We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Bank error - seeking compensation

Options
123457»

Comments

  • Inactive
    Inactive Posts: 14,509 Forumite
    RayWolfe wrote: »
    From whose pocket? I assure you that it comes from our pockets!


    Don't talk rubbish, it comes from the banks profit margins or insurers, rightly so as well, it is a drop in the ocean to Abbey ( Santander ).

    What is the OP supposed to do?...roll over and take this crap?
  • Lokolo
    Lokolo Posts: 20,861 Forumite
    Part of the Furniture 10,000 Posts
    The whole point is you are saying its going to teach the bank a lesson.... no, no its not. Its just going to get the cashier reprimanded, and in the current economical climate, most probably just sacked, for making a simple typing error, which, quite frankly, everyone does every now and again.

    They aren't going to change anything to their whole bank because you want to claim compensation. It will cost more for them to change their whole system than to pay you.
  • RayWolfe
    RayWolfe Posts: 3,045 Forumite
    1,000 Posts Combo Breaker
    Where on earth do you guys think banks get profits from? Us! Customers! What do you think happens when profits go down due to compensation payouts? Wait for it .... they put up charges to customers ... really? ... didn't know that ... I thought it came out of shareholders dividends and CEOs emoluments. You learn something new every day.
    And you think I am talking rubbish? Oh yes, and NHS compensation payments come from the pockets of the fairies.
  • Lokolo wrote: »
    The whole point is you are saying its going to teach the bank a lesson.... no, no its not. Its just going to get the cashier reprimanded, and in the current economical climate, most probably just sacked, for making a simple typing error, which, quite frankly, everyone does every now and again.

    They aren't going to change anything to their whole bank because you want to claim compensation. It will cost more for them to change their whole system than to pay you.


    The cashier should be shot. Their whole family should also be shot just to teach them a lesson they will never forget.
  • Inactive
    Inactive Posts: 14,509 Forumite
    RayWolfe wrote: »
    And you think I am talking rubbish? Oh yes, and NHS compensation payments come from the pockets of the fairies.


    We are not discussing the NHS, we are talking about an incompetent bank that caused a customer severe difficulties by their incompetence, the OP is entitled to compensation and I for one, hope that he gets a fair pay out.
  • For once, I'm on the side of Inactive. Incompetence, and the general screwups the OP experienced, should be met with compensation. The threat of having to give compensation should be something banks, and indeed most customer facing businesses, treat as an incentive to do business properly or face repercussions.
  • noah271007
    noah271007 Posts: 1,248 Forumite
    For once, I'm on the side of Inactive. Incompetence, and the general screwups the OP experienced, should be met with compensation. The threat of having to give compensation should be something banks, and indeed most customer facing businesses, treat as an incentive to do business properly or face repercussions.

    Perfectly stated! Incompetence and cocks up should be not the norm...if people have to put up with it, then this will BECOME the norm. Banks have been getting away with it for so long as small minority would make a fuss and write a letter. To many of us, writing a valid complaint is too much hassle. I doubt they will learn their lessons because every now and again, they will get away with it. If only millions of us protested out in the streets i wonder what would happen? PR is very important.
  • RayWolfe
    RayWolfe Posts: 3,045 Forumite
    1,000 Posts Combo Breaker
    noah271007 wrote: »
    Perfectly stated! Incompetence and cocks up should be not the norm...if people have to put up with it, then this will BECOME the norm. Banks have been getting away with it for so long as small minority would make a fuss and write a letter. To many of us, writing a valid complaint is too much hassle. I doubt they will learn their lessons because every now and again, they will get away with it. If only millions of us protested out in the streets i wonder what would happen? PR is very important.
    Strangely, you may think, I agree with every word of that!
    There is also one further step that I would take and that is to resolve never to darken the door of that bank again. Just what I have done with Abbey and, of course, I lets people here and elsewhere know what I think of their total incompetance.
    Where I draw the line is to join in the general clamour to demand compensation when no loss has occurred. (And it's always, not for the money, it's to ensure that "it never happens to anyone else".)
    Anyway, as I appear to be a minority of one and we live in a democracy, I must be wrong so I'll leave it there.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.