PPI Reclaiming Discussion part 4

di3004

RubyJ1983 wrote: »

Thanks to all that have commented.

I have made a formal complaint about the member of staffs treatment to me and I have made a memo so that I can use with any other correspondence that I need to send.

I may not get a penny back but if you dont ask you dont get, right?

After that ladies treatment I could imagine a lot of people would take her word as gospel and leave it as that.

So thank the lord for MSE and this forum of lovely people!! :beer:

Ruby x

Ruby

You will be fine, keep fighting if you have to, you will get there.;)

Its a wonderful site.;):T

The best of luck too.;)

di3004

RubyJ1983 wrote: »

Forgot to mention.

The member of staff was also playing on her iphone when I approached the desk in a much crowded bank!!!

Really?:eek:.........that's rather rude of her wasn't it?

RubyJ1983

di3004 wrote: »

Really?:eek:.........that's rather rude of her wasn't it?

She was on the enquiry desk with no que and although the large que was for the cashiers desk its still looks bad I think.

Not so trained staff after all!!

di3004

RubyJ1983 wrote: »

She was on the enquiry desk with no que and although the large que was for the cashiers desk its still looks bad I think.

Not so trained staff after all!!

I agree Ruby. Its not very professional is it?

It does look bad, bet lots of people were thinking the same to see that.

bugsy161

di3004 wrote: »

Really?:eek:.........that's rather rude of her wasn't it?

Hi Di,
Spoke to the FOS today and they confimred receipt of my acceptance and said that they would usually give Lloyds 8 to 12 weeks to compensate me.
Far too long as far as I am concerned with the amount of time I have already had to wait so I have emailed Lloyds customer care and copied in Eric Daniels stating that I would like a quick settlement in order to try and reinstore some of my confidence in the bank and I also want to be paid by cheque.
I have told them that I appreciate that having to calculate a refund of 23 years PPI payments, plus charges with compound and simple interest plus a recalculation of what I paid off the card each month without the PPI added, may take a bit longer to sort, but I will be keeping Natalie Ceeney CBE (FOS CEO) updated as to my progress.
I will email Lloyds every week now until the refund is sorted.:)

bugsy161

RubyJ1983 wrote: »

Thanks to all that have commented.

I have made a formal complaint about the member of staffs treatment to me and I have made a memo so that I can use with any other correspondence that I need to send.

I may not get a penny back but if you dont ask you dont get, right?

After that ladies treatment I could imagine a lot of people would take her word as gospel and leave it as that.

So thank the lord for MSE and this forum of lovely people!! :beer:

Ruby x

Well done for complaining.
All employees of any bank or building society are supposed to adhere to the principles of Treating Customers Fairly but many seem to take it upon themselves to to be mini martyrs.
If we dont complain then nothing can be done to improve the situation.
Let us know how you get on.

di3004

bugsy161 wrote: »

Hi Di,
Spoke to the FOS today and they confimred receipt of my acceptance and said that they would usually give Lloyds 8 to 12 weeks to compensate me.
Far too long as far as I am concerned with the amount of time I have already had to wait so I have emailed Lloyds customer care and copied in Eric Daniels stating that I would like a quick settlement in order to try and reinstore some of my confidence in the bank and I also want to be paid by cheque.
I have told them that I appreciate that having to calculate a refund of 23 years PPI payments, plus charges with compound and simple interest plus a recalculation of what I paid off the card each month without the PPI added, may take a bit longer to sort, but I will be keeping Natalie Ceeney CBE (FOS CEO) updated as to my progress.
I will email Lloyds every week now until the refund is sorted.:)

Good for you Bugsy :T:T, that is right, you have been waiting far to long already and I think its only right that they compensate and refund what is owed to you for as soon as possible.

Fingers crossed, and well done. X:):T:beer:

trish123

Hi all,hubby has just been on the phone to tax office,they dont keep records of self employement going back to 98 so he is now going to phone mbna ahhhh.This is the only one we are having trouble with.On a happier note he also phoned barclay who said a letter was sent out offering us a setttlement pleased with the figure they have quoted but desperate to see the breakdown.

victorianclare

Thanks for your help. I'll kepp the forum posted on how I get on with this and my other claims.
All the best,
Clare

di3004

trish123 wrote: »

Hi all,hubby has just been on the phone to tax office,they dont keep records of self employement going back to 98 so he is now going to phone mbna ahhhh.This is the only one we are having trouble with.On a happier note he also phoned barclay who said a letter was sent out offering us a setttlement pleased with the figure they have quoted but desperate to see the breakdown.

Hi Trish

That is a shame.
And is there any other way?

Wow, well that is good news, well done!:beer: