Halifax Fixed Rate Rip Off?

brewerdave

Just a further comment on Halifax and its "systems"/paperwork for handling ISAs.
Received this morning 3rd request for indentity documents EVEN THOUGH I visited a branch last Monday morning with the documents and in a seperate envelope another transfer authority form - I returned two forms over a week ago.
I'm beginning to regret ever starting this fiasco!!!!

skitskut

tramoia wrote: »

My wife and I both arranged in an HBOS branch to transfer our ICESAVE cash ISA funds into a Halifax FRISA, agreed at 4%, and filled out the forms and provided cheques and the ICESAVE reinstatement certificates.

The cheques cleared last week and we have both now received letters from Halifax. Mine is a "Halifax ISA Saver Transfer in receipt" and the accompanying letter states that details of my new account will be forwarded shortly and that I may wish to consider a fixed rate option instead (!).
My wife's letter is a "Halifax ISA saver confirmation of investment" and all the accompanying letter says is to check that the address etc details are correct.

Since neither mentions the 4% fixed rate does anyone know if that will follow in subsequent letters?

thanks for any feedback

I'm in the same boat as you. Had a "Halifax ISA Saver Transfer in receipt" this morning saying I may wish to consider fixed rate options - I applied for a fixed rate in the first place! This is not the first confusing correspondence I've received from Halifax either.

However, I do have online banking set up with Halifax (you don't need a current account for this - I haven't) and logging on today the ISA shows up correctly as a fixed rate with the correct term and rate I had applied for ( a couple of days ago it was showing as an instant access ISA paying a variable rate of 0.15% - wasn't pleased about that! )

Anyway seems as though all is in order now so hopefully yours will be OK too. Maybe the shortly to be forwarded details will confirm all this after all!

tramoia

Skitskut,

Thanks. I think I will set up the online option so I can keep an eye on progress and check the details are correct!

Stompa

Well, I've finally got mine fully set up. It's only taken two visits to a branch, 6 phone calls, and 11 letters from the Halifax!