Empire Direct have gone into administration. Updated more.

tomstickland

What a selfish attitude. The individual who speaks to you on the phone has feelings and it's not their fault that the company is folding.

LS20

For refund information, please refer to this

People that have bought from Empire Direct with their credit card have Section 75 in their favour, providing them with the ability to legally have their money refunded through the credit card company.

For people having purchased using a Visa debit card, there is the option to claim the money back through the bank using Visa Chargeback, although the bank is not necessarily obliged to take on the debt using this method.

Following the recent collapse of Speedferries, I had to claim back via Halifax bank who were excellent in their response to the letter using the template in the link above for Visa Chargeback, and refunded the money after a month. They stated that we should pursue the administrators for the money in the first place, but as a small creditor, we were notified by the administrators that we should pursue the banks.

With the letter from the administrators, we visited the Halifax branch again, and within the month, the refund was completed.

I reiterate, banks are not obliged to meet this debt using Visa chargeback, but it is very much in their interest to keep their customers happy right now.

As has also been said, and this should be borne in mind with many banking employees too... please try to remain calm, polite and courteous when submitting requests for refunds / information. Good luck.

syberdaz

selfish ? no
living in the real world ? yes
im just wondering if you would be saying that if you had just lost over £1000 of your hard earned money ?
errrrr now let me think ...................

MsCrow

syberdaz wrote: »

selfish ? no
living in the real world ? yes
im just wondering if you would be saying that if you had just lost over £1000 of your hard earned money ?
errrrr now let me think ...................

This is an unfortunate but prudent lesson to those that have and are able to use their credit cards for such high cost/risk transactions should do so. Credit cards are there to protect you for any purchase over £100. It's very sad you may possibly have lost your money, I'd be cross too, but effing and blinding about it and threatening to 'wring the necks' of people who have lost their jobs, with immediate effect and no redundancy just makes you look a little silly. Handle this calmly as karma usually returns.

We bought our fridge freezer from Empire before Christmas, I was bowled over by how lovely the staff were that rang me within 30 minutes of placing the order, on a Sunday, to arrange delivery. Which they kept and updated me on the day. I'd really sorry to see a truly decent competitor to the awful juggernauts such as Dixons group who have ruined the competitive market have gone.

nads

syberdaz wrote: »

selfish ? no
living in the real world ? yes
im just wondering if you would be saying that if you had just lost over £1000 of your hard earned money ?
errrrr now let me think ...................

Would a £650 loss be good enough? I lost my job so that £650 I spent on a fridge freezer looks more like £6500 to me.

I don't believe that the person you speak to will be the same person who made the financial decisions within the business so you could just shouting in vein. May I recommend calling the speaking clock instead?

relynutz

well you might have lost just over £1000 of your money maybe but its hardly the person on the other end of the phones fault is it!!!! They are probably going to be out of a job next week or in the near future, they are going to get dozens of calls from people.



I also work in retail and it is people with an attitude like yours that make the job a lot more dissatisfying sometimes!!!!!

Maybe just take a deep breath when yo pick up the phone , oh AND THINK ABOUT WHAT YOUR SAYING TO A REAL PERSON, ITS NOT A MACHINE ONTHE OTHER END OF THE LINE !!!!

syberdaz

lol,
you no, calling the speaking clock right now would calm me down. look, ive not come on here to get in a slanging match with people. mate im sorry uve lost your job and sorry for all the other thousands of people that have lost theirs and the rest that dont no they are gonna loose theirs next week. i , like thousands of others are a tad annoyed of todays events and knowing that its out of your control and you cant do nothing about it makes it a whole lot worse. a good nights sleep normally puts things back in perspective. believe it or not im normally a calm person but tonight ive snapped.would i have strung them up ? na, now that criminal. effin nad blinding at them ? may have done if i could have got hold of them today . so dont take it to heart. im only human

exempireemployee

believe me, nothing is worth a try, these people have knowingly ripped people off, especially staff. They asked us last night to stay after work(4pm finish) to stay till midnight, on the promise of overtime payment, to do an "emergency stocktake" purely to see if we could trade under administration, knowing they would never have to pay us because they were folding today. But yet still allowed us to take cash from elderly people today(19.01.09) for items they were never going to recieve. I think it's disgusting they are allowed to do this............ and get away with it. look out for a new empire direct website in a few months(miller brothers ring a bell?)






€

Triker wrote: »

Tried all these the 0870 gives a message all operators are busy try again later and cuts me off, the locally coded numbers just ring and ring and ring.


Empire Direct 0870 1201122 0113 2351770 Leeds Sales office
Also 0113 2094361
Also for 0870 1201130 & 0870 9016080 Empire Direct 0870 1201130 020 85063790 Chingford Electrical Warehouse Empire Direct 0870 1201122 01274 578000 Bradford - Sales
Shop = 01274 575000 Empire Direct 0870 1201130 0113 2351701 Leeds Electrical Warehouse Empire Direct 0870 1201130 01937 840530 Wetherby Electrical Warehouse
Also 01937 840533 Empire Direct Electrical Warehouse 0870 1201130 01332 545710 Derby
Also: 01332 545713 Empire Direct Electrical Warehouse 0870 1201130 01509 224933 Loughborough Empire Direct Electrical Warehouse 0870 1201130 01384 267580 Merry Hill (Dudley)
Also: 01384 267583 Empire Direct Electrical Warehouse 0870 1201130 01708 759790 Romford
Also: 01708 759793

exempireemployee

trust me you ain't gonna get through, they are not interested. They knowingly took money from people, even though they were going bust. even to the last minute(literally!)

syberdaz wrote: »

im sorry mate but it dont wash with me. basicly they have sharfted me and thousands of others and that aint cricket in my eyes. we all work hard for our money and this is last thing that anybody wants to happen. i will try but very much doubt if i can 'hold my tongue' if and when i finally get through on the phone. its human nature to have a go and im affraid if ur gonna be nice or a complete s**tbag ur still gonna be treated like the next or the previous person. they will be more than likely reading from a script drawn up be KPMG so dont matter how nice or s***ty you are !!

exempireemployee

thanks,................but theyre right, they've shafted everybody. but not themselves. i,until 4.35 today, worked for these "people" but in the two years i worked for them have been told to take as much money from the customer as possible, even till the very last minute! taking cash from elderly people with the company knowing they were never, ever going to recieve anything

MsCrow wrote: »

This is an unfortunate but prudent lesson to those that have and are able to use their credit cards for such high cost/risk transactions should do so. Credit cards are there to protect you for any purchase over £100. It's very sad you may possibly have lost your money, I'd be cross too, but effing and blinding about it and threatening to 'wring the necks' of people who have lost their jobs, with immediate effect and no redundancy just makes you look a little silly. Handle this calmly as karma usually returns.

We bought our fridge freezer from Empire before Christmas, I was bowled over by how lovely the staff were that rang me within 30 minutes of placing the order, on a Sunday, to arrange delivery. Which they kept and updated me on the day. I'd really sorry to see a truly decent competitor to the awful juggernauts such as Dixons group who have ruined the competitive market have gone.