o2 broadband, did your scottish exchange go live 31/1/09 ?

steven_cardwell

wheels5894 wrote: »

Ok, the latest Be There and O2 are now offering LLU service in St Andrews according to their web sites! Great!

and now the bad news ....

Existing users are migrated to the LLU service en block (date no know yet) in order of joining O2 so the implication is that, potentially not everyone will get the new service. This may be generic information and may not apply to the numbers in St Andrews but is a little worrying.

Personally, I have been looking at £17.50 for a Be The Unlimited package and wondering if it might be better to go there for a year and then back to O2 when they have this sorted out. Any views?

Did you get the info from O2 Customer Services? EDIT just off phone from CS, still not giving out much information, or at least wanting to commit to anything, i've sent you a PM with the email i have just sent O2 saying i am not a happy bunny that new customers are being offered LLU and with 2 months free, whilst existing loyal Access customers are still in the dark, if it wasn't for your post in this thread, then i wouldn't have known about LLU being now available, as O2 haven't notified me.

steven_cardwell

Nearly 2 weeks later and still no official notification from O2 (without Customer prompting), so how long does migration from Access to LLU take?

Surely it is just a case of a MAC from the Access service, then an order placed for the LLU service, considering how little profit O2 make from the Access service after BT Wholesale take their cut, you would think that O2 would be getting off their ars*s and moving customers over to their own LLU service ASAP.

I did send an email off to O2 about charging customers the LLU price of £7.50 from the date that the exchange was unbundled and that new customers were being offered the unbundled product, but the reply totally ignored that bit of my question, the 2nd email i fired off, was to another email address that i got from another forum, that is supposed to be for complaints, the only reply i have had from that is the auto reply to state my message was received.

I feel angry, that the exchange has been unbundled, new customers are being taken at the cheaper prices, yet existing customers on the poorer more expensive Access service hasn't been notified by O2 of the work, or any idea of timescales etc, let alone thru' no fault of their own, is now paying a dearer price for a poorer service than what the exchange can now offer.

In my opinion, O2 should have been up to scratch with what dates the work was being carried out, and the date of when work and testing was completed, then everything should have been in place to move Access customers over straight away, then and only then, the LLU service should have been offered to new customers.

wheels5894

I asked O2 about the transfer to LLU and they said: -

As you have said the LLU package has become available to customers in our exchange, however it is not an automatic process, and we have yet to move anyone over to the LLU service, the reason is we have 12 exchanges all planned to be opened to LLU in the Dundee/Aberdeen are this year, which includes your St Andrews exchange, and the reason that we can't yet move everyone over, is until the Aberdeen exchanges come fully open, the Dundee exchanges cannot handle the sudden increase in traffic.

I sense a problem here as the Aberdeen switch-over is not going to affect the bandwidth available down here. The traffic may run through Dundee but then it will go south with Aberdeen adding to the traffic. Excuses, excuses....

wheels5894

I just checked on the 'Sam Knows' web site. The Aberdeen exchanges that are due to be given the LLU service are all scheduled for changeover on 30th June, the same as St Andrews. My best guess is that the problem is the installation of kit to taje the bandwidth, maybe in Dundee, and it is not yet ready. however talk of waiting for Aberdeen is just nonsense.

steven_cardwell

wheels5894 wrote: »

I asked O2 about the transfer to LLU and they said: -



I sense a problem here as the Aberdeen switch-over is not going to affect the bandwidth available down here. The traffic may run through Dundee but then it will go south with Aberdeen adding to the traffic. Excuses, excuses....

What is annoying me, is that no fault of ours, we are waiting for O2 to get their finger out, so why not as a good will gesture start to charge us the LLU price, whilst we wait for them to get a move on and offer us existing customers the same price as what new subscribers are now paying.

Plus as a paying customer in St Andrews, i couldn't care less what is happening in Aberdeen, all i know is i'm being charged £17.50 for a product, when O2 is now offering it to new customers at £7.50, and that in my book isn't fair.

steven_cardwell

wheels5894 wrote: »

I just checked on the 'Sam Knows' web site. The Aberdeen exchanges that are due to be given the LLU service are all scheduled for changeover on 30th June, the same as St Andrews. My best guess is that the problem is the installation of kit to taje the bandwidth, maybe in Dundee, and it is not yet ready. however talk of waiting for Aberdeen is just nonsense.

Just sent off another email to O2 CS, lets see what they come up with this time, i've made the point of being charged £17.50 a month, and that isnt my fault they cant move us over ASAP, and i've asked that we should get the £7.50 price from the point of LLU.

I also pointed out that i didn't think O2 were handling this too well, and that it would seriously make me consider staying once my contract was up.

steven_cardwell

Just had an email from O2, i am being moved over to LLU on the 2nd September.

thetopcat84

Steven: are you actually on O2's LLU package now?

steven_cardwell

thetopcat84 wrote: »

Steven: are you actually on O2's LLU package now?

Yeah, been on LLU since the beginning of September, the service is a lot better and more stable in terms of download/upload speeds than the Access service was.

Was out of contract at beginning of October, and just signed a new 12 month deal with O2, with the 1st three months free.

These are my latest speed and ping tests, that by some users standards aren't great, but compared to the results i posted earlier in the thread using the Access service, you can see the increase in speed and the better ping as well, the O2 router is syncing at 3480 (download) and 1040 (upload)

456789

Very nice Steven