PPI Reclaiming Discussion part 4

Anna*_2-2

robbedofmymoney wrote: »

my long lost twin

Good to hear from you x

robbedofmymoney

Anna* wrote: »

Good Morning,

I am looking for some advice. I sent Egg Loans a cheque for £1 and a template letter. Since I sent the cheque off I found the original agreement therefore I sent off the questionnaire and a SAR request. This morning I received a letter stating "as the account you refer to is now closed I have to inform you that Egg are under no obligation to comply with a request for a copy of the executed agreement under the Consumer Credit Act as we no longer have a contractual relationship relating to this account, nor are we seeking to enforce any agreement on the account. The right to be provided with this information from Egg Banking plc ended with the closure of the account. We are therefore returning the £1 payment you have sent in relation to this request".



Are they just annoyed with me that I have taken my complaint to the questionnaire stage and are throwing their toys out of the pram? I hope so! I'm new to all this, but I can now see how horrible these institutions really are.

their answer to your request is a standard letter they send, they would have sent this even if you hadn't already sent off the questionaire.

so don't worry, continue with your claim and if you need any other information please let us know

cheers

Anna*_2-2

robbedofmymoney wrote: »

my long lost twin

robbedofmymoney wrote: »

their answer to your request is a standard letter they send, they would have sent this even if you hadn't already sent off the questionaire.

so don't worry, continue with your claim and if you need any other information please let us know

cheers

Thank you! I am sure I am going to need more guidance as I have MBNA, Capital One, Egg Card and Abbey Loan to sort out!

di3004

Hi Anna (Robbedofmymoney's long lost twin) LOL.

Yes carry on with your reclaiming, see what they come back with, sometimes these agreements suddenly turn up with a response.

Please keep us posted though and we can help you step by step if required, good luck.;)

victorianclare

Hi all,
I'm hoping to benefit from the knowledge of you good people again.
I've had my first letter back regarding my PPIc claims. It's from Firstplus.

A bit of googling this morning has shown me that this seems to be a fairly standard letter. I''ve seen a couple on the interweb which are pretty much word-for-word.

My question is- what should I do now? I'm worried that I've no chance against them.
I'm planning on sending the second letter suggested on here. Is there anything else I should say or ask for? I don't yet have copies of any of the telephone calls they refer to in the letter...
Thanks,
Clare

di3004

victorianclare wrote: »

Hi all,
I'm hoping to benefit from the knowledge of you good people again.
I've had my first letter back regarding my PPIc claims. It's from Firstplus.

A bit of googling this morning has shown me that this seems to be a fairly standard letter. I''ve seen a couple on the interweb which are pretty much word-for-word.

My question is- what should I do now? I'm worried that I've no chance against them.
I'm planning on sending the second letter suggested on here. Is there anything else I should say or ask for? I don't yet have copies of any of the telephone calls they refer to in the letter...
Thanks,
Clare

Hi Clare

There are Questionnaires on this site to send now these are in replacement of the first template reclaiming letter and are more personal if you know what I mean, where there is also higher success than using template letters.

These questionnaires were recently issued by the Financial ombudsman service (FOS), and as usual send to whoever sold and set up your product - if you used a broker then you send it to them.
They have 8 weeks in full to respond.

The FOS questionnaire you will find further down the page on link below as stage one.
Remember to keep a copy for yourself as well, this is also suggested by the FOS.
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance

hope this helps, good luck, an please keep us posted.;)

victorianclare

Hi, Thanks for this.
I think that is what I used initially.
Does this mean I'm unlikely to get much joy from thme?
Also-I've only just noticed in their response letter that the PPI only covered the first 5 years of the loan- even though the loan is for 15 years. I did not know this until now!! How can they possibly say they advised me properly??
I'm appalled!

di3004

victorianclare wrote: »

Hi, Thanks for this.
I think that is what I used initially.
Does this mean I'm unlikely to get much joy from thme?
Also-I've only just noticed in their response letter that the PPI only covered the first 5 years of the loan- even though the loan is for 15 years. I did not know this until now!! How can they possibly say they advised me properly??
I'm appalled!

These policies are a right costly rip off, so in my opinion being sold one of these alone you have a good case.
So keep on at them, if you've not heard anything at all by the 8 weeks, then move on to the Financial ombudsman service (FOS), they will certainly resolve this one for you.

And of course many were not even told that these were added to the loan and yet they only protect for the first 5 years, and again you would be still paying for the ppi for the life of the loan with the remainder of the years unprotected, you need to make sure that you are "now only aware of this".;)

Dazzarazza

Bit of a watse of time those calls were..

Natwest (0161 755 6890) not on their system yet, expect it tobe next tues/Wed as it takes around seven days.

Egg - I was given the wrong number last night! (should be 0800 783 4393 for customer relations) wouldnt put me through to the dept who receive the claims to check received, said a letter will go out to me to acknowledge within 5 working days. So should get it today or tomorrow.

STW27

di3004 wrote: »

Hi Steve

Its not a daft question......;)

What you do is send the FOS questionnaire and if you done a letter as well, enclose that with the questionnaire and send to the ones your reclaiming from.

They then have 8 weeks to come back with some sort of decision.
Some ask for more time, this is fine.
If you hear nothing at all, not even a letter to confirm they are looking into it, then your in your rights then to complain to the FOS.

If you do not get a favourable decision, they do also sometimes give you another opportunity to write back to them again, maybe with further information, and they may enclose details of the FOS which is normally a leaflet of the FOS and how to complain to them.
So then you have a choice of normally writing back with further information, or complain to the FOS, but if they say its the "final decision" they should then defo enclose details of the FOS.

There is a complaints form on the FOS website (FOS complaints form) shown on the link below, you complete that and a copy of the final letter you receive from the business, and if you can also keep a photocopy of the Questionnaire you completed, enclose that as well, this makes it easier for the FOS to investigate and they say its quicker for them as well.
http://www.financial-ombudsman.org.uk/consumer/complaints.htm

The FOS Questionnaire is different to that of the FOS complaints form, many get confused with this.

If it comes to that you need to complain to the FOS, then the link above will take you to the FOS complaints form, (you will note at the bottom of that same page - they have added the PPI FOS questionnaire as well - but this you have already completed).;)

If you did not want to download and print the complaints form, you can ring the FOS and they will arrange to send you one through the post.

Hope this helps steve.:D Good luck.:)

Hi Di,

Thanks for all of this - been a real help....

Do you have or know anyone who may have a template of the letter I should write, you know something that's diplomatic but serious enough that i could use with the questionnaire etc

Cheers

Steve