Empire Direct have gone into administration. Updated more.

syberdaz

been waitin in all day for a delivery that never came. they told me on the phone 4 times it was out for delivery. bunch of liars. ended up going down there and it was closed with a lot of angry people outside. very frustrated at the moment. paid by debit card and understand that i dont really have a leg to stand on ! so much for the rights of the consumer !! if i could have got into the store id have bloody rang their necks ! you are not going to tell me that they did not know something was up with the company cos thats total crap ! the annoying thing also is that they have still been taking money from people right up until they closed their doors at 4pm knowing that they could not deliver the goods !! bloody crime. id hang the lot of them. i work bloody hard for my money and hate the thought ive been sharfted. govenment need a kick up the !!!! for not changing laws which allow companies to still trade even though they know they are going under. gordon brown wants us to go out and spend to improve the economy. he needs bloody shooting too. think ive finished now .

al1982

Did you pay by visa debit card??? If so visa charge back may be worth investigating.

System

they just recently opened a store in Doncaster

syberdaz

no unfortunatley not. it was nat west mastreo debit card. ill get onto the bank tomorrow so they can tell me they cant do nothing !! sods law !!

al1982

I remember reading something about mastero and charge back on it, google it mate. This is bloody fraud, taking orders 10 mins before you go into administration.

syberdaz

tell me about it. id have strung em up. they called the police cos they was worried but they came and went. yet another lesson learned !! the hard way . certinly gives you the confidence to go spending in the high street !!!!!

Triker

syberdaz wrote: »

no unfortunatley not. it was nat west mastreo debit card. ill get onto the bank tomorrow so they can tell me they cant do nothing !! sods law !!

Likewise I paid the same way by debit card as I didn't want to get into debt re a credit card. But I'm hoping that the info that the administrators have stated - see post 1 at bottom - from their statement is correct.

You are not alone there are plenty of people in exactly the same boat. Re them having some idea about what was happening I don't know, what I do know is that the manager of the store that I spoke to at 5.20pm this evening said that the administrators walked in and shut them down at 4.30pm. He certainly didn't sound like some-one who knew that he was making his staff redundant today, quite the opposite in fact.

nads

Just want to reiterate hat's been said.

If like me you've lost your job recently, it can be really demoralizing and indignant to have people having a go at you, so when calling or emailing Empire Direct, keep things peaceful, so many have lost their jobs.

(And yes I alsoa bout a £650 f/freezer from them)

chelle333

KPMG, administrator to the company, which employed 350 people, said the “business really suffered when credit insurers withdrew cover in October”. Credit insurers insure suppliers against the risk of the retailer defaulting on debt.
The Leeds-based retailer was one of the few specialist electrical chains to have survived the competition from Kesa Electricals and DSG International, the owners of Comet and Currys, both of which have seen their own sales come under pressure as consumers refrain from buying “big ticket” electrical and electronic products.
With turnover of £152m, the company had bank overdrafts of £10.9m at its year end in March last year.
In the accounts, directors flagged “the ongoing availability of overdraft facilities” as a potential risk.
Empire Direct, which is 25 years old and was run and part-owned by Madan Showan, had 14 stores which have now been closed, as well as a large website.
KMPG said it was trying to contact customers who had paid for goods but not received them.

syberdaz

im sorry mate but it dont wash with me. basicly they have sharfted me and thousands of others and that aint cricket in my eyes. we all work hard for our money and this is last thing that anybody wants to happen. i will try but very much doubt if i can 'hold my tongue' if and when i finally get through on the phone. its human nature to have a go and im affraid if ur gonna be nice or a complete s**tbag ur still gonna be treated like the next or the previous person. they will be more than likely reading from a script drawn up be KPMG so dont matter how nice or s***ty you are !!