More Than Insurance complaint

doobiesis_2

Has anyone got some numbers or email addresses for More Than insurance...

On the 7th Dec my car was broken into and vandalised, it was taken away by a local garage as it was not safe to leave out in the road. I called up from Thursday 11th Dec as i'd not heard anything, going through to a call centre obviously not in the U.K.

They advised me it takes 5 working days for the engineer to attend where my car is and to either repair or write off.. in the mean time i was not allowed to have a courtesy car due to the fact if it's a write off they just pay the money without the need to be without a car for too long.

I called up yesterday and was advised my car had been written off by the engineer and I would hear from the loss department soon. Having not heard from them by this morning i called up to be advised that the claim had gotten forgotten about and noone had sent the engineer out to look at the car.

Now, I was not happy with this so asked to speak to a supervisor in the dept I was advised she was on another call and she'd call me back within the hour. Needless to say i left it 1 and a half hours and no one called me, so again I called them back she said they'd allow me to have a courtesy car until the engineer had looked at my car to see if it can be repaired.

I would like a customer complaint email or number if anyone knows of any, I have used the ones on their website and I have already written a complaint email on Tuesday and not heard anything back from them at all:mad:

dunstonh

I would like a customer complaint email or number if anyone knows of any, I have used the ones on their website and I have already written a complaint email on Tuesday and not heard anything back from them at all:mad:

You wont hear back from them yet. They have a week and will respond to you in writing explaining the complaints process and timescales involved in your complaint. less than 24 hours is pushing it for a reponse. It will be in letter form rather than email. Although nothing stops them sending an email acknowledgement.

dj_factor

Me, too I would like to complain to someone about their practices. I took out a policy last month with all my details and they mixed it with my brothers details. I dont know how come. I then called and cancelled the policy and took out a new one, paid £10 extra P/M for it and ensured that they did it all on my date of birth, details, etc, and now I see that they have done the same thing again. I dont know how and why have they put this under my brothers file and his details, when im the one paying for it and im the legal owner and policy holder. So why under his name. Each time i call them, it goes to their stupid Indian call centre, the fools there dont understand what I say and never get back to you..

So even though I have an insurance, im legally paying for it, but im still driving illegally because its all under my brothers name, because of those fools.

I really am Pi***** off and i want to complain about them

tinkerbell84

In fairness, you and your brother have the same first and last names, and live at the same address, which is going to confuse the vast majority of people!

_Andy_

dj_factor wrote: »

. Each time i call them, it goes to their stupid Indian call centre, the fools there dont understand what I say and never get back to you..

I appreciate you're frustrated but just because someone doesn't share the same first language as you doesn't make them a 'fool' or 'stupid'.

CLAIRE_MORRIS_2

AM FEELING DESPERATE RE THIS SITUATION. An entire year ago APRIL 2009 - I had just returned to my car in a MARKED CAR PARKING SPACE from a local shop, as I started the engine, a young girl (aged 18 I understand) hit into my right wing mirror (she had a Green L on the back of the car) - it snapped off - she continued driving! - I followed her to her house and as she got out she was bright red - I said to her that what she did was bad enough as I was nowhere near the road meaning she was driving unsafely but I said you know you really shouldn’t have driven off - she was casual and uninterested and wrote down her details at my request, a very weird exchange to be honest.

I claimed and got the repair done and thought it would be over at that time. My insurance premium went up form £32 to £59 suddenly - I rang and was transferred many times to various people and lost money on phone bills etc and spoke to 5 people!!! At the first call finally I was told that it would go up as policies generally did do this until the third party insurers had settled and admitted liability - of course they said it was her fault and all should be fine.

3 months later !! I called and got the same response – it took me ages cost me money and frustration and agony for me – I asked why was it taking so long and was told 3rd party hadnt admitted yet.

I know insurance takes a long time but one so cut and dry as this when I was hit sitting still is surely not acceptable – logical – legal ???

Finally in November I rang again and went crazy this time – first time I had got annoyed and said look I am a recently made single mum – have lost my job and in a desperate state moneywise – I spent hours choosing your insurance company to be the cheapest and now my policy even says ‘at fault’ on it under my name with the accident date ??? – how can this be ? why am I still paying so high a premium - I didn’t do this and am now wishing that I had never claimed atall as the wing mirror only cost £75 to get repaired and I was now paying (at that time) 7 months – now 13 months!!! Losing lots of money – I was told the same thing that as soon as they admitted liability my premium would reduce – I said no I cannot hear this anymore – when if ever will I get all that extra money back ??? why should I be lining your pocket when I didn’t do anything !!! Why am I paying insurance – why am I using my phone bill and getting so stressed – they were totally unhelpful – after 2 full hours and 45 minutes of trying to make them see sense on the call I put the phone down. Later that day a voicemail came on my mobile saying it was sorted and the premium would reduce – nobody left a name and nobody admitted the call!!!

Here we are MAY 2010 – more than a year on and this has not taken place – I have written 3 letters to the complaints addresses given and never had so much as s courteous reply – I even threatened with watchdogs but it appears they are above interest in me – (I have the letters saved) –

At this stage I want to know do I ever have the right to that money back – the ‘at fault’ removed from my policy – indeed any human rights atall ???

Of course I wish to change insurance company due to the lack of response if nothing else but surely somebody must be held responsible for this mess when indeed it is not me. :mad:Please help if you can :mad:

Quentin

Making a claim off your own insurance for £75 was your first mistake! Wasn't your excess that much anyway?

When you claim you allow your insurer to deal with it as they decide.

And there are always 2 sides to a story, so maybe liability is not as clear cut as you believe.

But you should shop around for the best deal - you don't have to stay with your insurance company just because this matter is still unresolved to your satisfaction.

smycoe

MoreThan are owned by Royal & Sun Alliance plc (No. 93792) you need to compalin to them directly. They do not take compalint phone calls but you can write to the following address. Complaints answered in 24 hours. They are regulated by the FSA (Financial Services Authority). You should also send a letter to them (through the Financial Ombudsman Service) as they have the authority to 'punish' financial companies should they continously receive complaints! Details below.
write to;

More Th>n
Customer Relations
1st Floor
Dean Clough
Bowling Mill
Halifax
HX3 5WA
Fax- 01422 325146
E-mail- [EMAIL="crt-halifax@uk.rsagroup.com"]crt-halifax@uk.rsagroup.com[/EMAIL]


Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Tel- 0845 0801800
financial-ombudsman org uk

earth090

More than are an absolutly terrible company. my partner had insurence with them that he paid £160 a month for (on a peugeot 106 1.1) however it was cancelled as the bank didnt authorise the direct debit. we recieved a letter telling us this on the 22nd it was dated the 19th. i called them and i was told the insurence was canceled on the 4th. thats 15 days that my partner was driving with no insurence before they even wrote a letter! i obviously wasnt very happy and told them this they said that they had sent letters telling us that payment was missed so i asked them for proof of correspondence. the letter they sent told me that sent one letter to say that the insurence was cancelled there was no phone calls listed no letters to tell us payment was missed nothing, the letter just informed us that they had left my partner driving around with no insurence. i tried to explain to them that my partners job means he needs a clean driving licence and so they jepodised his job! all they said was he can take out new insurence with them but it will cost more and he will have to pay annually on top of the £384 they are already after. Talking to them is like talking to a brick wall. ive been to the bank and found out that they tried to take the payment a day early and that 2 days after they tried to take the payment they canceled the policy, is it just me that thinks this or is two days to rectify a mistake that they dont even inform you of is unreasonable.
I've studied law for 4years now and informed them that actually they are legally in the wrong all they said was 'we didnt get payment we need payment.' i tried phoning again and got another person who told me that no it wasnt reasonable practise but he wont do anything as the finances department is closed and they will not phone me back (its been costing so much to phone more then and all you get is the same bunch of unhelpful idiots)

i have just written to wachdog about the company!

phobic

I'm with morethan too. i've just broken down and have now been on hold for over 2 hours, and counting! luckily, i was only about a mile from home, so i took a taxi and am calling from there, otherwise my mobile battery would have died ages ago.

this company is absolutely dreadful! people must break down every day in areas they don't want to get stuck in and not be able to get any assistance.

really annoyed.

gordikin

morethan are not a breakdown service!