no reciept for currys

jamo9017

i got a portable dvd player for xmas off my friend but it is faulty i asked my friend for the reciept but shes lost it in the xmas rush and she payed cash ,so i took it back to the currys and they said there is nowt they can do with out the reciept not even a exchange is there anything i can doo ?

soolin

Well it is a long shot but if it is an item that only Currys sell then there is an outside possibility that they can tell how old it is from the model number etc.

If it isn't a Curry's branded item then I can't see what you can do here without some proof of purchase as you could have bought it from anywhere.

Alternatively try the manufacturer and see if they can help.

alwaysonthego_2

Usually Currys take a customers details when they buy dvd players etc. Can your friend take it back with you and ask them to check their system and they will be able to print you out a receipt. When I was a sa at Currys I would do this for a customer.

jamo9017

they said no names are taken for small items

madtrekker

Simple. Buy a new one exactly the same (in Currys). Then take the old, faulty one back using the new receipt for a refund.

advent1122

Buy a new one.
Take the faulty one back with the new receipt and demand a refund.

Let the onslaught begin........

Justicia

madtrekker wrote: »

Simple. Buy a new one exactly the same (in Currys). Then take the old, faulty one back using the new receipt for a refund.

advent1122 wrote: »

Buy a new one.
Take the faulty one back with the new receipt and demand a refund.

Let the onslaught begin........

I can hear the gates starting to open in the face of a rising flood...:p:D

EDIT: Blimey - things are slower around here today than normal...!

advent1122

Justicia wrote: »

I can hear the gates starting to open in the face of a rising flood...:p:D

EDIT: Blimey - things are slower around here today than normal...!

Agree.
I had their high horses all saddled up.

jamo9017

thanks all

Ephemera

Hi Jamo,

If your friend bought the item on its own using a credit or debit card, then that may be sufficient proof of purchase.

You have a right to a replacement or refund and do not need a receipt for this, as the goods are faulty. Your (friend's) contract is with the shop the item was purchased from, not the manufacturer.

You do not have to accept a replacement if you don't want it, and neither do you have to accept a credit note or vouchers, however I believe the store has the option to repay in the same manner as the goods were originally paid for, so if by card they may be entitled to refund to the original card...not sure about that point in particular.

In short, you have a right to a refund or replacement, and do not need a receipt, as the goods are faulty. If the shop insists, ask to speak to a manager and also ask for written proof that this is company policy....!!!

All the best,

Eph.

Mark7799

A similar thing happened to me two years ago when I bought my parents a DVD player. I had no receipt but was able to identify when I bought it and Currys exchanged it for me. Could you ask your friend to try something similar?