I have agreed to move to talkplustelecom yesterday. Is this wise?

blossom385

damocoleman wrote: »

Ok all, I used to work for them and they are the dogiest around....mind you, universal telecom are even worse.They encourage sellers to belittle and argue with businesses with phrases like "What sort of businessman are you if you arent interested in saving money"Everything is done on a recorded line so there isnt a need for a signed contract. One thing to look out for is the 4p connection charge for every call you make. and you only get the 50% discount if you spend more than £15 a month on calls per line.Oh and one last thing, the owners(3 brothers) have a history of being investigated by ofcom and regularly change company names when it happens. Previous companies are lo-rate, platinum, elite calls and now they have changed from talk plus to optimum telecom because of an ofcom investigation about mis-selling earlier this month!! They keep changing ownership between the 3 to get around the regulation!!They are cheaper than BT because BTs prices were fixed but if you mention you have a better deal then BT will actually match the offer.They can save you money but always insist on a 2 year contract at least and there are better-less cowboy style organisations around

Hi Damocoleman.
Thanks for this. I have been with Talkplus for 2 years and my bills INCREASED. They also have lots of 'hidden extras' :mad: They are also unhelpful to deal with but I cannot get out of my contract. They tried to sign me up for 5 years and I refused until they dropped it to 1 year.
My mobiles are with a company called Digitel and they have been brilliant so I will probably move my landline over to them when the Talkplus contract runs out. :T

Crosscat_2

Have just had to deal with this problem with my pensioner parents who were originally signed up to a contract with Lo-Rate, who then changed name to Chess Telecom, then Platinum Telecom and now Elite Calls (Although their e-mail is now @switchingon.com).
It seems that several of these companies have been investigated by OfCom and it depends at which stage you started your contract as to which part of their Ofcom rulings that the company is contravening.
This is the reference to Lo-Rate CW/00857/08/05, and this is the reference to Platinum Calls CW/00896/03/06. It seems that the company is also currently under investigation.
Basically, they should have informed you of the minimum period of supply and the termination fees. If they did not they are in breach of the Ofcom ruling against them. Also any charges that were levied can be reclaimed.
I have written to them today and hope that my elderly parents will be allowed to go without a fuss.

Lodge a complaint with Ofcom on 0300123 3333. It's really easy. The more complaints they get, the more likely they are to investigate the current company.