Please help my laptop is broken

Browntoa

try disabling most start up items

http://netsquirrel.com/msconfig/msconfig_vista.html

in safe mode and see if you can get it to boot normally

-MRS_T-

Browntoa wrote: »

try disabling most start up items

http://netsquirrel.com/msconfig/msconfig_vista.html

in safe mode and see if you can get it to boot normally

ok dont know how but its started up in normal mode but then starts givin error messages like host process for windows services has sopped working windws is checking for a soluton.

I have tried to get the system restore to run bt still no luck a blue scree comes upour computer.

a problem has been detected and windows has been shut down to prevent damage

if this is the first time youve seen this stop error screen restart y

ther is also sybot search and destroy comes up with system startup user entry value changed an other its n bobs.

oh i so dunno what is wrong with this thing

Browntoa

the host process thing is a startup entry called rundll.exe, start msconfig again and make sure that entry is ticked and reboot

might be a case of restarting several times and ticking several items to get it booting without most of the errors

Browntoa

Run Spybot and click Mode in the top menu

Select Advanced Mode.

Then expand the Tools selection in the left pane by clicking on it.

Now in the left pane Resident.

Now in the right window pane, uncheck TeaTimer

aliEnRIK

-MRS_T- wrote: »

oh i so dunno what is wrong with this thing

These things come to try us. My car alarm keeps randomly going off which is irrating not just me but everyone on the street

anyways

If you cant get browntoas advice going then id suggest starting in SAFE MODE WITH NETWORKING and doing the online kaspersky scan ~
Please do a scan with Kaspersky Online Scanner

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

Click on the Accept button and install any components it needs.

• The program will install and then begin downloading the latest definition files.
• After the files have been downloaded on the left side of the page in the Scan section select My Computer
• This will start the program and scan your system.
• The scan will take a while, so be patient and let it run.
• Once the scan is complete, click on View scan report
• Now, click on the Save Report as button.
• Save the file to your desktop.
• Copy and paste that information in your next post.

Browntoa

then (as already posted in post 2)

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.
• MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
• On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.
• Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

-MRS_T-

brownoa alienrik

I really do appreciate all your help tonight but anytime I try and do anything it is coming up with that blue screen again with the stop error screen and collecting data for crash dump

I think I kinda understand the stuff you are telling me to do but my pc wont let me, so I think im gonna have to give up on this and take to a repair shop that I cant afford but cant afford not to kind of thing.

Thanks again for taking the time to help me.

I am really gutted that I have broke it. I have been sitting here all night going round in circles

Browntoa

I think you have learnt the expensive way the perils of downloading stuff from limewire.....

Browntoa

if you can get hold of ANYONE'S Vista DVD you will be able to do the repair option from that

aliEnRIK

Did you try the scan in safemode?

Either way. If you had a half decent anti virus on your computer it would have stopped the virus/trojan in its tracks as soon as you tried to install it

Id suggest installing AVIRA anti virus whenever you can