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Three wont return phone within 14 day cooling off period

135

Comments

  • reehsetin
    reehsetin Posts: 4,915 Forumite
    1,000 Posts Combo Breaker
    ^o2 don't have the 'don't turn on a phone if you want to return it' policy only 3 that i know of do this
    Yes Your Dukeiness :D
  • Viks
    Viks Posts: 120 Forumite
    Part of the Furniture Combo Breaker
    Tried that and got the same guy!!! what are the chances! They close at 9 so I didnt try again but not too sure if all my calls will get routed to him?
  • ch3tzy
    ch3tzy Posts: 27 Forumite
    hope it gets sorted for you...
    As it was a upgrade they may argue the fact that you already knew what the service is like and you choose to stay for another minimum contract with them...so maybe they cant cancel the Upgrade but they should be able to change handset to different model
  • digp
    digp Posts: 2,013 Forumite
    1,000 Posts Combo Breaker
    reehsetin wrote: »
    ^o2 don't have the 'don't turn on a phone if you want to return it' policy only 3 that i know of do this

    that may be because 3 are shysters and o2 are not
  • agsnu
    agsnu Posts: 1,457 Forumite
    Notify them in writing via recorded delivery to their UK address.
  • Viks
    Viks Posts: 120 Forumite
    Part of the Furniture Combo Breaker
    I will send them a recorded delivery letter. However, my concern is are they right in refusing the refund?
  • MonkeyBoodle
    MonkeyBoodle Posts: 10 Forumite
    Viks, did you have any joy in resolving this issue? I have found myself in a similar situation and its driving me CRAZY!!!!!!!!!!!! :mad:
  • rash.m2k
    rash.m2k Posts: 990 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    Three are totally USELESS!!!! I rang them to tell them about my faulty 3G modem, the modem kept disconnecting from my computer when I moved it.

    The woman replies back 'why do you need to move it? 'if you don't move it it will work'! The incompetence and the cheek is simply horrendous!!!!

    What kind of an answer is that? Don't move the modem!! !!!!!! am I supposed to do - be very very careful no to move this crappy modem otherwise it will disconnect and stay absolutely still when using my laptop? Idiots, complete morons!
  • Cerenia
    Cerenia Posts: 1,857 Forumite
    The c905 battery life is 4-4.5hrs on 3G, 9hrs on 2G approximatly, my c902 and c905 only last about 4.5hrs on 3G, wheras my c905 lasts about 9hrs on 2G, my C902 only about 7-8hrs (but its been used and slightly abused)
    ~*Cerenia*~

    2017 Goals
    Wedding Saving Pot - £1300/£2500
  • Karinalou_2
    Karinalou_2 Posts: 9 Forumite
    You have a 14 day cooling off period following connection/upgrade. Customer services at 3 is based in Glasgow. Not much help, but keep calling
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