Malware/Spyware Removal Guide

Redcase

Hi any advice would be greatfully received.
i noticed i coulndt access hotukdeals and checked for spyware and found zlob,i have ran adaware,spybot ,norton scan then the panda scan and purchased the disenfecting offer and it wont remove the hacker tools.my mouse has taken a stuborn turn and i have to wrestle with it to move .
any advice for this novice would be great .thank you Janet

Browntoa

have you run it in "safe mode"..instrctions are in th first 4 posts for getting into safe mode

Redcase

yes ,i have tried that and i am waiting for the panda scan to finish again.Can the panada scan be run in safe mode or is it a complete online scan?sorry for being thick

Voyager2002

Beware: AVG stopped me from starting my computer.

I recently had a nasty dose of spyware, but cleaned my computer with the help of tools mentioned in this thread, so thank you. One issue that other users should know about: I downloaded and installed AVG (I think this is the same as Ewido), and then could not log on to my computer. When I tried a normal start-up the system would just hang indefinitely. I had to start up in 'safe mode', ran an AVG scan from there, and then completely removed AVG. Once I had done so, everything was fine.

superscaper

Voyager2002 wrote: »

Beware: AVG stopped me from starting my computer.

I recently had a nasty dose of spyware, but cleaned my computer with the help of tools mentioned in this thread, so thank you. One issue that other users should know about: I downloaded and installed AVG (I think this is the same as Ewido), and then could not log on to my computer. When I tried a normal start-up the system would just hang indefinitely. I had to start up in 'safe mode', ran an AVG scan from there, and then completely removed AVG. Once I had done so, everything was fine.

Are you talking about AVG antivirus or AVG antispyware? Either one I've not seen it do what you describe on any pc I've installed them on.

Voyager2002

superscaper wrote: »

Are you talking about AVG antivirus or AVG antispyware? Either one I've not seen it do what you describe on any pc I've installed them on.

I think they are now one product. I downloaded anti-virus and anti-malware from the same site, but they installed as one program with the second download apparently being a definitions file. The actual program made a point of saying that it was effective against both viruses and spyware.

AVG warned me that it might conflict with the anti-virus program already installed (Ad-Aware and Symantec) so I removed these, but only by using the utility from Windows (XP) control panel. Perhaps this was not effective?

superscaper

Voyager2002 wrote: »

I think they are now one product. I downloaded anti-virus and anti-malware from the same site, but they installed as one program with the second download apparently being a definitions file. The actual program made a point of saying that it was effective against both viruses and spyware.

AVG warned me that it might conflict with the anti-virus program already installed (Ad-Aware and Symantec) so I removed these, but only by using the utility from Windows (XP) control panel. Perhaps this was not effective?

If you were using Norton then that is very awkward to remove by itself and you really need the Norton removal tool (available on the Symantec site). It could definitely explain the behaviour, a conflict between two antivirus programs.

The AVG AS and AVG AV are still two separate programs though so I'm not sure which one you installed, most likely it was the anti virus as the anti spyware is much less likely to have conflicted with anything.

Spikey_2

Hi Guys,

I keep getting this screen (just pop's up) http://www.007guard.com/404/ how can I get rid of that from happening? apparantley it's a restricted site?

Thanks

Spikey

Spikey_2

Spikey wrote: »

Hi Guys,

I keep getting this screen (just pop's up) http://www.007guard.com/404/ how can I get rid of that from happening? apparantley it's a restricted site?

Thanks

Spikey

come on experts... HELP!!!!!!!!!!!!!!!!!!!

superscaper

Spikey wrote: »

come on experts... HELP!!!!!!!!!!!!!!!!!!!

If you've gone through the guide at the beginning of this thread then you should be at the stage of being able to post a hijackthis log for everyone to look at, knowing the various methods and scans you've done didn't work.