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Energy Direct Debits: Get money back & your payments lowered Discussion
edited 10 June 2010 at 5:36PM in Energy
326 replies 56K views
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As you heat by oil your electricity use shouldn't go up massively over winter and this would stop them taking large DDs.
Solar PV 5.25kWp SW facing (14 x 375 Longi) Lux 3.6kw hybrid inverter and 4.8kw Pylontech battery storage installed March 22
Octopus Flux electric and Tracker gas
Hopefully a 3 month freeze on DD reviews will mean I can build up a credit with OVO and they can see what I'm paying currently is more than enough.
In unresolved dispute with BG I kept being told it was industry standard to charge at the new supplier rates since the last old suppliers bill. But what if the old supplier didn't send a closing bill or billed many months ago.
I have photos and screen shots of the meter readings on December 2nd and before.
Advice would be appreciated.
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 2.5kw inverter. 29MWh generated, long-term average 2.6 Os.
You have no choice other than to accept these terms and whoever you were transferred too and everyone else in the UK whose old suppliers folded are/were in the same boat.
I ended up with Shell Energy and would have preferred BG tbh.
Has taken me most of the year to clear my Energy debt from last winter because I wasn't getting bills and my boiler had broken and was running portable radiators for warmth so had no idea how much everything was going to cost me.
Fortunately in my case I have a photo of the meter reading on 22nd November. So supplementary question, will photographic evidence of the meter suffice rather than an invoice which is all BG says they will accept?
It is not just about your usage for the period you are complaining about, but also your credit or debt will be in the final bill and go into your BG account.
The folded supplier would have still asked for a reading to use as a 'closing' read for around the time they ceased trading and the new supplier will use this as the open read.
You have to bear in mind the company taking over would have had to take on 1000's of new customers. This takes time and paperwork unfortunately and frustratingly for us it means you have no idea where you stand. But thems the breaks.
If you're in credit with the old supplier this would have been moved across and applied as soon as a bill could be raised.
For those customers in debit this is the flip that new suppliers would also have taken on.
For instance I owed pure planet around £75 when the ceased.and ask for a closing reading.
I paid this off and cancelled my direct debit with them so they didn't keep taking money.
I tried to put money aside and set up a DD with Shell as soon as I was able in the new year of 2023, but still ended up with a large energy debt to clear as I had not out aside as much as I needed.
My concern is that EDF informs me it only issues bills twice yearly, in my case May and December. EDF says it will review my DD with the December bill.
The app shows I am now nearly £1k in credit but that seems to exclude the cost of electricity and gas used after the May bill. So I have no measure of the current true credit. I have no idea whether my present DD plus credit is appropriate to meet costs and I don't want nasty surprises either way when the December bill finally arrives.
I'm on a fixed contract with smart meter.
Have any other EDF customers this concern and have they resolved it?