PPI Reclaiming Discussion part 4

Mandras_Man

Thanks again. Everything done over the phone so no cast iron proof, does their have to be something in writing? Apologies if you are going over old ground

di3004

Mandras_Man wrote: »

Thanks again. Everything done over the phone so no cast iron proof, does their have to be something in writing? Apologies if you are going over old ground

Have you tried requesting for a copy of the phone calls?
This may help your case.;)

Dave_6

HSBC, as above really. Had 2 claims with them since August last year, was pending the review, chased them 3 weeks ago and no reply as yet

Mandras_Man

Will get the the letters off first but helpful to know I can at least.

di3004

Dave_6 wrote: »

HSBC, as above really. Had 2 claims with them since August last year, was pending the review, chased them 3 weeks ago and no reply as yet

Contact/email the Manager Director/Chief Executive officer (CEO)
That's a very long time to wait, he should get his team to deal with this matter sooner for you, tell them your not happy with the way its being dealt with, considering there is no appeal as confirmed a few weeks ago.
Good luck.
[EMAIL="managingdirectoruk@hsbc.com"]managingdirectoruk@hsbc.com[/EMAIL]

di3004

Mandras_Man wrote: »

Will get the the letters off first but helpful to know I can at least.

Good luck.;)

chester1976

hello again, congratulations di on your long awaited recent successes.
i made a complaint by telephone about my ppi sold to me in 1998 and 1999 due to full sick pay from work and pre-existing health problems by phone lloyds still had my loan account numbers and could tell me i had ppi on loans and i recieved standard look into it reply letter on 6th may, after advice on here, i sent hard copy of questionaire via recorded delivery which was signed for at lloydstsb on may 16th, rang them on friday and they have no record of it on my file!!
would you give it a couple more days with the mass of paperwork they must be recieving and call back or send another copy?(didnt photocopy it stupidi know)
i know its a long shot trying to get my ppi back with the dates of the loan and no paperwork but the more i think about it the more frustrated about it i get.

di3004

chester1976 wrote: »

hello again, congratulations di on your long awaited recent successes.
i made a complaint by telephone about my ppi sold to me in 1998 and 1999 due to full sick pay from work and pre-existing health problems by phone lloyds still had my loan account numbers and could tell me i had ppi on loans and i recieved standard look into it reply letter on 6th may, after advice on here, i sent hard copy of questionaire via recorded delivery which was signed for at lloydstsb on may 16th, rang them on friday and they have no record of it on my file!!
would you give it a couple more days with the mass of paperwork they must be recieving and call back or send another copy?(didnt photocopy it stupidi know)
i know its a long shot trying to get my ppi back with the dates of the loan and no paperwork but the more i think about it the more frustrated about it i get.

Hiya and thank you.;)

CEO details below, email him and he will make sure its dealt with by the Manager of the Customer Care team. If you have copies of the Royal mail tracking number then forward that on to them as well as your proof for posting.

Copy the email you send to the CEO to the Customer Care Team as well, good luck, hope you receive feedback once they are back after the Bank Holiday.

[EMAIL="antonio.osorio@lloydsbanking.com"]antonio.osorio@lloydsbanking.com[/EMAIL]

[EMAIL="customer.care.insurance@lloydstsb.co.uk"]customer.care.insurance@lloydstsb.co.uk[/EMAIL]

chester1976

thanks for the info, would you put a cheeky note on email as to why you think it has been missold ppi or leave it at where is my questionaire

di3004

chester1976 wrote: »

thanks for the info, would you put a cheeky note on email as to why you think it has been missold ppi or leave it at where is my questionaire

I would email the CEO copy it to the Customer Team, and tell them you sent your PPI complaint on xx/xx/xxxx which you aware it was received on date xx/xx/xxxx, give your tracking number shown on your Royal Mail receipt, and go on to tell him you were informed by the Customer Care (this is where your letter would have been sent to) they've not received your this and you will be grateful for confirmation by email that it have been received.