Infected computer, need help understanding Hijack This log

tranmererovers

Browntoa wrote: »

which will be the avenue for the infection and they are in grave risk of losing personal data

This will be really worrying for them as they do shopping and banking on line, apart from getting their system up to scratch, any recommendations on what they should do now to protect their personal data?

thomas01155

Would change all passwords on a clean computer and phone bank.

Browntoa

make sure it's fully patched to SP3 and no outstanding updates....

tranmererovers

OK latest installment.

I tried to apply the SP1 patch and it does not look like it is a legit copy of windows. The computer shop they bought the computer from is no longer in business and did not give them any CDs with the computer when they bought it.

I have told them that they will need to get a copy of XP before they can use it again - any suggestion on where the best place to buy? They have the xp professional on at the moment, can this be replaced with XP home and how big a job is it to 'update' the OS once they get a legit disc?

As I am unable to update XP, I cannot put the latest version of AVG on as it doesn't support this version of XP.

I ran combofix but that didn't like the windows version either :rolleyes:. It ran through and rebooted the pc but didn't resume running and didn't produce a log - it does appear, however, to have got rid of some stuff.

Spybot also got rid of another 30 entries.

New hijack this in next post - still seem to be a couple of nasties on there!

tranmererovers

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 17:38, on 2009-01-24
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\savedump.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\ntl\ntl Netguard\fws.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Common Files\Command Software\dvpapi.exe
C:\WINDOWS\system32\drivers\SbCtri.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\System32\pctspk.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\ntl\ntl Netguard\RPS.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;<local>
R3 - URLSearchHook: livetvbar Toolbar - {ad55c869-668e-457c-b270-0cfb2f61116f} - C:\Program Files\livetvbar\tblive.dll
F2 - REG:system.ini: Shell=Explorer.exe %windir%\system32\drivers\SbCtri.exe
O2 - BHO: AcroIEHlprObj Class - !!06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: PopKill Class - !!3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\ntl\ntl Netguard\pkR.dll
O2 - BHO: ZKBho Class - !!56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\ntl\ntl Netguard\FBHR.dll
O2 - BHO: SSVHelper Class - !!761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: livetvbar Toolbar - {ad55c869-668e-457c-b270-0cfb2f61116f} - C:\Program Files\livetvbar\tblive.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O3 - Toolbar: &Radio - !!8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google - !!2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: livetvbar Toolbar - {ad55c869-668e-457c-b270-0cfb2f61116f} - C:\Program Files\livetvbar\tblive.dll
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [ntl Netguard] "C:\Program Files\ntl\ntl Netguard\RPS.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [Application Layer Gateway Service] C:\WINDOWS\System32\algs.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [BgMonitor_!!79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Startup: Scheduler.lnk = C:\Program Files\3B Software\Common\Scheduler\wcomschd.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - !!08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - !!08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\WINDOWS\System32\shdocvw.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.ntlworld.com/
O16 - DPF: !!8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://javadl.sun.com/webapps/download/AutoDL?BundleId=23100
O16 - DPF: {D8089245-3211-40F6-819B-9E5E92CD61A2} (FlashXControl Object) - https://flashcasino.ladbrokes.com/instant-play-en/FlashAX.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - C:\Program Files\Common Files\Command Software\dvpapi.exe
O23 - Service: Radialpoint Service (FWS) - Radialpoint Inc. - C:\Program Files\ntl\ntl Netguard\fws.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Service Controler - Unknown owner - C:\WINDOWS\system32\drivers\SbCtri.exe

--
End of file - 6767 bytes

Browntoa

fix

O4 - HKLM\..\Run: [Application Layer Gateway Service] C:\WINDOWS\System32\algs.exe

and then navigate to that location and make sure the file is deleted

Browntoa

take off the virgin Pcprotection

than put on a real firewall like comodo free

http://www.personalfirewall.comodo.com/

to give them some inbound/outbound protection

all I can suggest in the meantime is running adaware/superantispyware etc and possibly removing AVG and loading Avast or Avira which are more likely to run

for the secure transactions in the meantime they could try an Ubuntu boot CD which will come wiith Firefox and be "clean" and safe, just boot with it to do online shopping etc

tranmererovers

Browntoa wrote: »

fix

O4 - HKLM\..\Run: [Application Layer Gateway Service] C:\WINDOWS\System32\algs.exe

and then navigate to that location and make sure the file is deleted

Thanks very much Browntoa! That's gone now (rebooted and re ran Hijack this to check!)

What about sbCtri.exe? I google it and it flagged up as 'Cloaked Malware' :eek:

tranmererovers

HELP

My friend has gone out today to buy a copy of Windows XP.

In the meantime I have downloaded and ran Avast to try and clear the last couple of nasties!

I set Avast to run on reboot which it did, I then got a message saying the system was out of disc space so I clicked OK and the pc continued to boot.

The situation now is that I cannot load past the screen where it asks for the user name and password, as soon as I put the password in it says, Loading your settings' then logging off and 'saving your settings' and returns me to the password entry screen.

I have tried booting into safe mode and it behaves exactly the same.

I have ran the recovery console and run a CHKDSK /r in the hope that might help!

Please any suggestions!

Thanks

Browntoa

I'd wait now until they have the Xp Cd . then do a repair install from the CD , then legalise the dodgy copy

http://www.microsoft.com/genuine/selfhelp/XPPkuinst.aspx?displaylang=en&sGuid=3799f7fb-fec6-466a-b5d1-21582d100fc8