Bank error - seeking compensation

andy065

lokolo - i figured i should be able to charge them the same level of fees that they have charged me. So reimburse me, then pay the same again. Then there are the 3 days of lost income and of course the emotional scaring i have suffered - I'm sure you can sympathise with that

I don't really know - that was the originally purpose of my posting - to see if anyone else had suffered similarly or had suggestions.

and yes your right, no one died, no bombs dropped, no kids were blown apart - there are more important things going on in this word, but it is still a pain.

Inactive

Lokolo wrote: »

Because its England? Its the norm...

Exactly my point, for certain the German's would never put up with the shoddy service that we put up with here.

Why do the Brit's think it is OK for banks etc. to get away with this type of crap service?

Good luck with your claim Andy.;)

Lokolo

So you're pretty much making up excuses to get money.

Charges - why should they give you money for that? They refunded, no difference to anything.
Lost Income - could have been avoided if you went into branch, sorted in an hour. Rather than that you sat on phone trying to sort it.

Fair enough a goodwill gester of £50 would suffice because 'it caused stressed'.

You are just following the whole sue everything for anything.

Inactive

Lokolo wrote: »

Lost Income - could have been avoided if you went into branch, sorted in an hour. Rather than that you sat on phone trying to sort it.

.

How do you know that Lokolo?....This is Abbey after all is said and done, they are notorious for not sorting things.

Things should have been sorted over the phone, no excuses.

Lokolo

Are you saying you've sorted something like that over the phone with a bank?

If he went into branch he could then explain he needs the account for work and could they do something about it so he can still use it.... I am sure if he said that on the phone he would have got the respond 'Eh?', whereas in branch they could have gone, let me talk to my manager, 5minutes later, yes thats fine we will sort that out for you now. If they said no, he could have kicked up a fuss - would they have then sorted it out in branch? Yes. On phone? No they would just hang up.

Inactive

Lokolo wrote: »

Are you saying you've sorted something like that over the phone with a bank?

That isn't the issue, the fact is, things should have been sorted, no excuses.

Lokolo

Inactive wrote: »

That isn't the issue, the fact is, things should have been sorted, no excuses.

So thats a no?

My point exactly, yes its crap, and everyone knows its crap, so instead of doing it and trying to get compensation, get off your **** and go to the branch!!!!!

Inactive

Lokolo wrote: »

If he went into branch he could then explain he needs the account for work and could they do something about it so he can still use it.... I am sure if he said that on the phone he would have got the respond 'Eh?', whereas in branch they could have gone, let me talk to my manager, 5minutes later, yes thats fine we will sort that out for you now. If they said no, he could have kicked up a fuss - would they have then sorted it out in branch? Yes. On phone? No they would just hang up.

I think that you are crystal ball reading there Lokolo, none of us know that, the OP used a recognised Abbey system, it should have been sorted..end of.

Lokolo

Inactive wrote: »

I think that you are crystal ball reading there Lokolo, none of us know that, the OP used a recognised Abbey system, it should have been sorted..end of.

I am not using a crystal ball I am using common sense.

You go into a store, they've done something wrong, they refuse to sort it. You kick up a fuss, they sort it. That is common sense. And don't start saying otherwise because you know its true.

The OP used a recognised system, which is crap, which as I've said time and time again (and you clearly agree with me on this), so why use it when you could use a better option?

Inactive

The fact remains, this should have been sorted by Abbey, it wasn't, it caused the OP severe stress and inconvenience, he is entitled to compensation, no if's, and's or but's.