Totally sick of Barclays incompetence!

Scousebird_2

BarclaysManager wrote: »

I don't actually have any customers, nor would I spend my entire life serving them if I did. quote]

Hmmmm-they are the reason banks HAVE employees, if there were no customers keeping business flowing YOU would be down the jobcentre!!

For the hours you are at work-morally you work for the customers as a face of the bank and therefore you should serve them for every second your company pays you to.

I_know_my_ABC_and_my_CMYK

Barclay's are well known for being a difficult bank to be with. I have family members who told them to stuff it as they were totally incompetent with the issues they had, and once again a Barclay's representative didn't read the post/letter correctly before commenting:rolleyes:

Extant

Marg wrote: »

I agree with the original poster, I bank with Barclays for reasons I can't go into on here and in my experience they are, with a very few exceptions incapable of providing a proper service to their customers.

Us or the Co-Op, I'm guessing.

Also, if we were so incapable of providing a good service, why would we a) hold as large a portion of the current account market as we do; b) continue to get new customers and c) have any customers at all?

We've been around for 300 years. If we were really that bad, people have had plenty of time to leave.

I think the OP is quite right to voice their opinion of Barclays on here. It's about time all Bank employees including those in the 'risk' department treated us like valued customers instead of vehicles to provide them with a cozy jobs.

Why exactly did you put risk in speech marks? Are you not familiar with credit risk? :huh: We're those nasty people who say who can and can't have debit cards.

And why would I treat you as a valuable customer? I'm not here as a representative of Barclays, I'm here to express my opinion on any given subject. I used to work in a branch, and there I would have been quite happy to listen to you whinge about the trees outside my branch, the fact that I only had one black person working for me, the fact that one of my Personal Bankers smoked and even the fact that we were open on Christmas eve and were contributing to the moral and religious decline of Britain as a nation. Those are all real complaints that I dealt with when I worked in a branch.

But now I don't work in a branch, and even if I did - I'm not at work now, so why would I treat you as a valued customer? Do you do your job at home?

I'd also like to know exactly why you think bank jobs are cozy. Most bank employees are ridiculously underpaid, and most end up working hours far over their contracts.

This week I worked Monday to Saturday and put in a total of of just under 70 hours, and it's by no means an irregular week. Naturally, you won't believe me, so why don't you go and ask ShelfStacker about the average cashier's salary, for example?

Extant

olly300 wrote: »

Yep.

Barclays have a complaints procedure and you need to follow that before complaining to the ombudsman. You need to wait 8 weeks between sending your letter and complaining to the ombudsman if the issue isn't resolved.

I would mention in your letter all your previous complaints and the methods of complaining on the issue trying to keep your letter to one side of A4. I would end the letter with the sentence that if the issue isn't resolved then you will be left with no choice but to complain to the Financial Ombudsman Service.

The address to send your special delivery letter to:
Customer Relations
Barclays Bank PLC
1 Churchill Place
FREEPOST
RTLA-CSUE-TCHC
London
E14 5HP

Just a word of warning sometimes recorded and special delivery letters are not tracked properly by Royal Mail. However if you do get the stage of going to a judge or ombudsman if you have your receipt, a copy of the letter and evidence of previous complaints to the company then it's more likely you will believed and the company won't. This is because it's common for those involved in legal cases to claim they haven't received letters.

Just a note - sending that a special delivery letter to that address will cause problems because that's a bulk mail service - i.e. Royal Mail bundle it all up together. If you're going to send it to 1CP, you'd be better off cutting out the freepost bits and sending it straight to:

Retail Banking Customer Relations
Barclays Bank plc
1 Churchill Place
London
E14 5HP

or Business Banking Customer Relations, etc.

Extant

Marg wrote: »

I don't know if your loan from Barclays was conditional upon having an account with them so only they will be able to tell you that.

No it is not, you can have a loan if you don't have your current (any other) account with Barclays.

:rotfl::rotfl: Just an idea - Ifyou don't pay a fee for your Barclays account - don't close it - just keep a few pence in it - then each time they send you a statement you will have the perverse satisfaction of knowing you have cost them money! :rotfl: :rotfl:

Sorry, but that's both petty and a waste of paper. More to the point, we don't account for our costs to each customer, so it's hardly revenge - we expect to spend the money on statements, anyway.

And it actually helps us, because we'll be spending more on paper and postage, which means we can benefit from costs of scale. Thanks for helping to drive our costs down.

Extant

Scousebird wrote: »

Hmmmm-they are the reason banks HAVE employees, if there were no customers keeping business flowing YOU would be down the jobcentre!!

If we magically went to exactly 0 customers over night, this would be true. However, what you and masonic fail to realize is that I am not actually paid to be here. I can't get my head around why you think I am going to repress my opinion and pander to you on here.

For the hours you are at work-morally you work for the customers as a face of the bank and therefore you should serve them for every second your company pays you to.

If we magically went to exactly 0 customers over night, I would indeed have to get another job.

And no, I don't work for the customers. I work for Barclays Bank plc. I don't serve customers, I work on internal policy. However, what you and masonic fail to realize is that even if I did serve customers - I am not actually paid to be here. I can't get my head around why you think I am going to repress my opinion and pander to you on here.

masonic

BarclaysManager wrote: »

However, what you and masonic fail to realize is that I am not actually paid to be here. I can't get my head around why you think I am going to repress my opinion and pander to you on here.

Don't you go making wild assumptions about what I do or do not realise. At no point have I even referred to the fact you are a Barclays employee. In case you are still in any doubt, rest assured I truely believe this is how you normally behave.

Elisexxx

Hi all, thought i would post an update for you.

Went into my bank first thing this morning, They rang fraud for me to find out what was going on. Well, fraud says that they have recieved my fraud forms in the allocated time, and that now they are still prosessing the fraud case (they recieved the forms on 21st of Nov) and that it will still take about another 2 weeks.

So, our issue at this point was, how come i was refunded for all of this, and now they have decided to take the money back out when the case hasnt even been processed yet

Fraud had no answer for this and even the manager at our barclays branch was appauled by the way we have been treated. The manger then sent an official complaint for us there and then which has to be answered within 48 hours so we are now waiting for that phone call.

But through all this, my bank said they cant refund us because they cant go over frauds head as such, they wont increase my overdraft to help me through this so really nothing is sorted except waiting for this complaints phone call with 48 hours

Thanks for all your help and advice, dosnt look like were going to have a nice xmas this year:(

Zebra

BarclaysManager wrote: »

I am not actually paid to be here.

Are you not? Why exactly are you here? You're contributing nothing helpful or useful.

BarclaysManager wrote: »

I am not actually paid to be here.

We heard you the first time.

Lokolo

Zebra wrote: »

Are you not? Why exactly are you here? You're contributing nothing helpful or useful.

Pot meet kettle....