Wanadoo BroadBand

roadrash

Isn’t it funny what you can get, if you just ask...

I set up my broadband with Wanadoo just over a year ago, which is at 1.1Meg for £17.99. Due to competition, this now seems expensive for the bandwidth of 1.1Meg.
So rang them, spoke to this girl, who seemed quite stupid (!), anyway, I asked why I should stay with them when I can move else where for free and get it cheaper.
She stated I could upgrade to 2meg, by following the simply online process, which made me giggle!! I said, yes but there is £20 charge for an upgrade"
"Yes" she stated.
Again, I stated "But I can leave for free!!"
"Oh, well we can waive the £20 if u have bee with us for a year or more"
Funny how she didn’t mention that first time! Anyway, I got the £20 upgrade for free!!

Moral of the story - its pays to be polite yet forceful!

elvis_bloggs

roadrash wrote:

Isn’t it funny what you can get, if you just ask...

I set up my broadband with Wanadoo just over a year ago, which is at 1.1Meg for £17.99. Due to competition, this now seems expensive for the bandwidth of 1.1Meg.
So rang them, spoke to this girl, who seemed quite stupid (!), anyway, I asked why I should stay with them when I can move else where for free and get it cheaper.
She stated I could upgrade to 2meg, by following the simply online process, which made me giggle!! I said, yes but there is £20 charge for an upgrade"
"Yes" she stated.
Again, I stated "But I can leave for free!!"
"Oh, well we can waive the £20 if u have bee with us for a year or more"
Funny how she didn’t mention that first time! Anyway, I got the £20 upgrade for free!!

Moral of the story - its pays to be polite yet forceful!

I used to be with Wanadoo when I was on dial-up, I cancelled it but went back with them because I could not find a better deal, they let me join again as a newbie and I got the first 3 months at half price. Seemingly it's their policy.

helen21_2

Hi

Ive been with them just a year last week, what number did you call please? And are they not doing 6 months at £14-99 for new customers, dont suppose they offered you that

roadrash

helen21,

Ring 0870 010 2462

U can find the number here: http://www.wanadoo.co.uk/aboutus/contactus/default.htm?linkfrom=help.wanadoo.co.uk&link=footer_contact_us

helen21_2

roadrash wrote:

helen21,

Ring 0870 010 2462

U can find the number here: http://www.wanadoo.co.uk/aboutus/contactus/default.htm?linkfrom=help.wanadoo.co.uk&link=footer_contact_us

Do you know the stupid girls name :rotfl: :rotfl: :rotfl:

Did you say you where thinking of leaving?

roadrash

helen21,

Sadly I dont know her name. I prefer not to deal with her again! lol

She said that the £20 would be waived and said that the £20 will come out with the £17.99 fee, but just send them the bill and it will be returned.

The calls are recoreded so i have come back if its not

She did ring through to another department to make sure the £20 would be waived.

gunneradt

customer service reps at wanadoo technical service are incredibly stupid - they have no technical expertise at all.

wanadoo is a an amateur isp - as soon as you go over 30gb a month - which most people can do quite easily, they will kick you out. They only want very low users. have a look around at much better deals with higher thresholds

Rikki

roadrash wrote:

helen21,

Ring 0870 010 2462

U can find the number here: http://www.wanadoo.co.uk/aboutus/contactus/default.htm?linkfrom=help.wanadoo.co.uk&link=footer_contact_us

Their regional area number is 01642 732794.

I told them I was thinkinking of leaving and I now pay the reduced rate of £14.99 on a month by month basis and I can leave when I want. I can only get the 1mb on my telephone line.

helen21_2

Oh wow rikki, did you have to push to get it, this would really help me a little, i know only a few quid a month but every little helps, me not too good on phone, i m a face to face person, how did you start off the conversation?

Edinburghlass_2

Hi Helen

There are a lot of threads regarding NTL customers who managed to get a better package by saying they were leaving.

As a rule they found that if they had facts and figures ie tell them of another supplier that can give you bb at a cheaper rate. I believe Tesco.net have a value package at £13.97 odd so have a look here write down the facts and figures of what you are paying now and the prices of some cheaper suppliers and then just be firm.

helen21_2

Well brill i have just phoned them and give them some facts and figures and they will not lower my rate unless i cancel and re-join :mad: :mad: :mad:

Suppose at the end of the day depends who you get to speak to, every time she opened her mouth she said "i think" i asked if i could speak to someone that new rather than thought and she said no as they wont lower your package