Samsung 32" HD Ready LCD TV (HD Ready) for £675 delivered?!!!

talkshop

sara2323 wrote:

Bought the TV on Tuesday have had the same probs as you regarding the quality of the picture though the DTV (freeview) quality is much better.

Freeview with a CRT TV is better quality than same channels on Sky.

I have a Philips Pixel Plus CRT TV and the Freeview channels have a much better picture quality than same channels on Sky.

Totoriko

Is this offer still on?

Fill_7

worked for me last friday (31st march). 1st applied on website on the 27th to open an account with them for this purchase, but they refused me credit?? so rang 01142637077 and the lady took my order no problems via credit card payment. i asked if id still get the 20% first purchase discount and she said 'of course'. happy days....

c_smith

If anyone is waiting on a 26" IDTV, it looks like they're back in stock. I've been waiting on one since 3rd March and the money has now been taken off my credit card. I emailed customer services, who have said that my order has now been processed and the TV is on it's way to me, although they did say that they expected it to be delivered BY the 17th April. I'd have thought it wouldn't have taken as long as that.

Kellm9

Ordered the 32" Samsung last Saturday, it arrived on Monday lunchtime. Really pleased with it. :j Got the 20% discount and went through Quidco for another 5%. I have not used quidco before and was wondering how long it should take for the transaction to show on my account ? Thats a week now and still no sign. I completed the purchase wholly online via the Quidco link.
Cheers
Kellm9

Edit. Meant to say, I have 2 dead pixels. Anybody else got any and what have you done about them. Will Freemans take back or not ?

c_smith

I've not received mine yet, but if it has any dead pixels it's going back. If I'm paying hundreds of pounds for a TV, then I'm not prepared to accept any dead pixels, despite what the manufacturers regard as acceptable.

You're perfectly entitled to return it for refund or exhange under the Sale of Goods Act, as it is faulty.

I'm keeping my fingers crossed that mine is pixel perfect, as I've waited a month for it already and can't be bothered waiting any longer.

irnbru_2

c_smith wrote:

You're perfectly entitled to return it for refund or exhange under the Sale of Goods Act, as it is faulty.

You're buying goods to a contract part of which includes the standards to which the LCD is manufactured. If that includes a tolerance w.r.t. the number of dead pixels then it will be up to you to prove the goods are faulty.

mark35_2

irnbru wrote:

You're buying goods to a contract part of which includes the standards to which the LCD is manufactured. If that includes a tolerance w.r.t. the number of dead pixels then it will be up to you to prove the goods are faulty.

how can u tell if u have any dead pixels

c_smith

irnbru wrote:

You're buying goods to a contract part of which includes the standards to which the LCD is manufactured. If that includes a tolerance w.r.t. the number of dead pixels then it will be up to you to prove the goods are faulty.

Arguably, that would apply only if this was stipulated by the retailer PRIOR to the sale taking place. I don't know any retailer who states to a customer, "By the way sir, just so you know, the manufacturer states that any dead pixels on this TV, providing they don't exceed x amount, are not a manufacturing fault and will not be a reason to return the TV for refund, exchange or repair. So if you discover any when you get home, don't be coming back to ask for an refund or exchange".

With regards to Samsung products anyway, I found this on another website. It may be of interest to anyone affected.
http://english.chosun.com/w21data/html/news/200412/200412300018.html

Kellm9

c_smith wrote:

With regards to Samsung products anyway, I found this on another website. It may be of interest to anyone affected.
http://english.chosun.com/w21data/html/news/200412/200412300018.html

Hi c_smith,

I had seen this zero dead pixels policy. I think it only applies to monitors and not Tv's. On the Samsung website they say they adhere to the ISO 13406-2 Industry Standard. So on the 32" I think they can get away with 3 dead pixels or 5 sub pixels. To be fair the two that I have on my set are not noticable from normal viewing distance.

Just out of curiosity if I have a warranty claim is it through Freemans or direct to Samsung ? Also should I have a warranty card or something ?

Cheers
kellm9