Energy Direct Debits: Get money back & your payments lowered Discussion
edited 10 June 2010 at 5:36PM in Energy
326 replies 55.6K views
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2. Go onto whole month amount direct debit (variable direct debit) with monthly readings and monthly bill. You have to pay the usage fully, so budget for winter months.
3. contact support and ask them to trigger a bill
I've just raised a complaint with OVO, only been with them for just over 2 months and 2nd bill on the trot they've used an estimated reading to raise a bill! Even though I supplied them an accurate reading within the window of their request.
At the start of August they did a revised bill with little fuss, that month they added 90kwh with their estimate inflating my bill by almost £40.
This month I had to phone up twice to get them to adjust my account and in the end have supplied a fresh reading today to get them to raise an accurate bill. The difference wasn't as much, but I am extremely frustrated that I am giving them readings every month and then they use an estimating one to push it up. How much money are energy companies sitting on if they are doing this to every single customer?!?
Every time I've phoned the customer services have given me a different answer in how I can prevent this. The first time was give the reading near the end of the request window to get an accurate bill. So I did on the 26th.
Last week they said give the reading around the 25th to stop it happening, today they said give it around the 23rd?!? Which is actually the day of the month I did give my reading in July.
I'll have a complaints manager call me in the next week so lets see what excuse they give me then.
For the last 15 years I have submitted electric and gas readings every quarter and had correct bills from SSE, Ebico and now British Gas, paid by "cash/cheque" (what's a cheque?..lol.) and I have paid online by direct bank transfer.
I've never trusted Direct Debit (verified yet again by previous posts on this topic...), even though offered it previously with suggested savings of <£40, the potential hassle was never worth it.
However, with new prices kicking in, British Gas has tempted me with "offer" to save >£200 by changing to DD. BG website suggests signing up for 6-monthly fixed DD - no way am I going for that; it might smooth your budgeting but means your paying for something upfront of receiving it and when they get it wrong.......
Pricing comparisons on MSE default to monthly DD. But Googling: Quarterly Variable Direct Debit, it would appear that BG can offer this (but I have to phone them to ask for it.....(why?).
As I understand it, (please correct me if wrong), I can submit readings quarterly (as now) and BG will use these to determine correct invoice amount and I no longer have to create bank transfer to pay; I do less work and save more than £200.
Is Quarterly Variable Direct Debit available from all energy providers?
Is the discount/saving (in my case 7.94% = £228 pa), the same from all energy providers?
Is the saving the same for all forms of DD, fixed 6-monthly, variable monthly, variable quarterly?
Why is the DD discount so high?
This happens because it’s been calculated that a supplier needs to spend less money dealing with DDs than they do handling cash (including bad debts and things).
Quarterly variable is not always available. Monthly variable is more common. A supplier does not have to offer either of these though, and some are trying to stop it seems.