Zanussi Integrated dishwasher - £94 delivered @ B&Q Possible misprice

Tinman

headcrash27 wrote: »

I just wondered how those that were persuing this were getting on? I sent B&Q a complaint letter over 3 weeks ago now but i've not had any response. They have received it as it was sent recorded delivery. I'm at a bit of a loss as to what to do now, i contacted Consumer Direct but they weren't overly helpful and were very non comittal when i mentioned taking it to court. Has anyone else heard back yet or had a postive response? Feel free to PM me if you don't want to discuss it on here.

Time to move on.

TBeckett100

a number of court cases are now pending.

BaileyB

Good on you, i would do the same but they did not take any money from me.

headcrash27

Everyone who is saying i am not out of pocket blah blah blah, I am out of pocket! I purchased a door for £40.00 from Homebase to go on my dishwasher and i cannot get this refunded! I think it is appauling that a large company like B&Q have not even replied to my complaint letter. I think i deserve a reply at the very least!

headcrash27

mattwallisuk wrote: »

You won't get a positive response. It was an item that sold out, and they refunded you. If you think you may actually get anything more than a "sorry it sold out" letter/email then you are in cloud coockoo land. I am sure the usual suspects will reply to this post saying "bleh blah bleh" but at the end of the day you aren't going to get jack s*&t out of this so save your time and do something more productive.

Actually i don't think expecting them to refund my £40.00 for the door i have purchased and now have no use for is expecting too much. Even Consumer Direct said that B&Q may will give me this back as a gesture of goodwill. As it stands i have heard nothing from them and this just makes me want to persue the matter even more as a matter of principle.

TBeckett100

exactly, honesty at the start and an apology would have sufficed but 4 people telli ng me it is coming when it was nt. grrr

TBeckett100

defence now received. run it by my solicitor this afternoon over lunch and we are quite excited.

mattwallisuk

We've already seen it doesn't take much to get you excited TBeckett100

Hope your not wasting too much ££ on all this.

TBeckett100

solicitor is a close friend so free of charge and he quite likes something a bit less run of the mill.

taxiphil

mattwallisuk wrote: »

We've already seen it doesn't take much to get you excited TBeckett100

Hope your not wasting too much ££ on all this.

Matt, I hope you've got yourself a large plate ready with a knife and fork. Prepare to put your words on that plate and then eat them, together with a large helping of humble pie. (I'll even let you wash the plate afterwards in my Zanussi Dishwasher:rotfl:)

Positive things are happening behind the scenes - it's simply the case that the wheels of justice grind slowly.