Which Credit card companies still have call centres in the UK?

catherinemcmahon

I'm just about to give up on Barclaycard having had many satisfactory years as a Goldfish customer. Barclaycard Goldfish is not working for me and I would like to know which Credit Card companies still have call centres in the UK. I cannot take any more frustration and exasperation I have so far experienced.

gomer

Why don't you just ask to be transfered to a UK call centre when they answer? Barclaycard have UK call centres, all you have to do is ask them to transfer you. I haven't used offshore call centres for ages with Barclaycard - i just refuse to speak to them & tell them i want to be transfered to a UK call centre.

DON79

all of Halifax call centres are still in the UK.:D

bee4321

natwest and hsbc have uk call centers

skyrider007

American Express and MBNA call centre are also based in the UK.

Kavanne

Yeah American Express even tell you where in the UK they are when they pick up!!

ShelfStacker_3

bee4321 wrote: »

natwest and hsbc have uk call centers

Think you only get through to the UK at HSBC for applications. If you have HSBC Plus though, there's a dedicated UK call centre for all your accounts including credit cards.

moneysavingallday

ShelfStacker - that is why I'm perfectly happy to pay the £12.95 for the Plus! The customer service on the phone is actually really good. They seem to know what they are talking about.

LongTermLurker

Not sure about Capital One, the few times I've called the guy sounded Asian, but was very clear and easy to understand. He could have been anywhere, but the key point is the ease of understanding each other, especially if you live in an area with a strong regional accent yourself (I bet the Indian callcentres equally dread the thought of getting a call from a Glaswegian or Geordie!)

moneysavingallday

Even the UK call centres aren't foolproof as I've noticed you often get someone with such a broad Scottish accent that I often can't understand a word they are saying

Kavanne

moneysavingallday wrote: »

Even the UK call centres aren't foolproof as I've noticed you often get someone with such a broad Scottish accent that I often can't understand a word they are saying

Yes we should only have call centres in the South where they speak BBC English. Here here.