PUK used 10 times now blocked

spirit

Can't be bad, if that's what it says then take it. I guess if you use your Clubcard too then you get more points on that? Now that will cheer up your DH! :j

littleredhen

thank spirit - that was helpful - i think my dd was panicking! will call customer services in the morning and see if money is still there on the number - still looking at the tesco mobile site and wondering if there is a catch! perhaps i should go to bed!

littleredhen

yes 30 clubcard points!
what makes me laugh is dh is not a moneysaver - its me whos always going on about saving money - not sure what's going on this evening - is it a full moon!:eek:

grimlea

even if they have to send a sim with a different number they should be able to transfer the airtime balance

diamonds

tell DD stop drama & get bum upto tesco for new sim, call Tes Mob & transfer balance & number

its her duty to understand her mobile provider, pin & puk numbers etc

NOT her duty to cause trouble between the family unit in a drama she could have easily avoided by knowing how to use something she has a luxury to have access to




she be grounded for the night from me her drama - you should never encourage or accept such as a parent, no matter how sad/bad you feel for kids, you playing devils advocate teaches child nothing for the real world


its all easily sorted, goodness had she read Tes mob website she never would have Screwed the sim as dead with ten tries

grimlea

diamonds wrote: »

tell DD stop drama & get bum upto tesco for new sim, call Tes Mob & transfer balance & number

personally i would call customer services & see if you can get new sim for free, but that would b your call

diamonds

no they charge ( used to £10 ) more than sim from store, unless stolen with crime ref no Tesco give nowt for free

craftyfox

no 1 son did the same thing with his phone before christmas and he is with tesco's as well i contacted customers services and after explaining the problem to the lovely lady on the other end of the phone she was able to sort the whole thing out and we recieved a new sim card with the same number and his credit and a few of his numbers on it (think he had about £9.67 on the phone) needless to say that after the lecture i gave him about the phone he won't be doing that again - only took about 3 days for the new sim to arrive :j

grimlea

craftyfox, does the charge that diamonds mentioned still stand? its bad form if it does

littleredhen

thanks diamonds - she is only 10! but she is under no illusion as to what a problem she has caused - we have ordered a free sim on the tesco mobile site and my dh is calling customer services this morning to see if we can keep her number and get the credit from the blocked sim