PPI Reclaiming Discussion part 4

di3004

gil8967 wrote: »

Thanks for that Di,

Yes I'm much better, thanks.

I will phone them again tmrw & take it from there. It may well be due to postal strikes. Will keep you posted. Thanks, Gill

With pleasure.;)
Hope they have some good news for you tomorrow Gill.
Keeping everything crossed for you.
The best of luck and look forward to hearing what they had to say. Xx

amersall

does anybody know what the rule of 1+1 is? as first plus are doing a settlement figure ( not for me) and instead of using rule of 78 they are using this instead!!! bet its worse than 78 knowing first plus

marshallka

amersall wrote: »

does anybody know what the rule of 1+1 is? as first plus are doing a settlement figure ( not for me) and instead of using rule of 78 they are using this instead!!! bet its worse than 78 knowing first plus

I think its two months interest which is what would be normal as they are not allowed to rule 78 for most loans now. Not 100% but will check.

http://www.oft.gov.uk/advice_and_resources/resource_base/legal/cca/Earlysettlement

amersall

marshallka wrote: »

I think its two months interest which is what would be normal as they are not allowed to rule 78 for most loans now. Not 100% but will check.

http://www.oft.gov.uk/advice_and_resources/resource_base/legal/cca/Earlysettlement

cheers for that, thanks

Albagubrath1314

I sent my first letter off (recorded delivery) to the RBS a week ago. Does anyone know how long you usually have to wait to get some sort of response from them? I know they have 8 weeks and with the postal strikes i certainly didnt expect a response by now, just wondered what the general time scale seems to be. Thanks.

di3004

Albagubrath1314 wrote: »

I sent my first letter off (recorded delivery) to the RBS a week ago. Does anyone know how long you usually have to wait to get some sort of response from them? I know they have 8 weeks and with the postal strikes i certainly didnt expect a response by now, just wondered what the general time scale seems to be. Thanks.

Hi there

Some may vary from one bank to another, although you may receive a letter of acknowledgent - to confirm they have received your letter of complaint, and they may give their own timescale to when you should hear, as some say by 14 days, even though they are aware they do have the 8 weeks, so hopefully you will receive a good result way before the 8 weeks, fingers crossed for you.;)

gazza975526570

I took out several loans but over 6 years ago - to be honest i really dont remember the conversations though im fairly sure i was told either i could only have the loan with insurance or that it was at a higher rate. It was with A&L. Im guessing there is no chance of calls recorded then being available that i could request to see what was said?

di3004

gazza975526570 wrote: »

I took out several loans but over 6 years ago - to be honest i really dont remember the conversations though im fairly sure i was told either i could only have the loan with insurance or that it was at a higher rate. It was with A&L. Im guessing there is no chance of calls recorded then being available that i could request to see what was said?

Hi there

It is very unlikely that you will receive copies of calls if going back as far as 6 years, but there is no harm in asking.

Have you tried requesting a Subject Access Request (SAR), where they have 40 days to comply and send everything they hold on your account?
With this request you enclose £10 postal order or cheque payment.
Link here to the SAR template.
http://forums.moneysavingexpert.com/showthread.html?t=1475553

For more on reclaiming check this link here:
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance
You will come across useful info and the guidelines of reclaiming, template letters and so on.

If you require any help, please just yell, good luck.;)

dec22

Albagubrath1314 wrote: »

I sent my first letter off (recorded delivery) to the RBS a week ago. Does anyone know how long you usually have to wait to get some sort of response from them? I know they have 8 weeks and with the postal strikes i certainly didnt expect a response by now, just wondered what the general time scale seems to be. Thanks.

Normally an acknowledgement within 2 - 4 weeks and then resolution within the next 4 weeks. My husband received his offer letter in 3 weeks of submitting claim and refund into his bank account a week after returningthe form. This is very recent. When I first submitted mine last year it about 3 or 4 months for outcome letter although to be fair they did keep me informed regularly by letter.

Good luck, hope it is a positive result for you and the wait isn't too long.

gazza975526570

di3004 wrote: »

Hi there

It is very unlikely that you will receive copies of calls if going back as far as 6 years, but there is no harm in asking.

Have you tried requesting a Subject Access Request (SAR), where they have 40 days to comply and send everything they hold on your account?
With this request you enclose £10 postal order or cheque payment.
Link here to the SAR template.
http://forums.moneysavingexpert.com/showthread.html?t=1475553

For more on reclaiming check this link here:
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance
You will come across useful info and the guidelines of reclaiming, template letters and so on.

If you require any help, please just yell, good luck.;)

Thank you. Ive tried to read the stickies etc but there is so much information. From your experience with such limited recollection of events is there any point going ahead through this process? Im imagining that i need to be able to recall the events and the fact im not sure on a basic point appears to me to be fruitless?