Thomas Cook Complaint

Fool_on_the_Hill_2

I used to work for Thomas Cook at the head office for a long time and never had any problems receiving email messages from anyone outside the company. However, this may have changed.
Try: [EMAIL="manny.fontenla_novoa@thomascook.com"]manny.fontenla_novoa@thomascook.com[/EMAIL] I would bet on you not receiving a reply though!

Alternatively, try: Pete Constanti or Ian Derbyshire - both very high up bods.

PaulGD_2

Ian.derbshire @thomascook.com
francis.pullman@thomascook.com
ian.smith@thomascook.com
lucas.mollan@thomascook.com
Theresa.oldham@thomascook.com
Stephen.solomon@thomascook.com
Christopher.gadsby@thomascook.com
Joanna.wild@thomascook.com
David.alexander@thomascook.com
Peter.constanti@thomascook.com

PaulGD_2

This is the Group CEO's email address, I know it is correct as I have a read receipt. But no reply! surprise surprise!!!!

[EMAIL="Manny.Fontenla_Novoa@Thomascook.com"]Manny.Fontenla_Novoa@Thomascook.com[/EMAIL]

spookygal

Has anyone ever got a response from a listed above email at all?

funny.onion

I was due to fly out on saturday morning to Lesvos, Greece and Thomas cook cancelled my holiday yesterday morning! I am battlling to get a full refund as whilst the staff in the very branch are very nice the procedure is rubbish and I will not accept that I should be out of pocket when I paid in good faith and they have withdrawn the holiday.

I am gutted at not being able to go away but my tears of upset yesterday have now dried and I am turning my emotions into determination at getting ALL of my money back.

funny.onion

Update, Thomas Cook refuse to deal with my complaint via phone and I have to write a letter detailing my complaint and then go back to the branch and see all the happy smiley people booking their holiday whilst mine has been cancelled, and then the branch will forward my letter along with an accompanying letter of their own.

Very disappointed and feel demoralised about not being able to go on holiday and for being treated as inconsequential.

stephb34

Why was the holiday cancelled and why was the holiday withdrawn.

lexilex

Not read replies but I had success with this email address when I had a complaint last Summer.

[EMAIL="simon.robinson@thomascook.com"]simon.robinson@thomascook.com[/EMAIL]

His secretery was also really helpful

susan.averill@thomascook.com

marshallka

PaulGD wrote: »

This is the Group CEO's email address, I know it is correct as I have a read receipt. But no reply! surprise surprise!!!!

[EMAIL="Manny.Fontenla_Novoa@Thomascook.com"]Manny.Fontenla_Novoa@Thomascook.com[/EMAIL]

Or contact via the chairman
[EMAIL="paul.hollingworth@thomascook.com"]paul.hollingworth@thomascook.com[/EMAIL]

PaulGD_2

spookygal wrote: »

Has anyone ever got a response from a listed above email at all?

I got a phone call and promise a FULL refund within 2 hours, I received the cheque this morning!