Totally sick of Barclays incompetence!

darcyvuqua

BarclaysManager wrote: »

Sorry, but why the hell are you ranting here? This isn't Barclays Customer Relations.

This is: http://www.personal.barclays.co.uk/BRC1/jsp/brccontrol?task=articlegroup&value=3657&site=pfs

The only way things are going to get better for you - or for anybody - is if you tell us that you're having problems (even if you're going to leave).

The same goes to everybody else who complains on these forums about HSBC, Lloyds, Natwest, etc. (Just obviously don't use the link above.)

im sure you would not post such a negitive comment if it were your money that went fraudulantly out of your account with time running out till xmas
im sure people like you were in the lord of the rings films often going by the name of hobbits!!!!

to the op i hope you get your nightmare sorted and lift the stress and strains of life at such a bad time of year!

Lokolo

darcyvuqua wrote: »

im sure you would not post such a negitive comment if it were your money that went fraudulantly out of your account with time running out till xmas
im sure people like you were in the lord of the rings films often going by the name of hobbits!!!!

to the op i hope you get your nightmare sorted and lift the stress and strains of life at such a bad time of year!

It wasn't a negative comment though? The OP was ranting, didn't ask what to do next, just wanted to rar rar rar and complain? Isn't that in itself a negative comment?

Time running out for xmas? lol theres 3 weeks left yet....

I agree, op hopefully will get it sorted. How? Oh by using the customer relations link that BarclaysManager provided..... oh how damn useful.

Fair enough the OP was angry but I didn't see the point in the thread if it was just a rant? Can't you go to the Money Savings Arms for that?

Finally, there was no need for the hobbit comment.

TotallyBroke

So Barclays are not so bad after all then.

A staff member rang fraud on your behalf.
The fraud team are going to process and investigate your claim.
The Manager has sent an official complaint on your behalf.

Think about how long you have banked with them and then how many problems you have had with them. Are they really that bad a company.

Elisexxx

TotallyBroke wrote: »

So Barclays are not so bad after all then.

A staff member rang fraud on your behalf.
The fraud team are going to process and investigate your claim.
The Manager has sent an official complaint on your behalf.

Think about how long you have banked with them and then how many problems you have had with them. Are they really that bad a company.

In my opinion, what i have been through this last couple of weeks, yes, i think they are a bad company.

Staff member only rang fraud on my behalf because i refused to leave the bank untill something was done, the fraud team have messed up taking money back out my account when they shouldnt have, hence the complaint plus, lied first time round and said that they hadnt recieved my forms but when rang by a actual barclays manager said that yes, the forms were recieved.

Yes, today the manager that i spoke to at my branch was lovely and treated me well, but out of everyone i have spoke to since this has happened she has been the only one.

So, just because i finally speak to someone who is nice, and willing to help am i suppose to forget the way ive been treated by everyone from barclays since this has began? well no, sorry but after this is over i wont be banking to with them again.

Elisexxx

Lokolo wrote: »

It wasn't a negative comment though? The OP was ranting, didn't ask what to do next, just wanted to rar rar rar and complain? Isn't that in itself a negative comment?

Time running out for xmas? lol theres 3 weeks left yet....

I agree, op hopefully will get it sorted. How? Oh by using the customer relations link that BarclaysManager provided..... oh how damn useful.

Fair enough the OP was angry but I didn't see the point in the thread if it was just a rant? Can't you go to the Money Savings Arms for that?


Finally, there was no need for the hobbit comment.

Early on, in the thread i agreed that my post did sound like a rant but as i also said i was stressed and tired and im new so if i had posted in the wrong place then i appoligise but as im new i dont even know what Money Savings Arms is?

I wont post next time and im sorry if i have offended anyone, was just looking for some help and support thats all.

Lokolo

Elisexxx wrote: »

Early on, in the thread i agreed that my post did sound like a rant but as i also said i was stressed and tired and im new so if i had posted in the wrong place then i appoligise but as im new i dont even know what Money Savings Arms is?

I wont post next time and im sorry if i have offended anyone, was just looking for some help and support thats all.

Haha don't worry about it. I did the same as you and got a stern telling off they all told me to go the Money Savings Arms (and as you, I had no idea what the hell it is!!!!!)

http://forums.moneysavingexpert.com/forumdisplay.html?f=58

Its another part of the forum where people moan, celebrate how many posts they've made etc.etc.

But yeh I can see where you're coming from, but instead of ranting on and on. Explain whats happened and then just put on the end 'I am not sure where I should go from here, could someone tell me my options because I am struggling to get anywhere at the moment', works a treat

Glad its getting all sorted though.

Elisexxx

Lokolo wrote: »

Haha don't worry about it. I did the same as you and got a stern telling off they all told me to go the Money Savings Arms (and as you, I had no idea what the hell it is!!!!!)

http://forums.moneysavingexpert.com/forumdisplay.html?f=58

Its another part of the forum where people moan, celebrate how many posts they've made etc.etc.

But yeh I can see where you're coming from, but instead of ranting on and on. Explain whats happened and then just put on the end 'I am not sure where I should go from here, could someone tell me my options because I am struggling to get anywhere at the moment', works a treat

Glad its getting all sorted though.

Thanks, i should have spent a bit more time reading through the site first me thinks

olly300

BarclaysManager wrote: »

Us or the Co-Op, I'm guessing.

Also, if we were so incapable of providing a good service, why would we a) hold as large a portion of the current account market as we do; b) continue to get new customers and c) have any customers at all?

We've been around for 300 years. If we were really that bad, people have had plenty of time to leave.

Time and time again there have been surveys which show the majority of people in this country will not change bank accounts come hell or high water. One of the reasons given is that they think all banks treat customers the same way.

So once your and other banks advertising gets them in as a customer they won't leave however badly they are treated.

I've actually never banked with Barclays because I was warned off.

However when I banked with Natwest and when in to hand back my cheque book and debit card the staff member behind the counter was so shocked that someone had closed their account.

CLAPTON

lets get a bit of perspective here

-unfortunately fraud is quite common
-its well undertsood that it's a very stressful time for a customer
-its well understood that the situation can leave the customer with no ability to pay their DDs, bills rent/mortgage or even buy food.
-its totally reasonable for customers to expect the banks to have excellent sytems in place to deal with the situation
-its totally reasonable for the systems to be well staffed with knowledgeable staff
-its totally reasonble to expect other bank staff to understand those systems and explain and support the customer
-its totally reasonable for the bank to act immediately to relief the financial pressure on the customer while the situation being investigated
-its totally understandable that the bank must consider that the customer is involved with the fraud but that it can't prejudge that
-its totally unacceptable to be left without money for even 24 hours in this day and age
-if we had a half decent consumer protection regime in the country any bank that left customers without money for more than 24 hours would to be fined a massive amount.. soon sort the situation out.


just my view of course......... based on personal experience of two other organisations I'ld say they did very well by my criteria above...

So I think the OP is entirely justified in her criticisms and think she has been treated very poorly.

Scousebird_2

BarclaysManager wrote: »

If we magically went to exactly 0 customers over night, this would be true. However, what you and masonic fail to realize is that I am not actually paid to be here. I can't get my head around why you think I am going to repress my opinion and pander to you on here.

I don't actually expect you to repress your opinion, I just think that you are very conditioned in your approach to customers vs bank. If you weren't behind the scenes in Group Risk and actually worked on the frontline, as I have for a number of major banks, you would realise it is an incredibally difficult environment out there to try and retain and regain that rapport and confidence that has diminished from the failings of the banking industry and of the irresponsble decisions of Bank Officials and the misguidance of company policies reducing the 'risk' that has been exposed to customers in the past. In summary to that, I do not think you are not entitled to express your opinions, and I certainly don't need you to pander me because I work in exactly the same industry as you do, only I have a slightly less pro-bank view to you and a somewhat more customer focused nature.

If we magically went to exactly 0 customers over night, I would indeed have to get another job.

Indeed we can be complacent, but given Barclays history and the redudancies across CTS Barclayloan and other central functions over the last 12-18months, Barclays as a business has really had to think over it's strategy and really tighten it's lending policies, including the revamp of PPI into a tailored policy that was good for customers as well as the business and then the launch of the reserve service as a 'facility' as opposed to a ''penalty'' which when launched was so close the bone of ''inertic'' it raised my eyebrows, but the FSA approved it so compliance was obviously there.

And no, I don't work for the customers. I work for Barclays Bank plc. I don't serve customers, I work on internal policy. However, what you and masonic fail to realize is that even if I did serve customers - I am not actually paid to be here. I can't get my head around why you think I am going to repress my opinion and pander to you on here.

I appreciate that you are not paid to be here, nor are the rest of us, but we do like to help, and I have noted that on occasions so do you, which is commendable. I just think that in the current climate, your role is very much away from the customers and you are guarded from a lot of the mean things that are happening out there at the moment in branches and on the sales floors and if things don't change soon, what little footfall comes into the banks and building societies will eventually become very poor and in a time of recession this could have a HUGE impact on the future of peoples jobs. So yes, our customer bases may not drop to 0-but surely with your knowledge of figures and percentages in banking, less footfall/service use=less customers using manned facilities which in turn means less sales hence bank losing profit which in turn means jobs will be made redundant.

I just think sometimes there is a bigger picture to consider and working in Risk departments, it is all very policy guided and black and white. Wheras on the frontline, policies often have to be foundations for resolving situations that fall out of the instructions of a procedures manual and life out here is much more colourful and incredibally challenging and as of late quite distressing at times!