£450 up thanks to the banks!

Myrmidon_J

Aegis wrote: »

Gee, thanks...

I take it you work in a bank.

Does your job involve shafting people on a regular basis?

It is a matter of fact that banks, as institutions, behave in such a fashion; therefore, some people working for banks must willingly engage with the ideology - or else, surrender to it.

All very well in the good years!

But I hereby retract my stick. Just for you.

DON79 wrote:

Yes it might be fun in thinking the bank has gotten what they deserved after bank charges etc etc etc but this is about an individual - the cashier - not about the big bank who i do believe wont give a hoot except to take it out on the cashier.

So, what about the "individuals" enforcing bank charges, the bullying salesforce and those whose job it is to repossess homes? Are they singled out and vilified by the community, or is it the bank as an institution?

Aegis

Myrmidon_J wrote: »

I take it you work in a bank.

Does your job involve shafting people on a regular basis?

Depends how much they pay me

In all seriousness, I try to do my best for the customer. Recently I've lost quite a lot of potential business because I can't in good conscience tell a customer to move their money to my employer just for the savings rates. If they're looking for the safest UK bank outside government control, then I'll happily help, but I'm not going to try telling anyone that our rates are competitive.

It is a matter of fact that banks, as institutions, behave in such a fashion; therefore, some people working for banks must willingly engage with the ideology - or else, surrender to it.

I don't doubt it. However, I'd say the same of any organisation. I've had a totally incompetant web designer try to hand in a project incomplete and 3 months late on a 6 week job and try to claim extra pay for time spent working on it. That was before I had anything to do with banking.

All very well in the good years!

But I hereby retract my stick. Just for you.

Much appreciated

So, what about the "individuals" enforcing bank charges,

In all fairness, the people who have to enforce the charges rarely make the decision as to whether they have to or not. The choice then boils down to "enforce the charges" or "quit", which isn't ideal if they like most of the rest of the work they have to do. I personally hate having to tell people that no, I won't be letting them write a cheque for £1000 over their overdraft limit or that their mortgage request has been declined due to failing the credit score, but a lot of the rest of my job is extremely satisfying and I therefore take the bad with the good.

Of course, I can't stand some of the policies that get handed down to us from on high. It's almost like they're trying to make our jobs impossible on some days!

the bullying salesforce

I don't like bullies anywhere, and whenever I get one of my colleagues to come and assist me with a sale, I make sure they're behaving. Of course, with the colleagues I currently have this isn't an issue, as they're about the nicest bunch I've ever worked with, but I have previously worked with some very heavy-handed sellers, and they leave more of a mess to clear up afterwards than they're worth. One of my clients ended up with a home insurance policy despite barely speaking a word of English and being on the verge of emigrating, thus rendering the policy useless. Needless to say, that salesman went nowhere near my clients again, and I cancelled the policy immediately.

and those whose job it is to repossess homes?

I think this is probably the hardest job of them all, and I'm glad that the policy makers don't try to get us front-line staff to do any of this, as I suspect we would be beaten up on a daily basis if we did. However, a mortgage is a secured loan when all's said and done, and repossession shouldn't even be an issue unless the borrower conveniently forgets to pay their mortgage for over 3 months. Even then, there are specialist teams who work to manage bad debt, at least within HSBC. However, the customer has to admit that there is a problem and contact that team for themselves (though obviously we're allowed to pass on the number if and when we identify a problem). Once this is done, the team's primary goal is to try and ensure that the bank doesn't lose money and the customer doesn't lose their home.

Repossessions are ridiculously expensive losses from the bank's perspective, as they rarely get back the loan if it's at a high loan-to-value ratio.



Not really sure if I was trying to make a point here, just saying how it looks from the inside.

greenface

Bank Cashiers are not the people screwing you its the banks who screw us all inc.. Bank Cashiers . Keep the money by all means but you know it isnt yours and someone will be b0LL0cked and it wont be the person who has just reduced your rates or tried to charge for your cheques

greenface

smalandcute wrote: »

i went into one of the big highstreet banks and closed my savings with them which came to near enough £2500.00. had to take the money out in cash as they were going to charge me for a cheque. went to a smaller bank with better savings rates with the cash. the lady counted it out with her manager as they were just cashing up and told me the money was nearer £3000.00. which is the difference of £450.00. the first bank never counted the money so it could be either side so what do i do?

and i think if you were short changed £450 rips because you never checked it yourself when you got to the next bank.Your post would be hiss-fit titty-liped rant that the banks blah blah blah. Do One !!!!!!

Myrmidon_J

Aegis wrote: »

... I try to do my best for the customer. Recently I've lost quite a lot of potential business because I can't in good conscience tell a customer to move their money to my employer just for the savings rates.

Good for you. (Really.)

This says a lot about your conscience, but I don't imagine your CEO would be too pleased, reading your post. (But then, he is struggling with a stick in his eye.)

Of course, it is in the best interests of your bank to acquire as many savers as possible, whilst offering the lowest rates. An HSBC specialty, if I'm not mistaken!

In all fairness, the people who have to enforce the charges rarely make the decision as to whether they have to or not. The choice then boils down to "enforce the charges" or "quit", which isn't ideal...

Ah, the Nuremberg defence!

Dualcyclone

bluebell_lily wrote: »

Monopoly: Bank error in your favour, collect £450.

I transferred around £3K from KE to my bank account when they had problems. That £3K and an extra £3K appeared in my account a few days apart. Luckily I did not keep quiet as around 1 1/2 weeks later, received letter from Ernst + Young demanding the £3K back, or legal proceedings. Luckily I had contacted KE before this letter :rolleyes: and had transferred this back into KE account for them to take back.

Now I wonder how many people have been double paid by KE and wonder how many letters KE (ING)/Ernst + Young sent out to recoup their losses / error? It seems they take forever to give money back, but quick in issuing these letters and dropping interest rates.

Ah, yes, but I guess they can directly trace the incorrect payment into your bank account! Isn't it a damned shame too

The fact of the matter is, it is not your money, and it is an offence to spend it. But if you don't spend it, you're only going to wait for the bank to contact you!

Cash is very hard to trace, why do you think so many people *theoretically* except payment in cash for a special discount

DON79

Myrmidon_J wrote: »

So, what about the "individuals" enforcing bank charges, the bullying salesforce and those whose job it is to repossess homes? Are they singled out and vilified by the community, or is it the bank as an institution?

I am an individual in a bank and I do not enforce charges, if anything I give customers tips about how to get them reversed if I can and have pointed some in the direction of MSE a few times. trying to get people across for business leads is part of my job and I do not like it, but if it came down to not having a job, then I do not have a lot of choice really! i try only to recommend people see someone if it is really obvious that we could help them, not selling for the sake of it and because I do this, it does affect my performance reviews because I do not believe in the hard sell.

Myrmidon_J

DON79 wrote: »

... I try only to recommend people see someone if it is really obvious that we could help them, not selling for the sake of it and because I do this, it does affect my performance reviews because I do not believe in the hard sell.

This would seem to indicate that in the evolution of banking, the industry selects for "hard sellers" and those who are willing to compromise their own integrity... shocker.

I think most people who work in the industry and also post on this site will be of the more 'enlightened' breed.

Still: your days are numbered! :rotfl:

DON79

my days well be numbered given the bank I work for! but it is not to be laughed at really. lots of bank staff who actually do work hard to try help customers have jobs at risk given the current climate unfortunately but as this is now off topic of the OP's thread, no more.

23rdian

It's like a real life MONEY MORAL DILEMMA isn't it?

Think of it as a christmas bonus (rate)