Which Credit card companies still have call centres in the UK?

LongTermLurker

catherinemcmahon wrote: »

Halifax card already ordered thanks to DON79. Fingers crossed I'll get any more sense out of an English based call centre........

I think they're in Belfast (or NI anyway) so don't worry lass, you won't have to bear the English accents :rolleyes:

stevsand

it works both ways and if a Geordie, Scot, Irishman or Yorkshireman answers "aye" to questions the person on the other end won't understand.


That would only be a problem for call centres outside the UK:rolleyes:

CopperPlate_2

first direct have call centres in Leeds and Hamilton near Glasgow. smile also have their call centre based in Stockport.

Barclays was one of the worst call centres I ever had the misfortune to contact. 7+ people spoken to and each one passing me on to another one...

cos_2

Nice lady from Virgin told me she was in the west coast of Ireland. She was English (kind of south I think) and I'm Scottish (kind of Fife I'm certain) but we seemed to understand each other quite well.

To be honest, I've spoken with BOTH Scots and English and had trouble with their accents, or, more often, the speed they run through their scripts. I think all call centre staff should have a soft, lilting Welsh accent, so there!

PROLIANT

LongTermLurker wrote: »

Not sure about Capital One, the few times I've called the guy sounded Asian, but was very clear and easy to understand. He could have been anywhere, but the key point is the ease of understanding each other, especially if you live in an area with a strong regional accent yourself (I bet the Indian callcentres equally dread the thought of getting a call from a Glaswegian or Geordie!)

Hey leave the toon out of it boyo!
I would talk to a scouser, brummie, taff or paddy any time of the day in preference to a......carefull Mr P...."Asian" call-centre. :beer:

LongTermLurker

cos wrote: »

I think all call centre staff should have a soft, lilting Welsh accent, so there!

Now there's lovely for you

Hey leave the toon out of it boyo!

"the toon"? "boyo"? You a Welsh Geordie then Proliant? Come on, we all know a Geordie's just a Scotsman with his head kicked in and Welshmen only marry cos sheep can't cook (only playin bonny lad )

* Disclaimer - the contents of this post are only said in jest - please do not start sending death threats or hatemail or threaten me with a Glasgow Kiss/wet leek.

aliasojo

What I find so damned infuriating with foreign call centres is the extreme politeness.

The last time I had the misfortune to get through to someone on foreign shores, the person repeated every thing I said and thanked me for every sentence I made...eg..

Me: Hi, I'm calling to query something on my account

Them: Thank you madam, I understand you would like to query something to do with your account. How can I help you?

Me: I need to know x, y,z

Them: Thank you madam, I understand you wish to find out abou x, y, z.


Etc, etc, etc.

Politeness is all well and good, but extreme politeness can irritate and extend a phone call to twice the length it needs to be....all at my call cost. :rolleyes:

Btw.....I've twice phoned MBNA and not got a UK answer.



Glasgow kiss/wet leek...........:rotfl:

PROLIANT

LongTermLurker wrote: »

Now there's lovely for you
"the toon"? "boyo"? You a Welsh Geordie then Proliant? Come on, we all know a Geordie's just a Scotsman with his head kicked in and Welshmen only marry cos sheep can't cook (only playin bonny lad )

* Disclaimer - the contents of this post are only said in jest - please do not start sending death threats or hatemail or threaten me with a Glasgow Kiss/wet leek.

lol :rotfl: :rotfl: Do you know what a smoggie is?

Stoneman_2

M&S have call centres in the UK & Philipinnes.

Thomas99

catherinemcmahon wrote: »

I'm just about to give up on Barclaycard having had many satisfactory years as a Goldfish customer. Barclaycard Goldfish is not working for me and I would like to know which Credit Card companies still have call centres in the UK. I cannot take any more frustration and exasperation I have so far experienced.

Why, what's your problem? Can't you register for Barclaycard internet access, or do you like to waste your (and the call centre) time?