Next VIP Sale

chuckley

Mr_Kennedy wrote: »

It takes about 7-10 day if you done it via courier but within hours if you do it instore.

I always if i can return instore as it's so much easier.

courier for me is 48 hours. although i prefer to use the store, even though it takes 3 days to show up on my online thing.

chuckley

sue1976 wrote: »

I received my next statement this morning to find that I am being charged for 2 items that I have never received - a coat for £40 and a pair of trousers for £15. I spoke to Customer Services who told me they would contact the courier and then send a letter out to us for us to sign. At the moment they haven't haven't taken these items off the total until I have signed this letter. I am certainly not paying £55 for items I never received.:mad:

they wont until they have 'investigated'. if they dont give me my interest back im cancelling my account. i have a 4k limit but of late they have too much problems to warrant staying!

Natbag

Just phoned to find out where my missing two items are, one was on a 1-2 week delay already and apparently so is the other now - but I didn't receive notice of that. Grrrrr. It's a pair of jeans that I desperately need as I had my baby 8 weeks ago and am still wearing my maternity ones, which are too loose now. I would have gone into store and bought some if I'd have known it would take this long.
I suppose I should be grateful they haven't been returned without delivery even being attempted though shouldn't I?

look_after_the_pennies

I'm still waiting for several items which were on a 5-7 day delay and still haven't arrived yet. Wonder if they ever will?!!!

Happyshopper_3

chuckley wrote: »

they wont until they have 'investigated'. if they dont give me my interest back im cancelling my account. i have a 4k limit but of late they have too much problems to warrant staying!

I have had the same problems , Next not sending items and then charging me or delievery person forging my signature .
after i paid for what sale stuff i have got ,Iam closing my account . Fed up with Next taking 3 months to " investigate" or telling you to call back next week .

I even told 2 Next people last year that i didnt want the Next catalogue and what did i get !!:rolleyes:

Really disappointed

chuckley

Happyshopper wrote: »

I have had the same problems , Next not sending items and then charging me or delievery person forging my signature .
after i paid for what sale stuff i have got ,Iam closing my account . Fed up with Next taking 3 months to " investigate" or telling you to call back next week .

I even told 2 Next people last year that i didnt want the Next catalogue and what did i get !!:rolleyes:

Really disappointed

OMG 3 months?! is that how long they take? this is the 1st time its happened to me. if they say they have my sig, i will ask them for a copy as thats defo wrong!

complain about the catalogue and they will refund it, they did with me!

sweetangel63

my tv has come today. I am so chuffed as i ordered it xmas eve, my 37inch samsung tv is lovely, its amazing how much more space I have in my living room with the flat screen.

Just waiting for my rug cause the one I ordered was the wrong size but they had the next size up in stock just a 3 week wait.

Happyshopper_3

chuckley wrote: »

OMG 3 months?! is that how long they take? this is the 1st time its happened to me. if they say they have my sig, i will ask them for a copy as thats defo wrong!

complain about the catalogue and they will refund it, they did with me!

I dont think it normally takes 3 months , it was everytime i called they said they havent got my letter or didnt know what was happening , then when i found out about the signature, i sent them a straight to the point letter it was sorted. Wish i didnt order and closed my account then.

I will call them tomorrow to see whats happening again.

benkaylamum

Like most people on here I too am waiting on loads of items. If going by past experiences I will no doubt get the "sorry out of stock" letters for a lot of them. Really frustrating when you keep a suit jacket awaiting the trousers and a couple of months later they tell you that they are our of stock:mad:
The free telephone number to get through to Next Customer Services is 0800 7314567. Nothing worse than spending money on phone calls due to their errors!!

SADIE

Originally posted by Happyshopper
I have had the same problems , Next not sending items and then charging me or delievery person forging my signature .

Happyshopper do you have any proof that the delivery person(courier)has forged your signature, if not it's completely out of order to suggest that possibility.

Next like many other large companies can't cope when they promote sales. I'm a courier in the South West, I've had lots of parcels for addresses in Yorkshire, can only send them back but there's no way it takes more than a few days to go onto the system.