Icesave Compensation: Anyone still waiting for money?

jr12_2

lilmismayhem wrote: »

My husband has been calling the Icesave helpline to get his password reset many times but due to his Orange email account the second part has never been received. Orange deny its their problem after complaining. Last week he received a phonecall from the FSCS advising him to request again but for them to post the remainder (The FSCS use a third-party company to administrate this service and have no real power to help).Good news hey but nearly a week later taking the xmas post into consideration and nothing.
He rang the Icesave helpdesk again tonight and they've reset the password another time (6th attempt I think) and would post again. When questioned on why it wasn't posted in the place the helpdesk person gave some lame excuse of an IT and printing problem.

Today I recievied second part in mail.Thought they would have timed me out on the 30th.You need to speak to top floor not ground floor otherwise a waste of time.

lilmismayhem

lilmismayhem wrote: »

My husband has been calling the Icesave helpline to get his password reset many times but due to his Orange email account the second part has never been received. Orange deny its their problem after complaining. Last week he received a phonecall from the FSCS advising him to request again but for them to post the remainder (The FSCS use a third-party company to administrate this service and have no real power to help).Good news hey but nearly a week later taking the xmas post into consideration and nothing.
He rang the Icesave helpdesk again tonight and they've reset the password another time (6th attempt I think) and would post again. When questioned on why it wasn't posted in the place the helpdesk person gave some lame excuse of an IT and printing problem.

Finally, the letter we've been expecting arrived today. The second part of the password to my husband's Icesave account. He managed to login and initiate the claim process. He also changed his email address to a Hotmail account just in case something else happens. He's so relieved!
:T

live_in_hope_2

Good news,

Today I received compensation claim form, duly filled in and back into the mail within the hour.

Still living in hope that I will now see my money in the not to distant future.

apples1

We got our money but think we need some paper work to allow us to keep it's ISA status. Will they send that automatically? Sorry I have not had time to keep on top of it all - have new baby!!