PPI Reclaiming Discussion part 4

chellie2009

di3004 wrote: »

Hi chellie and yes you can.

For example I had a loan with Nemo personal finance to consolidate then a year later we had a loan advance, they did though give a substantial rebate from the first loan for the new loan with them, but as due to this being mis sold we are reclaiming the remainder of approx £800 etc back from the broker who sold the first loan.

May I ask if this is the case for you as well, for using a broker for the first loan?

You may have had a good rebate as well, but either way if you did or didnt by taking out a further loan with them, you can still try to reclaim on it, so maybe it will be worth checking any paperwork you may still have on these loans, if not request they send you a detailed breakdown on the loan you ended then to have a consolidation.

Hope this helps.;)

I still have the copy of my old loan contract with HSBC it was not with any broker and as far as i know the PPI on my loan was 2k plus. And today i noticed that they rebated £115.21 only on my account. Is it worth it?can i write them that the amount was not fair for me?how will i go through the next letter? Thanks Di for the guidance..

Thanks for your hepl,
chellie2009

marshallka

nunnygirl wrote: »

Hi everyone

My OH has put in a PPI reclaim with the Cooperative Bank and it's got to the financial ombudsman stage.

We've had a letter today from the FO saying the Coop are prepared to settle the complaint on a "Good Will Basis" as long as we cancel the insurance, which is OK as the loans do not exist anymore

There is a letter that we have to send back stating "I confirm my acceptance of the offer made by The Cooperative Bank outlined in your letter, in a full and final settlement of my complaint"


My OH has just rang the FO and they have said that the only have the details for one loan, not the FIVE that we gave them the information for and they are going to get someone to ring us back.

There is no indication of how much they are offering him


What do we do? Do we say we'll wait for the lot or do we take this and fight for the rest?

I would let the adjudicator know that your complaint is actually for the 5 loans and until all are looked into and adjudicated then you do not accept. I think co-op seem to do this goodwill on just one loan in the hope that some settle for it (and I bet they do) but if you have 5 with them and all sold the same way then your complaint is for all of them. It will be up to the adjudicator now to actually adjudicate in the complaint if co-op do not budge from the one loan and from my own experience they often will settle them all if you have all the paperwork or they do also.

di3004

chellie2009 wrote: »

I still have the copy of my old loan contract with HSBC it was not with any broker and as far as i know the PPI on my loan was 2k plus. And today i noticed that they rebated £115.21 only on my account. Is it worth it?can i write them that the amount was not fair for me?how will i go through the next letter? Thanks Di for the guidance..

Thanks for your hepl,
chellie2009

Hi Chellie, so that was the rebate then?
If so you then I would say go for the remainder of the PPI etc, yes it's worth it.

Just remind me please, you have already sent the first letter haven't you?

chellie2009

di3004 wrote: »

Hi Chellie, so that was the rebate then?
If so you then I would say go for the remainder of the PPI etc, yes it's worth it.

Just remind me please, you have already sent the first letter haven't you?

Good DAy!thanks for the reply. yes, I have sent the first letter last august 11, 2009, looking at the lod documents the PPI amount loan wa £2316.81 that is 10.9%APR for 60 months. Can you please calculate for me how much do you think supposed to be claim from my old PPI. Thank you so much Di. And then I write the second letter to them?

di3004

chellie2009 wrote: »

Good DAy!thanks for the reply. yes, I have sent the first letter last august 11, 2009, looking at the lod documents the PPI amount loan wa £2316.81 that is 10.9%APR for 60 months. Can you please calculate for me how much do you think supposed to be claim from my old PPI. Thank you so much Di. And then I write the second letter to them?

Hi Chellie,;)

I'm not good at working out calculations, maybe Marshallka could take a look at these for you, she is good at working these out, Marshallka may just need a few more details etc.
However, you do not need to write the figures (amount for the letter), but you could ask them to post you a detailed breakdown through the post, they should be able to do this for you on request.

So this letter would be another letter for this reclaim then? But separately.
Basically if you have the same reasons for the other loan ppi, you write the same as you did for the one you have already sent.;)

Maxdp posted up a useful link on here on how the FOS calculates refunds,
mostly the same method used directly by the banks etc, check it out here:
http://forums.moneysavingexpert.com/showthread.html?t=1596473

skintmumofone

Thanks Di and everyone else for your kind advice.

I called them today as they had left a few weird messages on my phone at home to contact them urgently. I called the local branch today and it was about my dd moving it forward to the date I get paid 28th of the month I said oh I thought you were phoning about the PPI and charges refund? She said it was someone else dealing with this so gave me the no phoned and was put through to where?........yep you have guessed the local flaming branch :mad::mad: I honestly give in!

Spoke to the lady there very helpful gave me a number which no longer exists! :mad: so phoned another one that I had in my mobile got through to the customer service team who deal with PPI to be told yes they have received the letter and acceptance and still working on the amount and it will be in a queue and will be dealt with in date order.....they have 8 wks to reply!:mad::mad: so meantime I am continuing to pay the same amount god I just give in!

di3004

skintmumofone wrote: »

Thanks Di and everyone else for your kind advice.

I called them today as they had left a few weird messages on my phone at home to contact them urgently. I called the local branch today and it was about my dd moving it forward to the date I get paid 28th of the month I said oh I thought you were phoning about the PPI and charges refund? She said it was someone else dealing with this so gave me the no phoned and was put through to where?........yep you have guessed the local flaming branch :mad::mad: I honestly give in!

Spoke to the lady there very helpful gave me a number which no longer exists! :mad: so phoned another one that I had in my mobile got through to the customer service team who deal with PPI to be told yes they have received the letter and acceptance and still working on the amount and it will be in a queue and will be dealt with in date order.....they have 8 wks to reply!:mad::mad: so meantime I am continuing to pay the same amount god I just give in!

Hi hun and your welcome.;)

Sorry to hear of the runaround here, its not on is it?

Yes unfortunately 8 weeks they have, how long has this been with them so far?

marshallka

chellie2009 wrote: »

Good DAy!thanks for the reply. yes, I have sent the first letter last august 11, 2009, looking at the lod documents the PPI amount loan wa £2316.81 that is 10.9%APR for 60 months. Can you please calculate for me how much do you think supposed to be claim from my old PPI. Thank you so much Di. And then I write the second letter to them?

You don't need to add figures to the complaints letters. You only need to outline your actual reasons for complaining.

debtfreemission

Hi, just read the sars letter. I have written to egg regarding old loan agreements and fees. I did this using the letter on on the reclaiming website and sent the cheques. The accounts are now closed and they have sent me back my cheques and a letter stating that under the consumer credit act they are not obliged to suppy copies of my agreements. Can anyone advise

marshallka

debtfreemission wrote: »

Hi, just read the sars letter. I have written to egg regarding old loan agreements and fees. I did this using the letter on on the reclaiming website and sent the cheques. The accounts are now closed and they have sent me back my cheques and a letter stating that under the consumer credit act they are not obliged to suppy copies of my agreements. Can anyone advise

If the accounts are actually settled now then they do not have to actually provide these agreements but you can request them in a SAR. I assume you actually sent them £1 for the agreements and not a full Subject Access request for the charge of £10. If it was the SAR you had requested and the accounts are over 6 years old since you settled then again, they do not have to supply them. They are only obliged to keep records for a maximum of 6 years since closing any accounts.