Bank error - seeking compensation

withnell

Lokolo wrote: »

why did you not think to go down to a branch after they didn't resolve it?

Having tried to resolve issues in an Abbey branch, I would recommend using the phone wherever possible - the standard response in branch seems to be to direct you to "push option 2" on the phone in the corner!

olly300

withnell wrote: »

Having tried to resolve issues in an Abbey branch, I would recommend using the phone wherever possible - the standard response in branch seems to be to direct you to "push option 2" on the phone in the corner!

Well it's time to change banks then.

wheelel

Abbey are well known for having little actual service in their branches, and instead directing people onto a phone for most/all queries.

Couldn't have said it better myself, even if OP had gone into Branch I doubt they would have sorted it. More to the point, why should he have to go into the branch to resolve their mistake?? If they f*** up, they should bend over backwards to sort it, no matter how the customer gets in contact.

You should absolutely chase them for compensation. I can't believe that Abbey continue to get away with so much. I hope you are changing banks?

Have you launched an official complaint yet? I managed to get £175 from Abbey when they couldn't send me a debit card for 5 months and left me without access to my account for that whole time.

Lokolo, Raywolfe etc... it's not so much about the money, it's about the bank saying sorry the only way they know how.... from their own pocket.

wheelel

Ok wait for those charges to be refunded. Write an official complaint. See what they offer you first.

One more piece of advice, don't wait around for the charges to be refunded, just get the official complaints process in action as soon as possible. It takes a while, but they will eventually start to take you seriously... I can almost guarantee they won't refund you for ages. Even when I had a "senior resolution manager" from Abbey's complaints dept. promising me a refund "within 10 days" it never materialised.

exel1966

If only I could remember which other forum a very similar story was posted, though some of the detail has been ammended slightly .....anyone remember the lapdancing post ?

SteveScooby

andy065 wrote: »

Hi, I could realy do with some advice.....
. There is also the 'mental anguish' of having a very negative bank balance.

:rotfl: :rotfl: :rotfl:

ShelfStacker_3

Cut the man some slack. If I was suddenly christknowshowmuch overdrawn, I'd be a bit anguished also...

Inactive

ShelfStacker wrote: »

Cut the man some slack. If I was suddenly christknowshowmuch overdrawn, I'd be a bit anguished also...

So would I.

Well said SS ..:T

RayWolfe

wheelel wrote: »

Lokolo, Raywolfe etc... it's not so much about the money, it's about the bank saying sorry the only way they know how.... from their own pocket.

From whose pocket? I assure you that it comes from our pockets!
It's like all those folk on local television who sue the NHS, just to ensure that "this never happens again"..... and nothing whatever to do with getting money. Oh yea?

And frankly, isn't there more stress if you find your bank has made an error of say £100 than the out of this world this post is about?

wheelel

RayWolfe wrote: »

From whose pocket? I assure you that it comes from our pockets!

What point are you trying to make here exactly??

Of course it does, because the bank is a business and has made profit from your custom. Are you that naive not to realise how many billions of pounds of profits the bank is making?....Are you saying that if Mr. X. didn't receive a £200 goodwill gesture, you would be a little bit better off? How does that work then?

RayWolfe wrote: »

And frankly, isn't there more stress if you find your bank has made an error of say £100 than the out of this world this post is about?

Erm....no.