Onetel Customers to be transferred to TalkTalk call plans

pricefighter

Kev.
I know where your coming from.But that would involve an awful lot of people for them to claim it was an accident/mistake.

cableguy_3

Hi there!

I am with Onetel as well, and yet again I am waiting for the letter regarding the changeover yet the Customer Services in India do not know, how long it with be. At least, I will still be having a geographic package with TT along with the other telephone packages and broadband. I will be glad, when I am out of the contract for the broadband and then I will look for some other company for all of the packages that I want.

It would be great, if Alpha Telecom could enter the broadband stakes, in a manner of speaking, because then I would deal with that company in its complete state.

Cable Guy

NonGeographicalMan

pricefighter wrote:

They have also withdrawn the Just Dial Saver free e&w 01/02 calls offer.

Hmmm. I requested to move to Just Dial from TalkTalk Talk 1 on the Just Dial website in second week of January. I received notification from JustDial that my order had been accepted and DirectDebit set up and that I would be moved on Jan 31st. Entitely typically I have never received any CPS transfer notification letter from the evil, useless and incompetent TalkTalk. I queried with TalkTalk yesterday if I was still with them and after checking they maintain I am now an ex customer of Talk 1. They of course claimed the CPS notification letter had been sent to me. They say they are sending another one so let's see if it arrives as if it doesn't that would make the third CPS exit letter TalkTalk have not sent to me.

I emailed JustDial and asked who now owned them and whether evening and weekend calls were free. I just received the below response. Of course the JustDial website still says they are part of Telco Global who are owned by Centrica. The response received maintains I am still getting free evening and weekend calls but for how long exactly?

Is it just new Just Dial customers who join from now on who don't get the free evening and weekend calls?

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Original Message

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From: JustDial, Customer Care [mailto:customercare@just-dial.com]
Sent: 06 February 2006 12:51
Subject: RE: Enquiry

Thank you for your recent email.

I have checked your account and can see that you are on Just-Dial Saver Lite
plan at no monthly charge that entitles you to get free calls to local and
national landline numbers in the evening (6pm to 8am) and during weekends
from Friday midnight till Sunday midnight.

I would appreciate if you could logon to our website mentioned below and
checked the rates for local calls online. The rates for calling 0845, 0870
and UK mobiles are mentioned in the table below -:

Peak Off-Peak Wkend
UK 0845 (LO-CAL) 3.5p 0.9p 0.9p
UK 0870 (NATIONAL) 7.4p 3.64p 1.4p
UK MOBILE O2 11.6p
UK MOBILE T-MOBILE 13.5p
UK MOBILE ORANGE 12.6p
UK MOBILE VODAFONE 14.0p
UK MOBILE THREE 18.0p

Calls to UK mobiles are capped at a maximum of 20p for upto 20 minutes in
the evenings and 15p for upto 20 minutes during weekends.

We have no current plans to move any customers. Just-Dial plans are
equivalent to Talk Talk plans neither do we have any plans for any
upgradation.

If you have any further queries about your Just-Dial service, you can logon
to our website on https://www.just-dial.com.

Thank you for choosing Just-Dial.

Yours sincerely,

Aaditi Khanna
Customer Services

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Original Message

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Sent: 04 February 2006 11:51
To: care@justdialsaver.com
Subject: Enquiry
Importance: High

Please confirm if the tariff I have now just switched to with Just Dial is
Just Dial Saver or Just Dial Free and what the call cost differences are
between the two?

I signed up for Just Dial Saver but now my online account says I am with
Just Dial Free but does not specify the call charges on that type of
account. There is no mention of Just Dial Free anywhere on your website.

Please can you confirm if I am still entitled to free evening and weekend
calls on Just Dial Free and explain why this tariff if not listed on your
website and why your customer tariffs are not shown in your customer
accounts website area?

Please also explain the long term implications of recent events involving
TalkTalk and Centrica and whether your parent company Telco Global was
sold to TalkTalk/CPW by Centrica as part of this deal? Or is Telco Global
still owned by Centrica? If ownership has now switched to CPW what are
their long term plans with the Just Dial calling brand?

pricefighter

NonGeographicalMan wrote:

Is it just new Just Dial customers who join from now on who don't get the free evening and weekend calls?

Yes existing JDS customers still get the original offer.Whether this will change when TT finaly get around to amalgamating all the different brands into TT is not known.

Anon

bbb_uk wrote:

I'm still unsure. I believe TT are not obliged to 'take on' any credits OneTel customers may have especially as its not in their interest to do so.

As TT have taken over Onetel, and Onetel wasn't in administration or anything like that, then I cannot see how they could get out of honouring these credits (in the same way they could not be expected to write off your phone bill as that was owed to Onetel!). When they take over the company, they generally take on all assets and liabilities?

Anon

NonGeographicalMan

pricefighter wrote:

Yes existing JDS customers still get the original offer.Whether this will change when TT finaly get around to amalgamating all the different brands into TT is not known.

But JustDial's website still says:-

(a) That They do offer free evening and weekend calls

and

(b) That they are a subsidiary of Telco Global who are a subsidiary of Centrica

So it seems that in Trading Standards terms if anyone now joins JustDial/TalkTalk haven't got a leg to stand on in terms of not honouring the free evening and weekend calls deal. Ditto if anyone complained to Otelo after getting no sense from Just Dial.

I suppose all the original staff have been fired and the people now responsible for JustDial haven't got a clue (the general condition of most low level CPW personnel in my experience) but how hard can it be to update this kind of basic information on a website!

Also why don't they just refuse to accept new customers for JustDial until they have decided what they are going to do with the brand and whether or not they will be continuing it?

NonGeographicalMan

Anon wrote:

As TT have taken over Onetel, and Onetel wasn't in administration or anything like that, then I cannot see how they could get out of honouring these credits (in the same way they could not be expected to write off your phone bill as that was owed to Onetel!). When they take over the company, they generally take on all assets and liabilities?

Where does the reference to credits come in to it? It just seems to be a simple matter of whether or not they are honouring the original pricing deal doesn't it? I'm not aware of Just Dial providing any credits.

And I assume the terms of the contract allow them to vary the call pricing at any time on minimal notice.

Can I assume that unlike Finarea companies that JustDial will be susceptible to the jurisdiction of Otelo?

pricefighter

JDS told Martin MSE a couple of weeks ago that they were dropping the E&W offer. See posts No 285/286/289 in this very long thread. http://forums.moneysavingexpert.com/showthread.html?t=97299&page=29&pp=10

Nicholas

NonGeographicalMan wrote:

Where does the reference to credits come in to it? It just seems to be a simple matter of whether or not they are honouring the original pricing deal doesn't it? I'm not aware of Just Dial providing any credits.

QUOTE]

See post No.9 of this thread. He's referring to the £20 credit that Onetel has given most of us for signing online. I still have £14.50 left from last June, as I only let the call through to Onetel if it's a 0870, 0845 or mobile no to get my moneys worth out of the £20.

paul_h

Regarding this point, I would have thought that they would have to either transfer the credit, or return the credit to you.