PPI Reclaiming Discussion part 4

lisajaynec

Hi
I have just been through all my cupboards and sent off claims for repayment of ppi
3x mbna
2 x santandar-wallis and house of fraser
1x beneficial finance loan

i have also sent two off to Friends provident endowment claims- i have sold one endowment and cashed the other in but thought it was worth a try. Any advice on this?

My question is i have just had a look at experian credit report and found 4 further loans or credit cards, i know when the loans started and were settled but i don't have any account numbers- any ideas how to get these or do i apply without the account numbers?
Thanks and congratulations to everyone whose been successful in claiming
Any advice gratefully received
Lisa

bigjohnuk

Hi All,

Been awhile. I am having a bit of a battle at the moment. The financial ombudsman service delicided my claim last year saying that it had to go to the final stage for the Ombudsman to review the details. I waiting since May 2010, when they contacted me last week to say that they had not got my letter with extra information and that they wanted the information by the 5th Aug. I replied to say that I was unable to do this due to other commitments with work and home and was on holiday next week also and would complete on my return. The ombudsman has said tuff, send it your info by the 5th Aug if not will will contiune with out it. This I feel is unfair.

The case is with Captial One. I was upset last year to find that the FOS rejectect my claim. What is frustrating here is that Captial One offered a sum of £1200.40, which I rejected as I felt I had lost more than that number, over £4,000 With the application going to the ombudsman captial one withdraw the offer of £1200.40 saying that they withdraw it as I went to Ombudsman. I felt this was blackmail on Captial One's part.

Any comments or help welcome. It looks like the Ombudsman will reject my claim and Capital One will get away with it.

cappo

bigjohnuk wrote: »

Hi All,

Been awhile. I am having a bit of a battle at the moment. The financial ombudsman service delicided my claim last year saying that it had to go to the final stage for the Ombudsman to review the details. I waiting since May 2010, when they contacted me last week to say that they had not got my letter with extra information and that they wanted the information by the 5th Aug. I replied to say that I was unable to do this due to other commitments with work and home and was on holiday next week also and would complete on my return. The ombudsman has said tuff, send it your info by the 5th Aug if not will will contiune with out it. This I feel is unfair.

The case is with Captial One. I was upset last year to find that the FOS rejectect my claim. What is frustrating here is that Captial One offered a sum of £1200.40, which I rejected as I felt I had lost more than that number, over £4,000 With the application going to the ombudsman captial one withdraw the offer of £1200.40 saying that they withdraw it as I went to Ombudsman. I felt this was blackmail on Captial One's part.

Any comments or help welcome. It looks like the Ombudsman will reject my claim and Capital One will get away with it.

I'm sorry big john the fos are not good with capital one,i had mine rejected in the spring although i had a very strong case, i've sent mine up to the actual ombudsman now but it is probably a waste of time as the ombudsman nearly always agrees with the adjudicators,but there is always something the adjudicator could have missed. there are hundreds if not thousands of cap 1 cases going into the fos every week i don't know why they support them like they do,give it a go escalate to the ombudsman and see how you get on.

bigjohnuk

cappo wrote: »

give it a go escalate to the ombudsman and see how you get on.

Hi There. As in the above I understand that it is going to the ombudsman now, however they lost a letter which they want me to redo for them. However they want it for the 5th Aug whihc I can not do just of time. People forget that you need to put aside a couple of hours to write a letter, print, proof read, print, sign, label, stamp and post. I find it hard to understand why they have taken over a year to come back to me, yet they wont give me until the end of the month.

cappo

lisajaynec wrote: »

Hi
I have just been through all my cupboards and sent off claims for repayment of ppi
3x mbna
2 x santandar-wallis and house of fraser
1x beneficial finance loan

i have also sent two off to Friends provident endowment claims- i have sold one endowment and cashed the other in but thought it was worth a try. Any advice on this?

My question is i have just had a look at experian credit report and found 4 further loans or credit cards, i know when the loans started and were settled but i don't have any account numbers- any ideas how to get these or do i apply without the account numbers?
Thanks and congratulations to everyone whose been successful in claiming
Any advice gratefully received
Lisa

Hi lisa and welcome you have various options the easiest if you are able would be to contact the lenders concerned and simply ask them,this isn't always successful, i have been asking LTSB cajoling,threatening etc for info for 2 months and i've only got them to agree to give me the info to get me off there backs, in my case i have 2 credit cards with them over 12 years with ppi, the bank won't even admit that i have ppi on the cards,thats some funny money. Anyway if you have no joy in asking i'd subject access request (sar) the bank,link here, the cost is £10.00 per bank this might be expensive if you only have one agreement with each bank, the banks have 40 days to reply, or a cca to separate banks is another idea which costs £1.00 but as the accounts are closed the banks might refuse this to do this.






https://forums.moneysavingexpert.com/discussion/1475553

cappo

bigjohnuk wrote: »

Hi There. As in the above I understand that it is going to the ombudsman now, however they lost a letter which they want me to redo for them. However they want it for the 5th Aug whihc I can not do just of time. People forget that you need to put aside a couple of hours to write a letter, print, proof read, print, sign, label, stamp and post. I find it hard to understand why they have taken over a year to come back to me, yet they wont give me until the end of the month.

Yes thats the fos all over all you can do is ask for an extension which you obviously have,it's no skin off the fos's nose, i'd be inclined to speak to your adjudicators manager to complain if they won't give you more time,unfortunately the service review team doesn't exist anymore,all the best with this,let us know how you get on.

cappo

di3004 wrote: »

Well done :T & Congratulations!:beer:

Ha ha another avatar Di what's this one.:)

amersall

bigjohnuk wrote: »

Hi There. As in the above I understand that it is going to the ombudsman now, however they lost a letter which they want me to redo for them. However they want it for the 5th Aug whihc I can not do just of time. People forget that you need to put aside a couple of hours to write a letter, print, proof read, print, sign, label, stamp and post. I find it hard to understand why they have taken over a year to come back to me, yet they wont give me until the end of the month.

Hi there,sorry to hear about your claim.
You really have to get your info off to them by the date,or your claim will be rejected by the FOS and there is no other avenue that you can go down.
Dont let Capital One get away with this again!!.

Please set the time aside to write this letter,as for posting,that does not take long, the most time will be the actual letter writing (been there done that bought the t shirt !!. Send it by recorded delivery then you will know they have got it.
Good luck.

JK41

Only joined up the other day so still getting overawed by the site.
I have Payment Protection Plan on my Barclaycard.
Phoned them up yesterday to check that it was PPI and the women confirmed it so.
I cancelled the policy then.
She asked me what my plans were next.
I informed her i would be requesting the money back as i didnt think it was applicable to me.
She suggested i must have ticked the box on the form originally, but as this was taken out in Jan 1992 i told her and she agreed neither of us would be able to prove that unless there was still a hard copy.
I told her i was 7/8 months out of Uni, not not working att the time and subsequently i have been self employed virtually ever since.
She was fine and said she would put the complaint and application in for a refund.
Is this enough?
Should i also send a letter in?
I was planning to just cancel the PPP then check on here properly to find out what to do and the letter templates etc.
Can i trust them to deal with it properly?
The woman told me it might be 3 months till i hear from then.

evesamcam

Ok letter reads:

I am writing to you today in relation to your complaint about your PPI policy. Thank you for your patience as I know it may have been some time since you first contacted us.

As our final response, we would like to offer you £6544.46 our complaint to a conclusion. To complete this process, we will also need to set up a new loan for you that does not have PPI. Accepting this offer will ensure that you are put back to the same position you would be in if you had not taken out PPI in relation to your unsecured loan.

This amount is made up of a refund of all the PPI premiums paid, plus the interest charged on these premiums at the rate of your unsecured loan, plus simple interest at 8%. You will also receive a refund of the last 3 months interest that accrued on your old loan. This will off-set any extra interest applied in the first 2 months of your new loan - we will call this the deferred period. The payment will also take into account any other factors that are relevant to your circumstances. Eg: if you have incurred other costs directly as a consequence of your PPI policy, then they have been included in our proposed payment to you.

Our proposed payment has been calculated as follows:

Refund of premiums: £3,514.69
Refund of interest @ 9.3% £1,672.63
Interest at 8% - up until 19/8/11 £1,210.37
Last 3 months interest £ 146.77

Total £6,544.46

Our usual process would involve us setting up a new loan for you, without PPI, and making the payment described above, however you have requested that the refund is used to reduce the balance of your new loan and you will therefore not receive a cash payment.

We will therefore arrange a new loan without PPI for you by taking the outstanding balance in your current loan account and reducing this by the amount of PPI remaining on the loan balance and further reducing the balance by the total refund detailed above, and thsi will be set upo with a balance of £4,671.00.

Unless you contact us to reject our offer, we will close your complaint, and consider it resolved. Once you return the new loan documentation that we will send to you shortly, we will then make the payment outlined in this letter.


HELP !!!!

I really do not understand this letter - have called my Loan provider and they have advised that I need to speak to the Redress team (will call me back within 48 hours !!!).

Our original loan was £18,000 - taken out in October 2005. (7 years).

With PPI and interest - total loan amount £31,166.52.

With PPI and interest our monthly payments are £371.03.

Loan finishes in December 2012 ... appx 16 months of payments left.

£371.03 x 16 mths = £5,936.48 left outstanding on loan.

Can anyone help explain if I will get any money back or what exactly they are talking about in the letter.

I appreciate any feedback.

Many Thanks.