o2 broadband, did your scottish exchange go live 31/1/09 ?

neil40

I am on the Aberdeen Kinkorth exchange.According to Sam Knows, O2 enabled their service on this exchange on 20/09/09.But when you try to order on O2 it says that you are outside the area O2 currently covers and offers Access at £17 or something??

456789

did you try on the bethere website?

what distance are you from the exchange?

thetopcat84

neil40 wrote: »

I am on the Aberdeen Kinkorth exchange.According to Sam Knows, O2 enabled their service on this exchange on 20/09/09.But when you try to order on O2 it says that you are outside the area O2 currently covers and offers Access at £17 or something??

Had a similar experience here in St Andrews.

I phoned the sales number, got through to Jane who told me I could only get Access. I explained the situation and she said she'd phone me back in 5-10 mins once she'd found out the full story.

Hour later, nothing, so I phone the number again and request the same person, got the "don't call us, we'll call you" routine again.

So today, I try again and get to speak to Jamie, who tells me a story about how the exchange hasn't been unbundled, that the samknows website isn't accurate, that there are no O2 customers on LLU in St Andrews: except Steven, who I mention, and then all of a sudden he knows that the exchange is running at capacity. So, I say I'll take Access, but will use the girlfriends mobile for the discount deal as she uses her mobile more than me, but need to wait til she's home from work.

I phone in the early evening and I get to speak to Ricky, I ask for Access and he tells me that I can get the LLU packages! So while the system's telling him that, I snap his hand off for the premium package and congratulate him on the sales commission he's earnt due to the incompetence of others!

Moral of the story here: be persistent! :beer:

Good-bye Tiscrapi broadband! :D:D:D:D

neil40

456789 wrote: »

did you try on the bethere website?

what distance are you from the exchange?

I did, thanks.It is saying some fault and will be a delay in activating the line??.I am quite far from exchange but currently get 1.7meg downloads.

alpinerider

Thats most of the Aberdeen exchanges done incase anyone is interested.

thetopcat84

Well, that's me switched over onto O2 premium package officially now, and it shows: 33 times the download performance for 33% less than we were paying before! Very happy bunny! :cool:

Won't let me link in speedtest results, so here they are:

Download: 12.67 Mb/s
Upload: 1.02 Mb/s
Ping: 26ms