Please help my laptop is broken

-MRS_T-

Hello

I would like some help please. I was downloading winzip from download.com last night and also a program from limewire and all of a sudden my laptop wont work.

I can switch it on in safe mode and have tried system restore but it never completes succesfully as when it restarts it just comes up with blank screen again.

I am running windows vista. I would appreciate any expert help.

Kind Regards
mrs t

aliEnRIK

start up in SAFE MODE WITH NETWORKING
download MALWAREBYTES
http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
UPDATe and FULL SCAN
Post the log here AFTER its deleted anything it finds

also, limewire? Not good

-MRS_T-

aliEnRIK wrote: »

start up in SAFE MODE WITH NETWORKING
download MALWAREBYTES
http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
UPDATe and FULL SCAN
Post the log here AFTER its deleted anything it finds

also, limewire? Not good

Hello

Thank you for taking the time to reply to my question.

I will do this just now.

-MRS_T-

ok tried to installng it and i get a prompt saying

the window installer service is not accessible in safe moe. please try again when your computer is not in safe mode or you can use system restore to return your machine to a previous good state.

Now this is not sounding good as my laptop wont start up in normal mode

Browntoa

vista has this

http://www.bleepingcomputer.com/tutorials/tutorial147.html

Windows Recovery Environment

You click on the Repair your computer option, which will bring you to a new screen where the repair process will look for all Windows Vista installations on your computer. When done you will be presented with the System Recovery Options dialog box

read the full article on the link

and if you get it working again then take limewire off

aliEnRIK

-MRS_T- wrote: »

ok tried to installng it and i get a prompt saying

the window installer service is not accessible in safe moe. please try again when your computer is not in safe mode or you can use system restore to return your machine to a previous good state.

Now this is not sounding good as my laptop wont start up in normal mode

My apologies

Id have sworn several people had managed to (Might be a slight breakdown in communication somewhere)

-MRS_T-

Browntoa wrote: »

vista has this

http://www.bleepingcomputer.com/tutorials/tutorial147.html

Windows Recovery Environment

You click on the Repair your computer option, which will bring you to a new screen where the repair process will look for all Windows Vista installations on your computer. When done you will be presented with the System Recovery Options dialog box

read the full article on the link

and if you get it working again then take limewire off

Hi browntoa

thanks for your reply. So do you mean is should register with this srite then click on the repair your computer option as I think I have to log into this site.

I have tried system restore in safe mode but it never seems to complete when i tries to restart.

sorry if i seem a bit dim

espresso

-MRS_T- wrote: »

thanks for your reply. So do you mean is should register with this srite then click on the repair your computer option as I think I have to log into this site.

Did you scroll down and read:

How to use the Command Prompt in the Vista Windows Recovery Environment

-MRS_T-

aliEnRIK wrote: »

My apologies

Id have sworn several people had managed to (Might be a slight breakdown in communication somewhere)

I have tried again and unfortunately still get the same message.

I dont suppose you have any more suggestions please

-MRS_T-

espresso wrote: »

Did you scroll down and read:

How to use the Command Prompt in the Vista Windows Recovery Environment

oops

thank you will do that now. this is my mums laptop and its really old and its getting on my nerves as its not widescreen

-MRS_T-

Ok have read through the guide and it sounds a bit complicated. I am no even sure If I have the original cd.

I will have to go look for that.

Im so worried I wont be able to get this fixed.