BIG PANIC over double glazing deal.

Francesanne

savemoney wrote: »

Francesanne we all make mistakes, you come on here to ask advice, so you did the right thing. Try and not worry, if your windows aint falling out, then there is no rush take it nice and slowly.

Perhaps do this after Xmas, there is enough stress sorting Xmas out. Enjoy that time together with your partner and if you have kids, them too.

Thank you so very much. You've made me feel so much better and I really appreciate those kind words. Got plenty of stress with my elderly Mum who's suffering with depression and could have done without all this. I'm going to wait until after Christmas but I've learnt a lot and hopefully I'll be better prepared next time. Have yourself a lovely Christmas. All the very best.

Francesanne

shaven-monkey wrote: »

In a sense he did, he spent 5 hours in your home trying to establish raport probably mirroring your body language and all the other tricks of the NLP trade that salesmen use. Don't panic, don't worry, don't listen to them if they try to bully you.
Make it absolutely clear that unless they refund your deposit (assuming the cheque did clear), you'll report them to trading standards. I'd also recommend not letting salesmen into your house in future.
If they want to tell you about the benefits of their fantastic product, they can stand on the doorstep. Some will persevere but i doubt they'll stick around for more than 10 minutes.

I agree with everything you've said. I've been anti doorstep sellers for many years AND my only other recent lapse was with a SKY rep and I thank the day I let this particular guy in. He's saved me a small fortune on my phone bills and love SKY but that's another story. Thankfully, the cheque hadn't been presented and it's now been cancelled. These guys are certainly very skilled. I'm very trusting and take people at face value but I do believe I've learnt a valuable lesson. Thanks for your post. Much appreciated.

lincroft1710

Zenith Staybrite are the only D/G company that still doorstep in my area. I would never do business with them, even just to give a quote for replacement garage door, they insist both husband and wife are present when salesman calls.

david69_2

I'd say without being able to look at your property I'd say they are at least £3k overpriced .
If only the window fitters were as good as the salesmen

The_Economist

Francesanne wrote: »

Hi, we made an appointment yesterday for a designer (their description) to call from Zenith Staybrite to give us a quote for 6 windows (1 large bay 3 windows) 2 bedroom and 1 large dining room window. The guy called as arranged and stayed 5 hours. However, we were very impressed with their product. He originally quoted £10,000 but if we agreed to be a show home (board outside) and various other discounts this was reduced to £6,150.00 which we thought was very reasonable considering the amount of work that needed to be done. We currently have single glazed metal window which are 30 old. The box frames have started to rot and will be competely removed and renewed. Checking out the boards tonight, I'm now worried sick we're paying way over the top for the windows. Also the call to his manager was used to approve the generous discounts and seems that's an old trick. We're currently waiting for the surveyor to call to make an appointment to take the final measurements. On the terms and conditions it states we have 7 days from signing the agreement to cancel.I'm in such a quandry and now feel sick with worry that we're paying too much for too little. I know I've been an idiot:o and should have arranged for several quotes but who can face all those double glazing salesmen especially when they stay so long.

Any sound advice would be very welcome. We can't afford to waste money as we're both early retired and not in a position to throw away thousands of pounds.

I agree with everyone else cancel as soon as.
Why dont you ask friends or family what firms they have used to get an idea of a reputable company.

A few pointers when buying new windows:
make sure you get internal beaded windows for security reasons.
make sure they a FENSA registerd.
make sure you know how they are going to repair any damage they cause when taking out old windows. ie plaster or rendering etc on the outside.
what does there guarantee cover you for when there windows are fitted.

savemoney

Thats what I was thinking although I aint any expert although had double glazing fitted several times

I would certainly shop around and get local companies quotes, dont rush its a lot of money to spend.

I bet companies are begging for your buisness

david69 wrote: »

I'd say without being able to look at your property I'd say they are at least £3k overpriced .
If only the window fitters were as good as the salesmen

jason_s_2

What ever you do DONT go with these people, i had a salesman come round the other day, 3 hrs later. I have had 3 quotes for my windows, prices range from £4000 - £4600. Now for the laugh, they quoted me £20,000:eek: :eek: :eek: :eek: I looked at him and asked if he was taking me for a mug. His reply was there windows are the best on the market, they are police approved, loada codswallop. Told him to ring his manager, and dont mess me around. After all the old B******ks i told him to Sod off.

Please ring other companys.

Jase

hethmar

Please cancel. I used to work at a CAB and the biggest number of complaints for any company, let alone double glazers, were these people. Cancel and look for a small local firm.

Its not just you, I had something like this happen a couple of years back - with Direct Kitchens, I dont know what happens to you when a salesman is in the house for hours its as though you feel guilty refusing the deal. After wed signed and hed gone, we went into the kitchen and marked out what units we were actually getting and there were hardly any! I rang and faxed the next day to cancel and they do try to persuade you to take a different deal, so be prepared for that. Say very firmly, weve had a much better quote and the chap is starting next week and then put the phone down.

mp80

God yes, takes me back. I had my house completely redone in March 2007 so I remember vividly what it is like to have any of the big companies in and how much pressure they put you under to sign there and then.

Safe Style UK - unfortunately my dad bought me a back door from them as a gift. I felt so sorry for him as he got ripped off - 900 quid and it's a pile of crap, shoddily made and fitted.

WeatherSeal - This company is the worst. They sent round a guy who spent 2 hours trying to find out as much personal information about me as he could and then tried to flog a "Lifestyle" pack where I would pay 29.9% APR on an installation of £8,000.

In the end I went with a local firm who did the whole job for £4,200 cash deal all in including a new front door, they did it properly and came back straight away when there was a slight issue with a seal after settling in.

Bottom line, don't let em in!

dander

Hello, just a little tip I found when getting people in about double glazing my house. Because I was getting a grant on my windows due to living in a conservation area, I had to present written quotes to get the grant approved. I found this really sorted the men from the boys. The only national company I spoke to were Safestyle and as soon as I said I would need a written quote with full specifications of the windows, they couldn't get out of the house fast enough!

Even though you won't be in the same situation as me, it's still worth telling them at the outset that you must have their quote in writing, as a way to keep control on their sales tactics. A decent honest firm, will have no problem putting it all in writing.