but it has operated absolutely perfectly, very impressively in fact. It does have one of the recall serial number but although I registed all the details with Sky I wonder if they will try to replace it as I bought it from Tesco? As they say its not dangerous my engineers instinct is to keep my lovely box, unless an engineer actually turns up with a brand new modern replacement, I am happy to chance it.

bladeguard

I think the Tescos box is a PaceBox like you said. I considered this myself before all the problems I had with Sky. If its registered with Sky and goes wrong and your paying a subscription they might try to change it it depends on who the warranty provider is?

I also wonder if the software upgrade might also be causing problems. lets face it they had so many problems getting Sky Player running and blamming it on customrs machines when it was the kontiki version upgrade that mnaged to solve many of the problems.

Its not even that all Sky HD Pace boxes are being replaced by refurbished ones they all are even the SKY + boxes and maybe the basic setup too. My Sky + box was replaced with a refurbished one some years ago.

I am suprised that your new box had a refurb sticker on it. Guess that sheds some bad light on the Tescos boxes ?

sillygoose

Slight misunderstanding probably from me!

My Pace HD box was not refurb, it was clearly brand new, which is why I was willing to pay quite a lot - that and the fact I could install myself and not have to sign up for HD - yet. My point being I paid £199 for a modern, brand new box, no way would I allow it to be replaced with anything less.

Meanwhile it makes a very good Sky+ box! I am still convinced they will eventually drop the HD charge so then I am all set.

bladeguard

thats a relief as that would have been bad news to all customers of Tescos LOL

Dont think Sky will drop the HD cost it makes to much money from it. I presume that helps with the cost of the service. After all someone has to make sure that that signal is being sent to your box to ensure it records and pauses properly. Must cost a fortune at least 10 per box LOL.

Please bear in mind that the box is still not yours even if you paid £199 for it as it wont record and pause live signals if you lapse your contract as sky will turn this off and disable it.

deanos

bladeguard wrote: »

Please bear in mind that the box is still not yours even if you paid £199 for it as it wont record and pause live signals if you lapse your contract as sky will turn this off and disable it.

The box is his as he owns it, same for all Sky equipment all customers own it.

Sky are contacting people with the Tesco bought boxes i beleive, you can also take back to Tesco and they are giving a full refund, you need to ring the Tesco helpling and get authorisation beforehand

mymatebob

bladeguard wrote: »

thats a relief as that would have been bad news to all customers of Tescos LOL

Dont think Sky will drop the HD cost it makes to much money from it. I presume that helps with the cost of the service. After all someone has to make sure that that signal is being sent to your box to ensure it records and pauses properly. Must cost a fortune at least 10 per box LOL.

Please bear in mind that the box is still not yours even if you paid £199 for it as it wont record and pause live signals if you lapse your contract as sky will turn this off and disable it.

Even if you cancel your contract, after your initial period, the box is yours.

EDIT - beat me to it deanos

bladeguard

So please tell me if you buy the box working that records content in the shop or wherever you purchase it from then own it.

How sky can legally alter its content then stoping its functionality that it had when you bought it? there must be a loophole in the ownership?

On another note how can Sky also stop you from viewing material you havent viewed but dowloaded whilst you subscribed and paid the royalty to the owner through your subscription unless they can change the box?

As you have all indicated that you then own the box

mymatebob

bladeguard wrote: »

So please tell me if you buy the box working that records content in the shop or wherever you purchase it from then own it.

How sky can legally alter its content then stoping its functionality that it had when you bought it?

As you have all indicated that you then own the box

The box is yours the services, including the ability to record, are Skys.

You choose not to subscribe to their services you don't receive them.