PPI Reclaiming Discussion part 4

amersall

kakasuke wrote: »

Hi guys,

I've had a rummage through some posts to try and find an answer to my question with little luck so thought I'd try here.

Anyway, my question(s) would be:

Does anyone know who I contact in regards to reclaiming mis sold PPI from a paypal credit card?

I've tried contacting paypal who gave me a number for financial insurance company limited who then told me I need to contact Santander. Upon contacting them they have told me they do not deal with the Paypal Credit Card so I really don't know who or where to contact? Does anyone else have a Paypal Credit Card and have the same problem?

Any information on the matter would be greatly appreciated. It's driving me mad!

This is odd, the pay pal credit card is financed by Santander.
Put a complaint into the CC company,the address should be on your paperwork.

amersall

sugarpuss27 wrote: »

Hi, am new to the forum but have been reading with interest the PPI threads. I have just sent off the questionaire to MBNA for Virgin CC and today have sorted out the same for an old car loan through Shogun finance/LTSB. not sure if I'll get anywhere but have been inspired by your posts. When I looked at my Credit Expert report from several yrs ago I had 3 Halifax loans at some point, vaguely remember, found all the paperwork. The earliest is from 2002, what do you think my chances are? I bank and have my mortgage thru them so hopefully when I ring on Monday they will be receptive to any enquiry!

You need to send the complaint to the car dealer,they sold you the loan and ppi,if this was pre 2005,then you may have to chase the insurer.

amersall

madmartha wrote: »

Hi I was hoping someone could give me some advice please before I send back paperwork/claim form for my mum.

My mum bought a car on finance in 2004, the car was bought from ford but the finance agreement was with GE Capital Woodchester.
We have the original agreement and she clearly did not tick the box for PPI.

However my mum became sick in 2004 and when she called to inform the finance company that she was sick and could not work and may struglle with payments, she was informed that she had payment protection. (these payments had been coming out of her bank seperately to car payments and from a different company) She was informed that she could make a claim and her car payments were made for a period of 12 months.

Although this claim was made can my mum still claim that PPI was missold as she did not ask for it in the first place as it is not on the original agreement and its only by chance she found out that she was paying for it.

Also if she had wanted PPI she would never have taken out something that only covered her for a 12month period!

your help would be much appreciated, also if the above does not make sense sorry!

I look forward to someones response

thanks

Hi,you need to send the complaint to the dealer,in this case ford,they sold the loan and ppi.

mrsshephard

Hi, bit behind the times with this one but have had loans from Lloyds since i started work, lots of years ago, thinking of reclaiming some of it, however we still have a loan taken out a couple of years ago and now have our mortgage, current accounts, isa's and car and home insurance with them, if we reclaim ppi from up to 6 years ago can they close our existing loan and morgage etc, as we would then be in the s**t basically, just wondered if anyone knows if this could happen, as if so then it would not be worth the hassle of doing it.??? help please.Thank you
Also first time i have used this site so apologies if i do anything wrong.

waddy80

mrsshephard wrote: »

Hi, bit behind the times with this one but have had loans from Lloyds since i started work, lots of years ago, thinking of reclaiming some of it, however we still have a loan taken out a couple of years ago and now have our mortgage, current accounts, isa's and car and home insurance with them, if we reclaim ppi from up to 6 years ago can they close our existing loan and morgage etc, as we would then be in the s**t basically, just wondered if anyone knows if this could happen, as if so then it would not be worth the hassle of doing it.??? help please.Thank you
Also first time i have used this site so apologies if i do anything wropng.

They won't close your accounts or anything. Lloyds are actually looking quite far back, so don't just think 6 years ago.

tracylouiseg

Surprise, surprise - after contacting MBNA for my t&c's (which I received Thursday) I've just got a NEW policy booklet today on PPI with a letter stating about the changes that will take effect as of the end of March...and STILL no paragraph 1.16!!!

helphelphelp

I sent off the forms to BH regarding my ppi complaint. 2 forms for 2 loans.
I have today recieved a reply from them.

I am writing to you today in relation to your complaint about your payment protection (ppi) policy. I am sorry this situation has occured and I appreciate you taking the time to bring it to our attention. I have now completed an investigation into the circumstances of your complaint, and as a result I have decided to uphold your complaint on the followinf basis.

Our Assessment

In assessing your complaint, I have fully considered whether you were eligible for the polocy, whether the policy was suitable for you and whether we provided appropriate information to you in relation to your PPI policy when you took it out. Having completed all of these steps, I also looked to ensure that we acted fairly towards you in relation to the sale of your PPI policy, taking into account any other relevant circumstances or information that may be available.

As a result of this review, I am satisfied that the only issue that arose with the sale of the PPI attached to your personal loan was that if your single premium policy was cancelled early you would nbot receive a pro rata refund because of the way that we calculate the cancellation of the PPI policy

Our Offer

Your PPI policy is currently live. If you no lobger reqiure the PPI policy, either now or in the future, we are prepeared to cancel and provide you with a pro rata rebate. We have had no specific instruction to cancel your policy at this stage so it will remain live unless you cantact us and ask us to cancel it. ( I'd of thought this was more than obvious through sending a complaint ) You should note that if you decide to canel the policy, this would mean that any outstanding balance held on your account would no longer be protected by your PPI policy, and you would not be able to submit any further claims. Once the PPI policy is cancelled any monthly repayments would be your responsibility to maintain.

What you need to do

If you decide you wish to cancel your PPI policy, either now or in the future, you should call us on 0844 800 7915. We will then cancel the policy and provide you with a pro rata refund. This will mean that we will remove the cost of the PPI policy from the remainder of your agreement and that your monthly instalments will reduce to the loan only amount. Please note that this amount may be higher than the figure stated on your agreement if you have a vairable rate agreement or have elected to take a payment break and have increased your monthly payments to cover this.
If you are in doubt about whether or not to accept this offer then you should seek independant advice from your financial adviser if you have one or an advice service like the citizens advice bureau.
In the event you do not accept our offer you have the right to refer your complaint to the FOS.Any refferal must be made within 6 months of the date of this letter.

I'm sorry for seeming dim but I do not understand any of it. I am also sorry if this isn't the right place to post this. I also have another I am waiting to hear about from them that one is for alot more than this one. Please could someone tell me what I should do in relation to this. Many thanks in advance

magpiecottage

Debthedyer wrote: »

I took out a loan in 2000 and was told I HAD to have PPI.

It is unlikely that there is evidence to support this.

In 2008 I contacted the bank (having read the MSE info) to get the PPI cancelled. I had a heck of a job, in fact the loan came to an end before the PPI was dealt with - the bank then paid back from the July when I called to cancel to the end of the loan. I tried to reclaim the PPI in total and got a rejection letter including a copy of my form as justification.

That would be normal.

However the copy they sent me is different to the copy I hold (and as it was a fax I hold the original with my signature) The tick boxes on my copy do not agree and the signature whilst mine is definitely not the one I signed on my form, so I assume they have taken a photocopy of another and inserted it.

That seems unlikely. Whoever investigated your complaint would simply have obtained the documents from their records.

I was also kicked out of the bank - account closed and no going back! (reason given that I and my "husband" had been rude to the staff and they didn't want to work with me any more)

"Rude" is a diplomatic way of saying "abusive". The staff are not paid to be abused and the bank has a duty to protect its staff, just like any other business.

I would expect it to do so.

Due to personal berevement and then moving house I haven't pursued the claim.Do you think it worth trying again now.

Even if we assume your complaint was rejected on the very last day of 2008, that means over three whole years have passed. I find it hard to believe that a house move would tie you up for that long and whilst I sympathise with you in the light of your bereavement, my family has suffered no less than four in the last four months and has had several other crises but found time to meet a number of deadlines - some of which have taken far more time than simply filling in a form and sending it off.

So I think you are going to find it very difficult to persuade the Financial Ombudsman Service that your circumstances are so exceptional that it should now reopen your case.

I am convinced they have done something fraudulent with my signature!!

It is conceivable but put yourself into the position of the person investigating the complaint. There are three possible explanations for the discrepancy:

1. The person investigating the complaint altered it. This is most unlikely because they have nothing personally to gain from it and if caught it would be the end of their career.
2. Somebody altered it at the time it was taken out. Again, getting caught would mean it was the end of their career. The gain, if any, for them would be small.
3. The document you have now produced is the not the original. You do have something to gain from this. If it is a copy then you could also have "doctored" it and if it is the original, then why have you still got it and not submitted it to the bank?

So you are unlikely to convince them that it is more likely than not (and not simply equally likely) that your document is the true one.

Add to that the fact that the bank had to chose to terminate its business relationship with you in order to protect its staff and you have an uphill (think of North Face of the Eiger) battle ahead of you.

cappo

magpiecottage wrote: »

It is unlikely that there is evidence to support this.


That would be normal.
That seems unlikely. Whoever investigated your complaint would simply have obtained the documents from their records.
"Rude" is a diplomatic way of saying "abusive". The staff are not paid to be abused and the bank has a duty to protect its staff, just like any other business.

I would expect it to do so.

Even if we assume your complaint was rejected on the very last day of 2008, that means over three whole years have passed. I find it hard to believe that a house move would tie you up for that long and whilst I sympathise with you in the light of your bereavement, my family has suffered no less than four in the last four months and has had several other crises but found time to meet a number of deadlines - some of which have taken far more time than simply filling in a form and sending it off.

So I think you are going to find it very difficult to persuade the Financial Ombudsman Service that your circumstances are so exceptional that it should now reopen your case.

It is conceivable but put yourself into the position of the person investigating the complaint. There are three possible explanations for the discrepancy:

1. The person investigating the complaint altered it. This is most unlikely because they have nothing personally to gain from it and if caught it would be the end of their career.
2. Somebody altered it at the time it was taken out. Again, getting caught would mean it was the end of their career. The gain, if any, for them would be small.
3. The document you have now produced is the not the original. You do have something to gain from this. If it is a copy then you could also have "doctored" it and if it is the original, then why have you still got it and not submitted it to the bank?

So you are unlikely to convince them that it is more likely than not (and not simply equally likely) that your document is the true one.

Add to that the fact that the bank had to chose to terminate its business relationship with you in order to protect its staff and you have an uphill (think of North Face of the Eiger) battle ahead of you.

Surely magpie if they send the same complaint in reopened it as it were, which should be easy bearing in mind the fsa changing the rules and forcing the banks to reopen old cases in 2010, this would then mean the fos could reinvestigate? steve:D:D

Debthedyer

I understand the points you are making, thanks very much for your imput. I am aware of the timescale which is why I asked the question. To my knowledge neither of us were abusive to the bank staff, however we did insist on someone dealing with the PPI non cancellation - they did check recordings and agreed in the end that I had in fact asked as I had stated, but it took MANY MANY calls to get it sorted. They were possibly sick of hearing our voices.... Prior to that I had had a good relationship with the bank for many years.