AOL - best current deal?

midflight

Anon... maybe they're calling your bluff?
What happened when you rang? How long has it been?
Maybe they will call you back & beg you to stay?

How long do they have to provide the requested MAC?

Good luck.

Anon

They have up to five days to provide the MAC - not worried if they call my bluff as the current deal with o2 is much cheaper.

Anon

donnydiva

Hi there

I have been with AOL for at least a couple of years now, maybe more.

I am on dial up, which has been costing me £9.99 month.

I have just received an email telling me the following;

Your AOL dial-up package will change:

More than 10 years ago, AOL Broadband was the first service provider to introduce a flat rate dial-up internet connection. From day one, we have always been committed to bringing you the best possible service and offering you better value for money wherever and whenever we can. However, in order to continue supporting our older dial-up service we’ve had to review our pricing structure for the first time in six years.
Your AOL dial-up package includes:

• <LI style="FONT-WEIGHT: bold">A reliable 56kbps internet connection

• <LI style="FONT-WEIGHT: bold">No minimum term commitment or cancellation fee - just pay month-by-month
  
  
• Award-winning online advice and support 24hrs a day, 7 days a week

Did you know?

We have a wide range of broadband products with fast download speeds of up to 8Mbps (depending on your line and location). That’s up to 160 times faster than your current dial-up connection. What’s more, all of our broadband packages include a wireless router worth £50. All you need is a BT line to get started. Here are some of our best broadband offers:

• - Broadband with no minimum term contract from £14.99 a month*, with a special offer

• of £4.99 for the first 3 months and NO set up fee (normally £29.99)

• - Broadband with a free laptop and AOL Talk from just £19.99 a month†

• - Broadband from £14.99 a month# plus you get the first month free

These offers are available to around 70% of UK households, please call us to see if they’re available in your area.

If I dont choose broadband, a further email informs me I shall have to start paying £13.99 a month for my dial up.

I am not impressed (a) because it means me forking out another £4 a month when I have been loyal to AOL and (b) because I feel like I am being harrassed into faffing about changing.

I know some people on here have mentioned a MAC code, what is that please and what would others do in my situation?

Obviously broadband would be quicker and more efficient, but I have held back as I am on a tight budget and cant afford another £4 a month just like that, not with everything else going up. Plus you would think after showing loyalty (maybe naively) that you would get a bit of a better deal.

Any advice would be appreciated.

Also if/when I contact AOL, is it better by phone or by email? Im thinking that with email I have some proof of what has been discussed.

Thanks

p.s. I am not technically minded, so would like the simplest easiest option please!

Young_Aged_Pensioner

Hi not sure whats happening with AOL as i need to contact them too. My payments where £19.99 a month and when I checked my bank transactions they have took £21.71this month. I haven't got anything from them to tell me about any changes.

SALOPMAN

Hiya
Ask for a leaving code and go straight to plusnet,you can get broadband for £10 a month,a friend of mine has it and she is well pleased.Its capped at about 40GB but its more than enough for her - see https://www.plusnet.co.uk

SALOPMAN

Sorry that web site is https://www.plus.net

donnydiva

Thanks for the above

Have just been trying to search out alternatives, but one additional point to my previous post is that I DO NOT want to be tied into a contract. That was the appeal of AOL in the first place.

As for plus net, not being funny, but I am a bit wary of things I havn't heard of before, I would prefer to be with a recognised company. But thank you SALOPMAN for your reply.

SALOPMAN

Hi can verify they are a decent company donnydiva.My friend has had them for 2 years now and never lost connection and the 10 quid just goes out each month no problems,

Guapa1

I rang them today to cancel my mums service and was immediately offered £6.99 with unlimited calls too. I didn't even try to haggle with them.

Anon

They offered me nothing - £19.99 for years and nothing (not even the MAC - still waiting!).

Anon