Which Credit card companies still have call centres in the UK?

bigstevex

natwest, halifax, mbna have always been uk for me!

skyrider007

Nationwide is also based in the UK.

catherinemcmahon

Bunch of English !!!!! - trust a Glaswegian to post the original query and then to get the idiots to reply about Scottish accents. My original frustration was about the lack of empathy from what seemed to be a robot on the other end of the phone. No offence to offshore call centres when there are so many !!!!! to be found in England. Goldfish used to be Bishopbriggs I think - most refreshing for a Glasgwegian based customer but anyway Halifax card already ordered thanks to DON79. Fingers crossed I'll get any more sense out of an English based call centre........

gomer

Keep your hair on love. Someone just made a general comment that they sometimes found the Scottish accent a bit difficult to understand, in just the same way an Irish accent can sometimes be a little hard to understand the first time round, being Scottish yourself you would not understant how difficult your accent may be for other people who are not Scottish to understand - you did not need to reply with derogatory, insulting & practically racist remarks about the English. It's not like anyone was making insulting or racist remarks about the Scottish being foul tempered & having no sense of humour, just stating they found the accent a bit hard for someone who isn't scottish to understand sometimes.

LongTermLurker

gomer wrote: »

Keep your hair on love. Someone just made a general comment that they sometimes found the Scottish accent a bit difficult to understand

Yes, one comment and she goes apeshit - totally uncalled for Catherine. And before you say anything, my mention of Glaswegians & Geordies was off the cuff and not intended as an insult - yours clearly was.

chuckley

whats the problem with off shore call centres?! do they not speak english?!

Mike1989

Not sure if this is allowed but its a relevent link;

http://www.thisismoney.co.uk/saving-and-banking/article.html?in_article_id=442927&in_page_id=7

I found this were it reviews certain call centres and lists were they are. RBS have a 5* rated call centre according to them, and they are all based in the UK. Barclays also got 5* but are in India and the UK. HSBC seem to be all over the place. Halifax are UK and got 4*, Lloyds are also UK based and got 1*. ICICI are in India, likewise are two of Abbey's and one is in the UK but are rated 1* and off a past experience of my sister, they have put the phone down on her on at least two occasions that I know of. Nationwide is all UK and Clydesdale is also UK based. So that link above will give you ratings on what they think after a call around. Doesn't feature Natwest, Yorkshire bank and co but I assume they are all pretty much the same.

Co-op offer all UK call centres and in a recent customer satisfaction survery finished top of the list.

http://www.everyinvestor.co.uk/personal-finance/banking/abbey-voted-worst-for-customer-satisfaction--again

With Abbey coming bottom. So this might help you make a decision, maybe not. But hey I prefer UK based call centres but as long as the person on the other end answer your questions then that is all that matters. So I guess that rules out Abbey who you ring up and they put the phoen down even though they haven't answered your questions lol.

Kavanne

Mike1989 wrote: »

Doesn't feature Natwest, Yorkshire bank and co but I assume they are all pretty much the same.

Natwest and RBS are the same bank and have callcentres that deal with both banks so should be the same rating basically (but of course it depends who you get through to)

normanmark

catherinemcmahon wrote: »

Bunch of English !!!!! - trust a Glaswegian to post the original query and then to get the idiots to reply about Scottish accents. My original frustration was about the lack of empathy from what seemed to be a robot on the other end of the phone. No offence to offshore call centres when there are so many !!!!! to be found in England. Goldfish used to be Bishopbriggs I think - most refreshing for a Glasgwegian based customer but anyway Halifax card already ordered thanks to DON79. Fingers crossed I'll get any more sense out of an English based call centre........

I'm not surprised that staff on the end of the phone give you any time of day. Your attitude is dreadful.

LongTermLurker

chuckley wrote: »

whats the problem with off shore call centres?! do they not speak english?!

Yes they do Chuckley, but people naturally get frustrated if they can't make themselves understood or if they can't understand the person on the end of the phone. There are a lot of accents and dialects in the UK and equally a lot of colloquialisms - it works both ways and if a Geordie, Scot, Irishman or Yorkshireman answers "aye" to questions the person on the other end won't understand.

or how about "ah cahn't gerrinter me accahnt" - if a southerner can't understand that, what chance has an Indian? And if said Indian speaks with a strong accent, what chance has a Geordie (for example) got of understanding him/her?

It's not a language barrier, but it's the effect of having to deal with unusual accents.