Zanussi Integrated dishwasher - £94 delivered @ B&Q Possible misprice

michaels

A big thank you from me - now to find the original order confirmation email - I never got an order canceled one just got the money refunded a couple of weeks later.

N20Y1D

TBeckett100 wrote: »

it is the correct office address. Sue Winchester deals with the complaints of course. If you get the standard bog off reply, then wait for the 14 days and then file.

Once we get to that point, further wording will be drafted for the claim.

and before anyone says anything, the trading law manager of B&Q gave me express permission to "do what you like Mr Beckett"

Thanks, i have had email conversations with her in the past but will start from scratch with the draft letter, thanks again :T

TBeckett100

do remember that my case was won on the basis of my presentation and does not set a precident. B&Q may allow your case to go to court so be prepared. Support is available from this thread.

headcrash27

Thanks for this, it's far better than the letter that i had drafted. I was just wondering if there is any kind of time cut off for submitting a claim, as it was 5 months ago now would it be considered that we had left it too long too claim?

TBeckett100

Bank charges go back six years.

michaels

Could anyone give me any details of the original order acceptance email, particularly sender details to help me search for it.
Thanks

N20Y1D

michaels wrote: »

Could anyone give me any details of the original order acceptance email, particularly sender details to help me search for it.
Thanks

It would have been from: [EMAIL="home.delivery@b-and-q.co.uk"]home.delivery@b-and-q.co.uk[/EMAIL]
with a subject line of: B&Q Order Confirmation - Order XXXXXXX

TBeckett100

try 24th Jan as a date

TBeckett100

if anyone requires help with the small claims court claim, please PM me. I am conscious that B&Q will monitor these threads so it would be best not to declare to the other party our argument case any further.

taxiphil

Evidence that they are settling claims before they reach the hearing stage (as I mentioned last week). The £310 represents £260 for the loss of bargain, plus £50 court fees paid by the claimant.

mattwallisuk wrote: »

I am ready to be proved wrong and look forward to seeing your cheque for £260 from B&Q for having an item not in stock. Honestly.

Well, Matt, I notice you've viewed the thread a few times since TBeckett's victory, and here's the cheque you wanted to see. Anything to say?