Please help! Had Defender virus warning - Now desktop icons have vanished!

aliEnRIK

Paddy

Relcutants looking into it. He'll probably get you to use hijack at some point to fix certain items

Until then, run post 81

Reluctant_spender

Please download the following programme - it will produce two logs.

• Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
• Double click on RSIT.exe to run RSIT.
• Click Continue at the disclaimer screen.
• Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)

paddywak

Hello reluctant spender

I got this after the hijack
Could not be removed
HKEY_CLASSES_ROOT\CLSID\{EC43E3FD-5C60-4BAB-97D7-E0685DBDDBC4}. There seems to be a Trojan but it states that no action to be taken.

Am going to do what you've just sent me. Thanks so much for your time and pateince on this.

Reluctant_spender

Oh boy - that appears to be some serious infection you have there. The vast majority of files do not google which is good and bad, although I would suggest that they are bad.

I need to look at something, I will get back to you asap

paddywak

Thank you for looking at this. I don't know what am supposed to be looking at but you are the expert. I await your reply.

paddywak

Am switching off for the night should be back on tomorrow evening so get caught up with you then.. At least you know I have a problem - ok its big but at least you can see it - I can't but then it has probably beeen there for a long time and that's why its so bad now. Hopefully it can be sorted. Thanks again for all the time you've given me.

paddywak

Hello reluctant spender am on for a while todya but will definitely be on all evening. Any luck in finding out what his trouble is? I don't even know how it got in. I'm usually careful about what emails I open. Could it get in any other way?

aliEnRIK

paddywak wrote: »

Hello reluctant spender am on for a while todya but will definitely be on all evening. Any luck in finding out what his trouble is? I don't even know how it got in. I'm usually careful about what emails I open. Could it get in any other way?

Viruses, trojans and malware can get in by ~
Downloading, going onto a dodgy page (Most likely), emails, inserting an infected disc or suchlike, Downloading online software to see certain types of videos (usually the kids do this one)

paddywak

Hello AliEnRik
Think the 2nd or 3rd activity relates to me. Is there any sure way of not getting these again once I get this fixed. It is so frustrating not knowing how to solve this. I really appreciate all this help am so grateful. Thanks again

aliEnRIK

Paddy
You can be as safe as you like but STILL end up with the odd nasty. Its the nature of computing

Id recommend using FIREFOX with the NOSCRIPT plugin to prevent scripts from injecting nasties onto your computer (webpage based viruses)
http://www.mozilla-europe.org/en/firefox/
https://addons.mozilla.org/en-US/firefox/addon/722

You may aslo need the FLASH plugins etc depending on what you use your computer for ~
https://addons.mozilla.org/en-US/firefox/browse/type:7

To use NOSCRIPT. Basically it blocks the page from running scripts (So most webpages dont work). So you systemattically unlock them (It remembers so only need to do it once). This will prevent the vast majority of webpage based viruses

As for emails. Just be vigilant in what you open. I personally use AVAST for my normal blueyonder email (Dont really use it anymore though)
And GOOGLEMAIL for my main online mail (Which is virus checked by google themselves)