PPI Reclaiming Discussion part 4

TheBigDog

rosemahairy wrote: »

Heyho
Send your complaints to straight to the PPI squad (if you have good case don't be dazzled by rubbish goodwill offers go the full monty and check your change):

RBS
PPI Customer Concerns Team
Regulatory Risk
5th Floor
1 Hardman Boulevard
Manchester
M3 3AQ

tel: 0161 755 6890
freephone: 0800 015 0319
fax: 0161 755 6887 or 0161 755 6888
open mon - fri 8am-5pm


Kick their butt again for me

Hang on - thats RBS's address details.

Rose, I think you're looking for Bank of Scotlands address, which is:

[FONT=Arial, Helvetica]Complaints Department,Bank of Scotland, PO Box 29112, Dunfermline, KY11 2ZX[/FONT]

[FONT=Arial, Helvetica]Good Luck,[/FONT]

[FONT=Arial, Helvetica]TBD.[/FONT]

TheBigDog

skintmumofone wrote: »

Thanks Di
I appreciate all the support. Really could do with the cash.

I am going to sit down at the weekend and go through all the folders in the cupboard have mis laid my papers that I sent to the FSO for the time being I know they are in the house but where????

Thanks again and I will keep you updated.
Tracey X

Hi Tracey,

Just spotted on your previous post that you've had 2 loans with First Plus - am I right in thinking that the first loan was paid off when you took out the second one?

TBD.

Pixie983

Turboman wrote: »

Will look tomorrow Pixie-its more or less what i expected--working on a real complex double consilidated loan with PPi carry over (in another place) --which has to be done tonight--

But can you post your :

Date of change/new amnt to pay/new % from your last % change letter before this last info about the revised monthly pymnt

Thanks Turbo I know you must be busy and I REALLY appreciate your help :A . I think I have a letter somewhere for the rate change/amended payment I will pop home at lunch and have a look (hopefully I haven't chucked it but it's a possibility) anyway I've just been through my online banking statements and my payment has been the same for the last 4 months - £255.64. I am pretty much certain that the rate change was over a month ago and my payments were due to come down to around £238ish??? (can't remember exactly) However from the letter they have sent me regarding the PPI refund they are saying that the revised monthly payment is going from £255.64 to £198.70 due to the PPI cancellation - so where is my rate cut/decrease in payment??? I hope they are not trying to pull a fast one here. :mad:

jennywtchy

Here goes this is information on statement:
Date of Agreement: 12/03/08
Number of months of loan: 60 months
1st payment: 01/05/08
Original Loan amount: £10000.00
Original Insurance Premium: £3014.18
Interest rate per annum: 10.44%
APR: 10.44%

Statement of payments then reads:
Loan Principal: £10000.00
Interest on Insurance: 825.82
INterest on PRincipal: 2739.80
Insurance Principal: 3014.18
Total before 1st payment = 16579.80

Payments are 276.33 per month including insurance - 11 payments made

Letter says:

Having considered the available information, I am unable to establish that you were provided with sufficient details to be able to make an informed decision when you were recommended to buy this policy. I would like to offer you £712.16 as a refund, with interest of all the premiums you have paid for the insurance element of your loan.

I have arranged for the policy to be cancelled from your account and new loan agreements have been forwarded to you under seperate cover.

The offer consists of £704 as a refund, representing the payments made in respect of the PPI from 01 May 2008 to 02 March 2009. It also includes £28.16 in respect of interest payble to 31 March 2009, less £20 Money BAck Insurance payment credited to your account on 12 MArch 2009. I confirm that with effect from receipt of you new signed loan agreements, your new monthly payment will be £213.33. The represents the monthly repayment you would have made had you not taken PPI with your loan.

Total breakdown of offer:
A. Total monthly premiums from 01 May 2008 to 02 MArch 2009 £704.00
B. Interest on (A) to 31 March 2009 £28.16
C. Minus £20 Money BAck Insurance payment credited to account £20.00
D. Total premiums + interest (A+B+C) £712.16
The amount of interest is caclulated at a rate of 8% simple consistent with the FSA and FOS

This offer is made in full and final settlement of your complaint. If you do not accept or agree contact the Ombudsman. Leaflet enclosed.

sh24

Hi

Quick summary:

'Started claim with cap one for credit card ppi - I have received a letter from them offering an amount as a gesture of goodwill which they will take off my outstanding amount' - (i am not happy with this amount and am going to send another letter requesting they increase their offer)

However, i would prefer them to send me a cheque - and not take the amount off my debt - as my debt is now with their dca and no longer with them do i stand any chance of this happening?

Anyone any advice if this is possible?

Many thanks in advance x

amersall

sh24 wrote: »

Hi

Quick summary:

'Started claim with cap one for credit card ppi - I have received a letter from them offering an amount as a gesture of goodwill which they will take off my outstanding amount' - (i am not happy with this amount and am going to send another letter requesting they increase their offer)

However, i would prefer them to send me a cheque - and not take the amount off my debt - as my debt is now with their dca and no longer with them do i stand any chance of this happening?

Anyone any advice if this is possible?

Many thanks in advance x

i personally think as you owe them money they will take it off your balance, ( i may be wrong and if i am someone on here will be able to tell you) i would write back and tell them you are not happy with the amount they are offering and they may increase the offer good luck

sh24

Think i'll just try asking for them to improve the amount offered and request they send the payment direct to me, they can only say no i suppose!

Worth a cheeky try!

di3004

skintmumofone wrote: »

Thanks Di
I appreciate all the support. Really could do with the cash.

I am going to sit down at the weekend and go through all the folders in the cupboard have mis laid my papers that I sent to the FSO for the time being I know they are in the house but where????

Thanks again and I will keep you updated.
Tracey X

Hiya Tracey with pleasure

You know if you do require more of your information you can always send them a SAR (Subject access request) where you will find the template for this in the thread with details, but yes have a look through to see what you have, the agreement should be a good help in this case, good luck.;)

We look forward to hearing from you.

Di
X

rosemahairy

TheBigDog wrote: »

Hang on - thats RBS's address details.

Rose, I think you're looking for Bank of Scotlands address, which is:

[FONT=Arial, Helvetica]Complaints Department,Bank of Scotland, PO Box 29112, Dunfermline, KY11 2ZX[/FONT]

[FONT=Arial, Helvetica]Good Luck,[/FONT]

[FONT=Arial, Helvetica]TBD.[/FONT]

Hi

I started off writing to the branch who ignored me (but apparently they were forwarding my correspondence on yeah right!), then i wrote to the Dunfermline address but then they set up the place in Manchester with a team just for the PPI compliants becuase there were so many. All the PPI stuff going to the Dunfermline address got forwarded to the Manchester address becuase all my correspondence in relation to it came from there and i sent it there. You will find they will just refer your complaint to the Manchester team so cut out the middle man and save time.

Thanks
Rosie

skintmumofone

Yes you are correct in your thinking BigDog.

When I took out the second loan the PPI from the first was added onto the second one so I actually added alot more onto it that I had borrowed in the first place if that makes sense?

Thanks Di yes I will have a look am going to use the template for the PPI to send to the ones I have had loans out with PPI and change the wording a bit esp the bit at the bottom about the FSO as I kind of did it the wrong way round lol I never think before I do something always after it?:D

Thanks again for your advice everyone and fingers crossed I get some good news hopefully.....?

:beer: :beer: :beer: :beer: :beer: :beer: