wilkinsons paint spill

24_fan

ahrimaniac wrote: »

'I will go down first thing in the morning and have it out with them.'

Try speaking politely rather than 'having it out with them'. It was an accident. They're liable, but no need for a scene.

I never said i wasnt going to speak politly and i do understand that it was an accident

Just try putting yourself in my possition what would u do if a can of paint fell on ur dad who was 73

clothes are already bagged up for tomorrow

carolineb23

Mir! wrote: »

Stand your ground!!!!! They will have insurance to cover things like this!!

I once got covered in Coca Cola in Morrisons after an assistant dropped a huge bottle. They said the same...get the outfit dry cleaned and send us the bill. The stains didn't come out and I claimed for new thro their insurance.

Good luck

I had a problem like this in Morrisons, except they wouldn't refund the full cost, only what they perceived the coat they ruined to be worth. Which I was not happy with at all as they tried to tell me a coat which had cost £65 3 weeks ago was only worth £45 and that was their final offer.

Sssssss

ahrimaniac wrote: »

'I will go down first thing in the morning and have it out with them.'

Try speaking politely rather than 'having it out with them'. It was an accident. They're liable, but no need for a scene.

If the OP was kept waiting half an hour they have every right to be :mad:

ahrimaniac

'Just try putting yourself in my possition what would u do if a can of paint fell on ur dad who was 73'

I would not be yelling and stropping, I'd be asking for replacement clothes with politeness. 'Having it out with them' does not suggest politeness, after all.

Tsk. You get more flies with honey than vinegar.

Brooker_Dave

24_fan wrote: »

I was so mad

I was seething

Demand compensation!!

Brooker_Dave

Sooler wrote: »

this is also a health and safety issue, they should have risk assesments, what if the can had fallen onto a childs head.

Indeed, you should start a campaign to stop shops selling things on the off chance the fall of the shelves and kill children.

Who says the UK has gone health and safety mad.....

Brooker_Dave

24_fan wrote: »

Iwhat would u do if a can of paint fell on ur dad who was 73

What differance does his age make???

Timmne

24_fan wrote: »

Hiya all

I went into wilkos on Satuarday with my Dad (73yrs old) to get some bits, as we were walking down the paint isle one of the staff were stocking paint onto the shelf as we turned she dropped a can of gloss and it splatted all up our clothes Jeans Coats Shoes
She jumped off her ladder apologising and then walked off

I was so mad I asked for the manager to come after about half hour she turned up
By this time I was seething I asked the manager what she intended to do about it and she proceeded to give me kitchen roll to wipe it off with.I thought she was having a laugh

After about an hour of descution she told us to take all the clothes to the dry cleaners and pay for them and theyll give us the money back (i havnt got that kind of money to have 6 thing dry cleaned) is what i told her

I had to take my Dad home 32 miles away to get changed so i could bring the clothes back to mine

By the time that was all done the shops were all shut and he only went in the shop for a few bits so what should have been a nice day out (dad only comes every satuarday)to finnish off the christmas shopping turned into a disaster

Does anyone know were we stand on this ie; getting money back for the clothes that were ruined as i dont think even gloss will come out at the dry cleaners

Mountain & molehill spring to mind - reading your post you sound like you have a bit of a short fuse. Despite the assitant immediately apologising and walking off (to find someone no doubt; you don't qualify this) and the manager attempting to find a temporary fix to the solution by giving you kitchen roll, you still used words like seething.

If the manager had have given you anything else (literally, anything else as nothing will take gloss out of clothes without stain/smells), you'd still have complained. She offered you a refund on the dry cleaning, possibly not knowing that gloss won't come out with dry cleaning - she may be a new manager or doesn't have any knowledge of the effect of gloss on clothes.

It was an accident - you really need to remember this before bursting a vein at a manager who's doing her best on the busiest day of the week and a member of staff who had said accident.

People like the OP make my wife's job a misery sometimes. As a retail manager also, she has to apologise when one of her staff makes a mistake but never ever gets thanked for sorting out customers' mistakes or accidents - it's a lose lose job and trouble-making customers do nothing to help the situation.

ahrimaniac

Now now timmne, accidents don't happen anymore.

Compo-claims do.

Sssssss

Timmne wrote: »

Mountain & molehill spring to mind - reading your post you sound like you have a bit of a short fuse. Despite the assitant immediately apologising and walking off (to find someone no doubt; you don't qualify this) and the manager attempting to find a temporary fix to the solution by giving you kitchen roll, you still used words like seething.

If the manager had have given you anything else (literally, anything else as nothing will take gloss out of clothes without stain/smells), you'd still have complained. She offered you a refund on the dry cleaning, possibly not knowing that gloss won't come out with dry cleaning - she may be a new manager or doesn't have any knowledge of the effect of gloss on clothes.

It was an accident - you really need to remember this before bursting a vein at a manager who's doing her best on the busiest day of the week and a member of staff who had said accident.

People like the OP make my wife's job a misery sometimes. As a retail manager also, she has to apologise when one of her staff makes a mistake but never ever gets thanked for sorting out customers' mistakes or accidents - it's a lose lose job and trouble-making customers do nothing to help the situation.

so how would your wife justify keeping a customer waiting half an hour?